Secure Mobile Messaging for Insurance Companies

Leverage business mobile messaging to chat securely and manage insurance agent process workflows.

Insurance Secure Mobile Messaging Solutions

By deploying a secure, integrated mobile messaging technology, you can enable your teams to leverage encrypted mobile technology, allowing more secure communication with each other and with their system workflows. Secure, automated mobile communication is a key pillar for modern remote worker notification, field preparedness, and workflow-management strategy:

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How Soprano Can Help Your Insurance Agency

  • COMPLIANCE & PROTECTING CONFIDENTIAL INFORMATION

    Allow insurance agents working remotely in the field to communicate securely and reliably without revealing confidential information – no matter where they happen to be – using a messenger that’s encrypted with AES-256 symmetric key encryption an PIN-protected mobile team chat app.

  • INCIDENT NOTIFICATION

    Create a robust emergency messaging broadcast system and improve continuity of operations with pre-populated message templates and contact groups, then trigger alerts from any web browser any time you need them.

  • INSURANCE AGENT PRODUCTIVITY & TEAM COMMUNICATION

    Soprano’s encrypted team chat application enables audio notes, interactive messages with buttons and menus to replace text, and advanced acknowledgement of sent, delivered and read messages. Few messaging providers can rival Soprano’s experience and resources in supporting mission-critical enterprise messaging use cases.

  • ACCOUNT SERVICES

    Introduce secure mobile messaging to encourage customers to provide account details over an encrypted mobile channel and reduce the number of phone calls required to support customer needs. Use the SOPRANO GAMMA mobile chat app to initiate inbound support requests and use interactive message forms instead of typing to initiate live 2-way customer support mobile chat sessions for account support and let recipients respond with questions or feedback.

  • INSURANCE CLAIMS PROCESS

    Use smart text messaging to send and receive updates during the claims process, and use SOPRANO GAMMA to enable encrypted mobile chat between agents in the field. The mobile chat app also enables pictures to be taken and sent back to company systems through sophisticated integration APIs.

  • APPOINTMENT CONFIRMATIONS

    Send automated reminders to consumers and reduce missed appointments by allowing customers to reschedule or provide additional info right from their mobile phones. Soprano’s advanced mobile applications can detect a mobile users’ online presence and deliver multimedia IP messages when the user is online or SMS for offline users. This unique escalation capability combines global cross-carrier reach with near ubiquitous reach for scenarios when users are offline.

Learn More About Workflows & Security

 

High-availability mobile messaging solutions for insurance professionals.

Designed to make communication easy, reliable, and intelligent.

CHALLENGE: Securely Managing Incident Communications

SOLUTION: Take advantage of a sophisticated broadcast alerting system and stress-tested crisis preparedness solution used widely for incident management. Keep your business continuity team, assessment team, emergency operations center, PR and HR teams, emergency services, and other stakeholders up to date throughout an emergency.

  • RESPOND RAPIDLY

    Quickly deploy pre-configured, time-sensitive information to the right people via their preferred mobile medium (SMS, email or voice), right from your mobile phone, tablet or any web-enabled device.

  • COMMUNICATE RICHLY AND SECURELY

    Share information quickly and securely during a disaster with pre-set groups including managers, employees, contractors and temporary staff, key regional stakeholders, emergency services, and the media. Keep executive management apprised of the situation and measures being taken – and allow them to securely discuss – with an award-winning, secure mobile messaging app.

  • SEND ALERTS FROM ANYWHERE

    Trigger alerts from any web-enabled device, in or out of the office, at any time of the day or night.

  • RIGHT PEOPLE, RIGHT TIME

    Prepare for urgency in advance by creating templates, group lists, and workflow messages – or import lists and contacts from existing IT systems.

Incident Communications
Auditing Mobile Conversations

CHALLENGE: Auditing Mobile Conversations

SOLUTION: Use SOPRANO GAMMA to achieve company or regulatory audit policy compliance by switching on full mobile conversation archival and retrieval for your enterprise text messaging.

  • ARCHIVE & AUDIT ALL MESSAGE LOGS

    Automatically archives all team mobile chat messages and broadcast mobile alerting logs. Message logs and conversations are searchable and downloadable, and the system provides detailed and configurable reporting capabilities.

  • AUDIT FULL MOBILE CONVERSATIONS

    Optionally switch on archival and audit trail for all mobile conversations and team mobile message content.

CHALLENGE: Holding Secure & Confidential Mobile Conversations

SOLUTION: Use SOPRANO GAMMA for private, encrypted mobile messaging and allow your agents to interact with customer account holders and internal employees over a secure, encrypted messaging channel with the ability to set message expiration timeframes, apply content masking and remotely wipe messages for any recipient.

  • SEND MOBILE ACCOUNT ALERTS

    Send RSA 2048-bit encrypted mobile alerts notifying customers and account holders of important account updates, claim status, low-balance alerts, payment reminders and pay-as-you-go (PAYG) insurance details. Use SOPRANO MEMS to create opt-in programs for discounts and loyalty campaigns.

  • ALLOW CARE REPS TO USE MOBILE CHAT

    Open up a secure PC-based or mobile P2P chat session with any customer using an encrypted using RSA 2048-bit encryption channel and allow policy holders to send secure payments and use their mobile devices to securely update their own contact information. Allow your customer care agents to upsell additional products or services using a mobile channel.

  • CONTROL CONFIDENTIAL CONTENT

    Strip out sensitive user content on inbound messages using content masking, set messages to expire after a pre-defined period of time and remotely wipe entire history of mobile P2P and A2P conversations.

