Messaging Compliance Solutions for Finance

Find out how financial businesses are using mobile messaging to chat more securely and manage compliance.

Finance Mobile Messaging Solutions

Mobility is no longer optional for businesses that want to stay competitive. However, the proliferation of bring-your-own-device, or BYOD, policies brings with it additional risk. How secure are the apps your employees are using to communicate? If you lock down their devices, will you still be able to meet regulations that require your communications to be auditable?

Fortunately, you can now balance the need for security with the need to meet regulatory requirements.

Soprano solutions offer conversation message logs that are fully and automatically archived, searchable, and downloadable, and our platform provides detailed, configurable reporting capabilities.

SOPRANO GAMMA employs security best practices recommended by NIST for data in motion and data at rest.

A PIN-protected secure messaging app, remote wipe and message expiration controls add additional security best practices that go above and beyond the standards. All of this can be deployed either on premise or in the cloud, and in a fully auditable environment.

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How Soprano Can Help Your Company

  • COMPLIANCE & PROTECTING CONFIDENTIAL INFORMATION

    Allow employees to communicate more securely and reliably without revealing confidential information – no matter where they happen to be – using a messenger that’s encrypted with asymmetric key encryption an PIN-protected mobile app.

  • PRODUCTIVITY & TEAM COMMUNICATION

    Soprano’s encrypted team chat application enables audio notes, interactive messages with buttons and menus to replace text, and advanced acknowledgement of sent, delivered, and read messages. Few messaging providers can rival Soprano’s experience and resources in supporting critical messaging use cases.

  • INCIDENT NOTIFICATION

    Create a robust messaging alert broadcast system and improve continuity of operations with pre-populated message templates and contact groups, then trigger alerts from any web browser any time you need them.

  • ACCOUNT SERVICES

    Introduce secure mobile messaging to encourage customers to provide account details over an encrypted mobile channel and reduce the number of phone calls required to support customer needs. Use the SOPRANO GAMMA mobile chat app to initiate inbound support requests and use interactive message forms instead of typing to initiate live 2-way customer support mobile chat sessions for account support and let recipients respond with questions or feedback.

  • PROVEN BRAND AND SUPPORT

    The Soprano platform is designed as a scalable, robust and secure message gateway, hosted in a carrier-grade environment and backed by 24x7x365 technical support.

  • ONLINE ADMINISTRATION

    Soprano offers a unique, intuitive, web-based administration portal that provides the ability to use SMS for urgent alerting, scheduled broadcast notifications, automated reminders, opt-in programs, keyword-based campaigns, and a comprehensive messaging experience that integrates into your existing systems.

Learn More About Workflows & Security

 

High-availability mobile messaging solutions for finance.

Designed to make communication easy, reliable, and intelligent.

CHALLENGE: Auditing Mobile Conversations

SOLUTION: Use SOPRANO GAMMA to address regulatory audit policy compliance requirements by switching on full mobile conversation archival and retrieval for your enterprise text messaging.

  • ARCHIVE & AUDIT ALL MESSAGE LOGS

    Automatically archives all team mobile chat messages and broadcast mobile alerting logs. Message logs and conversations are searchable and downloadable, and the system provides detailed and configurable reporting capabilities.

  • AUDIT FULL MOBILE CONVERSATIONS

    Optionally switch on archival and audit trail for all mobile conversations and team mobile message content.

Confidential Mobile Conversations
Auditing Mobile Conversations

CHALLENGE: Holding Secure & Confidential Mobile Conversations

SOLUTION: Use SOPRANO GAMMA for internal mobile messaging communication and allow employees and contractors to chat over a secure messaging channel with the ability to set message expiration timeframes, apply content masking, and remotely wipe messages for any recipient.

  • SEND MOBILE ACCOUNT ALERTS

    Send RSA 2048-bit encrypted mobile alerts notifying stakeholders and account holders of important account updates, claim status, payment reminders, and other insurance details.

  • CONTROL PERSONALLY IDENTIFIABLE INFORMATION (PII)

    Strip out sensitive user content on inbound messages using content masking, set messages to expire after a pre-defined period of time and remotely wipe entire history of mobile P2P and A2P conversations.

  • ENABLE INTERACTIVE MESSAGES

    Use interactive messaging forms with menu-based messages to remove the need for recipients to type responses. This new messaging capability eliminates errors and frustration by using simple buttons and drop-down menus to replace text in messages.

CHALLENGE: Securely Managing Incident Communications

SOLUTION: Take advantage of a sophisticated broadcast alerting system and stress-tested crisis preparedness solution used widely for incident management. Keep your business continuity team, assessment team, emergency operations center, PR and HR teams, emergency services, and other stakeholders up to date throughout an emergency.

