Mobile Messaging for Emergency Communications

The Fast, Dependable, Secure Messenger For Continuity Of Operations.

Mobile Messaging for Emergency Communications

When agencies and organisations use disparate communications systems, they quickly get expensive and difficult to manage. Not only do you need to worry about training users for each system, there are that many more components that can break or become obsolete – and that’s not even counting the obstacles in getting these systems to integrate with your existing IT systems and each other.

It’s time to look at cost-effective, secure, and ubiquitous emergency messaging for continuity of operations (COOP) between and within organisations.

Soprano MEMS and GAMMA form the solution with the highest level of availability for teams in the field. This award-winning combination offers a messaging platform that’s not only secure, auditable, and easy to use, it’s able to be standardized across agencies or organisations and falls back on SMS when IP-based messaging fails due to poor signal.

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How Soprano Can Help Your Organisation

  • Public Emergency Messaging System

    Send incident alerts, time-sensitive announcements, and real-time public updates as needed during power and utility outages, bad weather, traffic accidents, road closures, and other time-sensitive situations.

  • Operational Communication For Fire/Emergency Incident Management

    Use an award-winning crisis preparation tool to alert and allow two-way communications between emergency services responders, standby teams, and volunteers.

  • Contact Centre Communications

    Allow contact centres to use SMS to better serve the hard of hearing. Centres can also reduce incoming calls and online help tickets by using SMS, email, and voice notifications to push urgent information to customers prior to calls or enquiries.

  • Public Information Capture

    Use inbound messaging to capture early warning alerts from customers and the public about potential issues, hazards, or service interruptions.

Learn More About Workflows & Security

 

RELIABLE MESSAGING FOR CONTINUITY OF OPERATIONS

CREATE THE IDEAL EMERGENCY MESSAGING SYSTEM FOR YOUR ORGANISATION

Send Public Outage Notifications & Service Disruption Updates

MEMS’ powerful mass broadcast tools are used to send emergency incident alerts, time-sensitive announcements, and real-time public update notifications typically required for power outages, bad weather, traffic accidents, road closures, and other time-sensitive situations. MEMS is stress-tested in its ability to combine 2-way SMS and email alerting, as well as 1-way voice broadcast messaging into a powerful broadcast notification solution.

  • COMMUNICATE WITH THE PUBLIC AND PRESS

    Send targeted, location-aware alerts, announcements, and awareness notifications for outages, media relations, closures, and other COOP incidents. You can even host two-way Q&A sessions between public officials and citizens.

  • CREATE OPT-IN PROGRAMS

    Create automated opt-in programs that allow media and public stakeholders to subscribe to alerts. MEMS integrates seamlessly into existing command and control systems and workflows to extend real-time 2-way mobile alerting to those systems, and can become compatible with existing customer lists and databases.

  • CAPTURE INFORMATION FROM THE PUBLIC

    Use inbound messaging to capture early warning alerts from the public about service disruptions or hazards.

Public Outage Notifications
Secure Messaging

Communicate Easily and Securely

Rapidly send time-sensitive information via SMS or IP messaging to groups of people anywhere. SOPRANO GAMMA allows your employees to chat securely inside or outside facilities to protect personally identifiable information.

  • PROTECT PERSONALLY IDENTIFIABLE INFORMATION (PII)

    Allow doctors, nurses, staff, specialists and responders to communicate securely and reliably without revealing patient information – no matter where they happen to be – using a messenger that’s encrypted with AES-256 symmetric key encryption and HIPAA 164.312(a)(2)(iv) compliant.

  • ENABLE SECURE INTRA-HOSPITAL MESSAGING

    Allow doctors, nurses, staff, specialists and first responders to communicate securely and reliably without revealing patient information – no matter where they happen to be.

  • ADAPT TO ANY SITUATION

    Add customised multimedia content such as images, audio messages and video to broadcasts and use Soprano MEMS to combine group lists, request delivery confirmations and view real-time reporting during an event. Send ad-hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded broadcasts.

  • FILL SHIFTS FAST

    Use smart text messaging to automate your staffing and shift fulfillment. Available candidates can respond with the push of a button, and get reminder emails or texts before their shifts begin.

  • OPTIMISE DAILY OPERATIONS

    Use SMS to remind patients of payments due or updates to insurance claims or send messages like “Your laboratory results are ready to view at {URL}” you can even let staff alert you whenever inventory is low in different rooms with a text that MEMS automatically routes to the right destination.

Emergency Communications + Workflow Messaging

Uniquely designed to use mobile messaging to address workflow inefficiency.

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TAKE ADVANTAGE OF EXPERIENCE IN EMERGENCY MESSAGING

THE GLOBAL, AWARD-WINNING, CUSTOMISABLE MESSAGING SOLUTION

 

Powerful Emergency Communications Solutions

  • ENTERPRISE-GRADE PLATFORM

    Soprano mobile messaging platforms are designed as intelligent, geo-redundant, and feature-rich software for integration, currently delivering message volumes in excess of 50 million mission-critical messages a month worldwide with a demonstrated ability to handle volume spikes and maintain low message delivery latency and high availability.

  • TRUSTED & AWARD-WINNING BRAND

    Soprano platforms are built on award-winning software and are typically integrated with mobile network operator services to offer proven technical platform adaptability and stability to address the mission-critical messaging needs of emergency teams.

  • PLATFORM API INTEGRATION CAPABILITIES FOR COMPLETE CUSTOMISATION

    Soprano’s flexible application framework can enable just about any business messaging use case, and MEMS “Smart APIs” extend 2-way messaging for leading business continuity administration systems, as well as various industry alerting and facility IT systems.

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