  • ENABLE INTERACTIVE MESSAGES

    Use interactive messaging forms with menu-based messages to remove the need for customers to type responses. This new messaging capability eliminates errors and frustration by using simple buttons and drop-down menus to replace text in messages.

Confidential Insurance Conversations
Ensuring Agent Safety

CHALLENGE: Tracking & Ensuring Agent Safety

SOLUTION: SOPRANO GAMMA’s advanced acknowledgement allows insurance agents to obtain a sophisticated view of message delivery acknowledgement at each stage along its path to the intended recipient.

  • VERIFY WORKER SAFETY

    Verify the safety and productivity of insurance agents working remotely using a powerful “Are you OK?” safety solution to verify worker safety and status by sending secure messages at intervals and escalating when workers do not respond.

  • REAL-TIME ACKNOWLEDGEMENT

    At a glance, administrators can view whether the message was delivered via SMS or IP, whether it was read by the recipient, and even whether it was responded to or acknowledged.

  • REPORTING & AUDITING

    Reporting can be set up for automated, scheduled, or manual viewing.

CHALLENGE: Remote Agent Mobile Communication

SOLUTION: Enable encrypted mobile chat with rich multimedia, and allow remote insurance agent workers and claims adjustors to interact with each other and with customer account holders over a secure, encrypted, rich-media mobile messaging channel.

  • MULTIMEDIA & INTERACTIVE MOBILE MESSAGING

    Allow your insurance agents or claims adjusters to open a mobile chat conversation or send pictures and audio notes directly from the scene of an accident, from a tow lot or from an auto repair shop. Use mobile inbound multimedia pictures and audio-clip messaging, as well as button-based and menu-driven forms to design a more productive workflow.

  • MOBILE TEAM CHAT

    Enable group messaging with integration of offline and online contacts and groups, which can include collaborative groups, sub teams, the entire organization, or even external users and groups.

  • BROADCAST GROUP MOBILE ALERTING

    Trigger broadcast group notifications from a mobile phone with the touch of a button by creating groups offline and synchronising to the mobile application. Soprano enterprise messaging systems allow for 2-way mobile messaging between teams of workers your insurance business IT systems.

  • REACH ONLINE & OFFLINE MOBILE TEAMS

    Enables P2P or A2P conversations between offline and online users, and use SMS backup to send messages to users outside of the group or to invite offline users to open the mobile application on iPhone or Android to receive encrypted or multimedia messages.

Remote Agents
Account Authentication

CHALLENGE: Online Account Holder Authentication

SOLUTION: Soprano mobile enterprise system enable delivery of mobile messages as a 2nd factor for online account authentication. This reduces or eliminates the need for physical hardware security tokens.

  • USE MOBILE FOR 2-STEP VERIFICATION

    SOPRANO GAMMA enables a secure, encrypted unique mobile security token which can be sent to online account holders as a temporary one-time password (OTP) via an encrypted mobile channel to validate account holder identity.

  • ENABLE A BRANDED EXPERIENCE

    Include branding, images and interactive menu-driven forms when delivering your mobile tokens.

  • REACH USERS ALMOST ANYWHERE

    SMS mobile alerts can be implemented as a primary or fallback option, enabling nearly ubiquitous coverage for 2nd-factor account holder authentication.

  • INTEGRATE WITH EXISTING SECURITY SYSTEMS

    Soprano mobile enterprise messaging systems are compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems and can be used when RSA hardware tokens aren’t feasible or desired.

CHALLENGE: Automation & Integration

SOLUTION: Soprano’s advanced mobile messaging APIs & plug-ins allow your IT team to leverage APIs for a brand new IP-enabled broadcast notification experience, complete with multimedia, encryption, and SMS fall back mobile messaging capabilities.

These unique and sophisticated integration capabilities extend advanced mobile messaging integration with existing financial institution administration systems, CRM systems, alerting and facility IT systems, healthcare systems, education systems, and more.

“Smart API” Capabilities are available for: HTTP, HTTPS, SMTP, SMPP, WCTP, SNPP, SOAP/WSDL, FTP, XMPP, Location, Group/Contact, Java or .Net.

Oracle IntegrationSAP IntegrationRSA SecurID

Automation and Integrations

* Design custom SMS programs that go beyond conventional channels.

Learn How Insurance Companies are Using Soprano Products Today.

UNLOCK NEW USE CASES.

 

Intelligent Design Powered by Soprano

  • CONTROL THE MOBILE EXPERIENCE

    Soprano’s award-winning mobile enterprise messaging systems are evolved to allow flexible control over just about every parameter involved in delivering a mobile messaging experience. Soprano’s mobile chat application enables a rich, multi-media messaging experience that can enable encrypted and compliant mobile innovation.

  • ACHIEVE INNOVATION AND SCALE

    Soprano solutions enable an integrated IP + SMS mobile messaging experience with rich, multi-media capabilities and powerful options for security and compliance. Soprano currently supports more than 25 of the Global Fortune 1000 companies, including numerous large global high-volume deployments.

  • LEVERAGE AN ENTERPRISE-GRADE ARCHITECTURE

    Soprano mobile messaging platforms can be integrated with your network IT services and are designed as a scalable, robust and secure mobile messaging gateway, hosted in a mission-critical environment. Today, more than 50-million messages are sent annually through the platform globally on Soprano’s proven intelligent, geo-redundant and feature-rich software platform that has demonstrated the ability to handle volume spikes, maintain high availability with low message delivery latency.

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