  • RESPOND RAPIDLY

    Quickly deploy pre-configured, time-sensitive information to the right people via their preferred mobile medium (SMS, email or voice), right from your mobile phone, tablet or any web-enabled device.

  • COMMUNICATE RICHLY AND SECURELY

    Share information quickly and securely during a disaster with pre-set groups including managers, employees, contractors and temporary staff, key regional stakeholders, emergency services, and the media. Keep executive management apprised of the situation and measures being taken – and allow them to securely discuss – with an award-winning, secure mobile messaging app.

  • SEND ALERTS FROM ANYWHERE

    Trigger alerts from any web-enabled device, in or out of the office, at any time of the day or night.

  • RIGHT PEOPLE, RIGHT TIME

    Prepare for urgency in advance by creating templates, group lists, and workflow messages – or import lists and contacts from existing IT systems.

Finance Incident Communications
Mobile Finance Workforce

CHALLENGE: Freeing Your Mobile Workforce

SOLUTION: Introduce mobile workflow messages using SOPRANO GAMMA, allowing your workforce to complete employee information updates, fill in timesheets, or manage workflow requests wherever they happen to be.

  • USE A SMART API FOR INTEGRATION

    Integrate Soprano solutions seamlessly with your existing IT and CRM systems.

  • ENABLE WORKFLOW MESSAGES

    Use interactive, message-based forms to give your staff the power to quickly and easily submit information and requests at the touch of a button, directly from their mobile device.

  • RESPOND RAPIDLY

    Quickly deploy time-sensitive information to the right people, using a medium that ensures the message is received and read quickly.

CHALLENGE: Authenticating Online Account Holders

SOLUTION: The Soprano mobile enterprise system generates mobile messages as a second factor for online user account authentication. This reduces or eliminates the need for physical hardware security tokens.

  • USE MOBILE FOR 2-STEP VERIFICATION

    SOPRANO GAMMA enables a secure, encrypted unique mobile security token which can be sent to online account holders as a temporary one-time password (OTP) via SMS or an encrypted mobile channel to validate account holder identity.

  • ENABLE A BRANDED EXPERIENCE

    Include branding, images and interactive menu-driven forms when delivering your mobile tokens.

  • REACH USERS ALMOST ANYWHERE

    SMS mobile alerts can be implemented as a primary or fallback option, enabling nearly ubiquitous coverage for 2nd-factor account holder authentication.

  • INTEGRATE WITH EXISTING SECURITY SYSTEMS

    Soprano mobile enterprise messaging systems are compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems and can be used when RSA hardware tokens aren’t feasible or desired.

Online Account Holders
Integrating Mobile Messaging

CHALLENGE: Automating and Integrating Mobile Messaging

SOLUTION: Soprano’s advanced mobile messaging APIs & plug-ins allow your IT team to leverage APIs for a brand new IP-enabled broadcast notification experience, complete with multimedia, encryption, and SMS fall back mobile messaging capabilities.

These unique and sophisticated integration capabilities extend advanced mobile messaging integration with existing financial institution administration systems, CRM systems, alerting and facility IT systems, healthcare systems, education systems, and more

Smart API capabilities are available for HTTP, HTTPS, SMTP, SMPP, WCTP, SNPP, SOAP/WSDL, FTP, XMPP, Location, Group/Contact, Java or .Net

Oracle IntegrationSAP IntegrationRSA SecurID

* Design custom SMS programs that go beyond conventional channels.

Learn How Financial Companies are Using Soprano Products Today.

UNLOCK NEW USE CASES.

 

Intelligent Design Powered by Soprano

  • CONTROL THE MOBILE EXPERIENCE

    Soprano’s award-winning mobile enterprise messaging systems are evolved to allow flexible control over just about every parameter involved in delivering a mobile messaging experience. Soprano’s mobile chat application enables a rich, multi-media messaging experience that can enable encrypted and compliant mobile innovation.

  • ACHIEVE INNOVATION AND SCALE

    Soprano solutions enable an integrated IP + SMS mobile messaging experience with rich, multi-media capabilities and powerful options for security and compliance. Soprano currently supports more than 25 of the Global Fortune 1000 companies, including numerous large global high-volume deployments.

  • LEVERAGE AN ENTERPRISE-GRADE ARCHITECTURE

    Soprano mobile messaging platforms can be integrated with your network IT services and are designed as a scalable, robust and secure mobile messaging gateway, hosted in a mission-critical environment. Today, more than 50-million messages are sent annually through the platform globally on Soprano’s proven intelligent, geo-redundant and feature-rich software platform that has demonstrated the ability to handle volume spikes, maintain high availability with low message delivery latency.

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