post
Infographic: How To Use SMS Reminders for Your Business
Reminding your key stakeholders has never been faster or easier with SMS reminders. Say goodbye to time-consuming manual phone calls and emails that
08th Nov 2022
Ceci Olocco
- Profile
Posts by Ceci Olocco:
learn
How to Create the Best Retail Customer Experience
Creating the best retail customer experience is key to holding your own in a competitive retail market. Retailers must adapt to changing consumer needs, and modern technologies to ensure that their user journeys delight their customers and keep them loyal to their brand.
29th Jun 2022
post
Why Pride matters: “We should treat others with respect and equality all the year.”
Every June for the past 50 years, we celebrate #PrideMonth to reflect and spread to the world the importance of equality for all
27th Jun 2022
learn
How to Deliver a Great Customer Experience in the Insurance Industry
The insurance sector is undergoing enormous change. New competitors have emerged and customers’ expectations have shifted. In this article I look at the top five challenges facing traditional insurers and explain how an advanced CPaaS solution can aid #digitaltransformation and prevent them from being left behind.
01st Mar 2022
learn
Email to Text Business Communications Best Practice Guide
Here is a simple guide to email to text covering what it is, how and when to use it effectively, and the keys to creating SMS content that encourages the responses and customer engagement you’re looking for.
25th Jan 2022
post
Why Diversity Matters: Soprano Chooses to Challenge
Diversity in the workplace impacts positively on everyone. It creates a richer work environment, brings different ideas to the table and makes organisations
07th Mar 2021
post
How Digital Transformation is Driving Customer Experience
Customers today are a lot more demanding than they were just 5 years ago. Back then, people were satisfied with social media interactions
02nd Nov 2020
post
Why a Human Lens Is Critical for Business Resilience When Managing a Crisis
Not many employers could have foreseen the challenges COVID-19 has presented businesses around the globe, including the need to swiftly shift entire workforces
02nd Jul 2020
post
How to Create a Product Marketing Roadmap
The purpose of a product marketing roadmap is to generate revenue from existing solutions. A roadmap is a visual representation of a product
06th May 2020
post
Two Way Messaging Reduces Missed Medical Appointments
The strain of missed medical appointments is echoed worldwide. Patient no-shows lead to delays in treatment, longer wait times for appointments for other
18th Apr 2019