{"id":287320,"date":"2020-03-23T01:17:42","date_gmt":"2020-03-23T01:17:42","guid":{"rendered":"https:\/\/heavenly-structure.flywheelsites.com\/gerenciamento-de-incidentes\/"},"modified":"2025-01-14T20:43:26","modified_gmt":"2025-01-14T09:43:26","slug":"gerenciamento-de-incidentes","status":"publish","type":"page","link":"https:\/\/www.sopranodesign.com\/pt-br\/gerenciamento-de-incidentes\/","title":{"rendered":"Gerenciamento de incidentes"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Header&#8221; module_class=&#8221;gradient-dark-alt&#8221; _builder_version=&#8221;4.16&#8243; background_color_gradient_direction=&#8221;130deg&#8221; background_enable_image=&#8221;off&#8221; custom_padding=&#8221;3vw||6vw||false|false&#8221; custom_padding_tablet=&#8221;3vw||4vw||false&#8221; custom_padding_phone=&#8221;2vw||7vw||false&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_height_tablet=&#8221;50px&#8221; bottom_divider_height_phone=&#8221;50px&#8221; bottom_divider_height_last_edited=&#8221;on|desktop&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;30px|0px|44px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;topHeader&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_color=&#8221;#ffffff&#8221; header_3_letter_spacing=&#8221;10px&#8221; header_3_line_height=&#8221;2em&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; text_font_size_tablet=&#8221;19px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;44px&#8221; header_font_size_phone=&#8221;37px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;14px&#8221; header_3_font_size_phone=&#8221;12px&#8221; header_3_font_size_last_edited=&#8221;off|desktop&#8221; header_3_letter_spacing_tablet=&#8221;5px&#8221; header_3_letter_spacing_phone=&#8221;&#8221; header_3_letter_spacing_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>RapidAlert para Planos de Conting\u00eancia e Continuidade<\/h1>\n<p>Envie notifica\u00e7\u00f5es de emerg\u00eancia via SMS usando uma ferramenta orientada para gerenciamento de incidentes<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; next_background_color=&#8221;#4686cc&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;5vw||5vw||true|true&#8221; custom_padding_tablet=&#8221;||6vw&#8221; custom_padding_phone=&#8221;&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_height=&#8221;79px&#8221; bottom_divider_repeat=&#8221;0.6x&#8221; bottom_divider_flip=&#8221;vertical&#8221; bottom_divider_height_tablet=&#8221;60px&#8221; bottom_divider_height_phone=&#8221;50px&#8221; bottom_divider_height_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;2_5,3_5&#8243; _builder_version=&#8221;4.16&#8243; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_padding=&#8221;|||5%&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/01-GIF_Incident-Management-Animation_POR.gif&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;90%&#8221; max_width_tablet=&#8221;97%&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|desktop&#8221; custom_margin=&#8221;3vh||3vh||true&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;6%&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;2px&#8221; border_color_all=&#8221;rgba(255,255,255,0)&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_2_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;||||||||&#8221; max_width=&#8221;800px&#8221; max_width_last_edited=&#8221;off|desktop&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Apresentando o RapidAlert<\/h2>\n<h3>Transmita a mensagem correto \u00e0s pessoas certas, no momento oportuno, de forma r\u00e1pida e eficiente<\/h3>\n<p>O RapidAlert \u00e9 uma solu\u00e7\u00e3o <strong>avan\u00e7ada de gerenciamento de incidentes<\/strong> que permite que os usu\u00e1rios estejam preparados e enviem mensagens oportunas usando templates predefinidos.<\/p>\n<p>Seja um incidente comercial ou operacional, o RapidAlert permite que voc\u00ea <strong>se comunique rapidamente com seus funcion\u00e1rios<\/strong> para ajudar a <strong>reduzir a gravidade de um incidente e minimizar os danos \u00e0 reputa\u00e7\u00e3o<\/strong>, receita e relacionamentos com as partes interessadas.<\/p>\n<p>O Alerta R\u00e1pido permite que sua empresa melhore seu tempo de resposta a incidentes e oferece uma solu\u00e7\u00e3o eficiente de continuidade de seu neg\u00f3cio.<\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;starList col2&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<ul>\n<li>TRANSMISS\u00c3O R\u00c1PIDA DE SMS<\/li>\n<li>MONITORANDO RESPOSTAS<\/li>\n<li>GERENCIAMENTO DE INCIDENTES<\/li>\n<li>RELAT\u00d3RIOS EM TEMPO REAL<\/li>\n<\/ul>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; disabled_on=&#8221;on|off|off&#8221; module_class=&#8221;featuresBigThree&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#4686cc&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;0|0px|0|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/03.1-Incident-Management_image_POR.