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Soprano enables Mobile Network Operators to utilise our expertise in enterprise messaging, providing a service that is preintegrated with existing systems to streamline regular enterprise communication processes.
Use Cases:
• Human Resources (HR): automatic shift notification and confirmation, reminder alerts, mobile workforce management, rosters via SMS, mobile staff communications
• Customer Relationship Management (CRM): enhanced communication with customers/employees, engaging mobile content, campaign management, two way SMS, hearing impaired services
• Workforce Management (WFM): bundy on via SMS, mobile workforce, automatic shift notification and confirmation, SMS communications
• Enterprise Resource Planning (ERP): remote system access, APIs, two way SMS communications, SMS/MMS functionality for existing systems
• Business Support Systems (BSS): two factor authentication, campaign management, external system updates via SMS
• Operational Support Systems (OSS): remote system access, SMS outage alerts, business continuity planning
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