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;750px&#8221; custom_margin=&#8221;3em||3em&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;solution&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width=&#8221;80%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>PREPARA\u00c7\u00c3O<\/h2>\n<p>Prepare seu plano de continuidade de neg\u00f3cio usando o portal online para criar templates, definir contatos ou grupos e implementar em toda a sua equipe.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||3vw||false|true&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-CREATE-TEMPLATES.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>CRIAR TEMPLATES<\/h3>\n<p>Crie templates para diferentes cen\u00e1rios que podem afetar seu neg\u00f3cio.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-UPLOAD-CONTACTS.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>CARREGAR CONTATOS<\/h3>\n<p>Carregue contatos e crie grupos manual ou automaticamente atrav\u00e9s de uma API.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_IMPLEMENT.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>IMPLEMENTAR<\/h3>\n<p>Treine os socorristas no novo processo de alerta por SMS e execute exerc\u00edcios pr\u00e1ticos.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width=&#8221;80%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>VELOCIDADE<\/h2>\n<p>Tudo em uma tela, envie um RapidAlert em apenas 3 cliques. Basta escolher um dos seus templates pr\u00e9-criados e personalizados, selecionar um ou mais grupos dos seus grupos predefinidos e enviar um alerta em massa via SMS imediatamente.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||3vw||false|true&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-SELECT-TEMPLATE.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>SELECIONE UM TEMPLATE<\/h3>\n<p>Escolha um dos seus templates preparados para incidentes.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-CHOOSE-CONTACTS.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>ESCOLHA OS CONTATOS<\/h3>\n<p>Selecione um ou mais grupos de contatos para enviar seu alerta.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-SEND-MESSAGE.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>ENVIE A MENSAGEM<\/h3>\n<p>Adicione conte\u00fado personalizado opcional ou solicite uma resposta. Enviar e alertar destinat\u00e1rios.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width=&#8221;80%&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>CHEGAR<\/h2>\n<p>Envie sua mensagem em massa para v\u00e1rios contatos, verifique o status das respostas do portal online, gerencie o incidente remotamente e acompanhe<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||3vw||false|true&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-BROADCAST-ALERTS.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>ALERTAS EM MASSA<\/h3>\n<p>Adicione detalhes personalizados a uma transmiss\u00e3o para fornecer informa\u00e7\u00f5es espec\u00edficas da situa\u00e7\u00e3o.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-REAL-TIME-MONITORING.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>MONITORAMENTO EM TEMPO REAL<\/h3>\n<p>Veja as respostas em tempo real, monitore o progresso e envie uma mensagem clara.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/Icon_-CRITICAL-COMMUNICATION.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text module_class=&#8221;feature-icon center&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>COMUNICA\u00c7\u00c3O CR\u00cdTICA<\/h3>\n<p>Acompanhe quantas mensagens foram enviadas, entregues ou com falha em um relat\u00f3rio detalhado.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; prev_background_color=&#8221;#f9f9f9&#8243; next_background_color=&#8221;#f9f9f9&#8243; module_class=&#8221;gradient-medium&#8221; _builder_version=&#8221;4.16&#8243; background_enable_image=&#8221;off&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;85px|0px|48.9531px|0px|false|false&#8221; top_divider_style=&#8221;waves2&#8243; top_divider_height=&#8221;40px&#8221; top_divider_repeat=&#8221;0.6x&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_height=&#8221;40px&#8221; bottom_divider_repeat=&#8221;0.7x&#8221; bottom_divider_flip=&#8221;horizontal&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;primary&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Por que \u00e9 necess\u00e1rio um plano de conting\u00eancia?<\/h2>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;attribution&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Quando um incidente ocorre, cada segundo conta. Uma empresa deve estar preparada para responder rapidamente e reduzir qualquer poss\u00edvel impacto negativo.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/03\/02.3-Incident-Management_image_POR.png&#8221; align=&#8221;center&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; disabled_on=&#8221;on|off|off&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;34px|||||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_class=&#8221;solution&#8221; _builder_version=&#8221;4.16&#8243; background_color=&#8221;#f9f9f9&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Casos de uso de Mensagens M\u00f3veis para Atendimento de Emerg\u00eancia<\/h2>\n<p>Descubra como nossa solu\u00e7\u00e3o pode ajud\u00e1-lo a gerenciar uma crise.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; make_equal=&#8221;on&#8221; module_class=&#8221;align-left&#8221; _builder_version=&#8221;4.16&#8243; width=&#8221;90%&#8221; max_width=&#8221;90%&#8221; custom_margin=&#8221;||&#8221; custom_padding=&#8221;0||3vw||false|true&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;90%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;starList tallList&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Crise e Desastres<\/h4>\n<ul>\n<li><strong>Notifica\u00e7\u00e3o de Emerg\u00eancia<\/strong> Modelos predefinidos permitem enviar sua mensagem em apenas 3 cliques. Voc\u00ea tamb\u00e9m tem a op\u00e7\u00e3o de adicionar informa\u00e7\u00f5es espec\u00edficas da situa\u00e7\u00e3o ou solicitar uma resposta<\/li>\n<li><strong>Respostas de Rastreamento<\/strong> Use o SMS para verificar a seguran\u00e7a dos funcion\u00e1rios e ver suas respostas em tempo real. Escale rapidamente quando nenhuma resposta for recebida.<\/li>\n<li><strong>Gerenciar o Incidente<\/strong> Quando a situa\u00e7\u00e3o estiver sob controle, envie rapidamente uma mensagem &#8220;tudo est\u00e1 sob controle&#8221; com um \u00fanico clique, informando a todos que o incidente est\u00e1 sob controle.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;starList tallList&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Sistema de Emerg\u00eancia de TI<\/h4>\n<ul>\n<li><strong>Gatilhos de Alerta<\/strong>Alerte rapidamente suas equipes t\u00e9cnicas contra um incidente, configurando acionadores de eventos de seus sistemas de TI.<\/li>\n<li><strong>Fluxo de Aten\u00e7\u00e3o para Gerenciamento de Incidentes<\/strong> Notifique sua equipe e equipe de gerenciamento de incidentes cr\u00edticos com informa\u00e7\u00f5es diferentes simultaneamente. Transmita a mensagem certa rapidamente para a equipe certa.<\/li>\n<li><strong>Plano de Resposta a Incidentes<\/strong> Forne\u00e7a informa\u00e7\u00f5es espec\u00edficas da situa\u00e7\u00e3o sobre um problema t\u00e9cnico usando o portal online para ajudar a equipe de resposta a remediar rapidamente a situa\u00e7\u00e3o.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;starList tallList&#8221; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h4>Falha de Energia ou Telecomunica\u00e7\u00f5es<\/h4>\n<ul>\n<li><strong>Plano de Conting\u00eancia e Continuidade<\/strong> Seja um elevador quebrado em um hotel ou uma interrup\u00e7\u00e3o de telecomunica\u00e7\u00f5es em um call center, a prepara\u00e7\u00e3o antecipada de modelos tornar\u00e1 muito mais r\u00e1pido a rea\u00e7\u00e3o como parte do seu plano de gerenciamento de incidentes.<\/li>\n<li><strong>Minimizar Interrup\u00e7\u00f5es<\/strong> Seja um elevador quebrado em um hotel ou uma interrup\u00e7\u00e3o de telecomunica\u00e7\u00f5es em um call center, a prepara\u00e7\u00e3o antecipada de modelos tornar\u00e1 muito mais r\u00e1pido a rea\u00e7\u00e3o como parte do seu plano de gerenciamento de incidentes.<\/li>\n<li><strong>Resposta R\u00e1pida<\/strong> Por meio do portal online, o SMS permite que os socorristas recebam e enviem atualiza\u00e7\u00f5es de incidentes em tempo real.<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Fun\u00e7\u00f5es de Gerenciamento de incidentes<\/h2>\n<p>Veja voc\u00ea mesmo o que o nosso sistema RapidAlert pode fazer pela sua organiza\u00e7\u00e3o.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; 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icon_placement=&#8221;left&#8221; image_icon_width=&#8221;80px&#8221; _builder_version=&#8221;4.16&#8243; header_font=&#8221;||||||||&#8221; body_font=&#8221;||||||||&#8221; body_line_height=&#8221;1.8em&#8221; background_color=&#8221;#ffffff&#8221; text_orientation=&#8221;center&#8221; module_alignment=&#8221;left&#8221; custom_padding=&#8221;10px|10px|10px|10px|false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;&#8221; custom_padding_last_edited=&#8221;on|phone&#8221; animation_style=&#8221;zoom&#8221; animation_intensity_zoom=&#8221;8%&#8221; animation=&#8221;off&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;70px&#8221; box_shadow_color=&#8221;rgba(110,130,208,0.18)&#8221; image_max_width=&#8221;80px&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; 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