{"id":340832,"date":"2020-09-22T09:04:08","date_gmt":"2020-09-22T09:04:08","guid":{"rendered":"https:\/\/heavenly-structure.flywheelsites.com\/orchestration\/guia-completo-da-cpaas-plataforma-de-comunicacoes-como-servico-explicada\/"},"modified":"2022-02-18T08:41:39","modified_gmt":"2022-02-18T08:41:39","slug":"guia-completo-da-cpaas-plataforma-de-comunicacoes-como-servico-explicada","status":"publish","type":"page","link":"https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/","title":{"rendered":"CPaaS"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Header&#8221; module_class=&#8221;gradient-dark-alt&#8221; _builder_version=&#8221;4.5.1&#8243; background_color_gradient_direction=&#8221;130deg&#8221; parallax=&#8221;on&#8221; custom_padding=&#8221;3vw||6vw||false|false&#8221; custom_padding_tablet=&#8221;3vw||4vw||false&#8221; custom_padding_phone=&#8221;2vw||7vw||false&#8221; bottom_divider_style=&#8221;wave2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;50px&#8221; bottom_divider_height_tablet=&#8221;50px&#8221; bottom_divider_height_phone=&#8221;50px&#8221; bottom_divider_height_last_edited=&#8221;on|desktop&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.5.6&#8243; width=&#8221;85%&#8221; max_width=&#8221;1200px&#8221; custom_padding=&#8221;30px|0px|44px|0px|false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;topHeader&#8221; _builder_version=&#8221;4.5.6&#8243; text_font=&#8221;||||||||&#8221; text_line_height=&#8221;1.8em&#8221; header_font=&#8221;||||||||&#8221; header_line_height=&#8221;1.2em&#8221; header_3_font=&#8221;||||||||&#8221; header_3_text_color=&#8221;#ffffff&#8221; header_3_letter_spacing=&#8221;10px&#8221; header_3_line_height=&#8221;2em&#8221; background_layout=&#8221;dark&#8221; module_alignment=&#8221;center&#8221; text_font_size_tablet=&#8221;19px&#8221; text_font_size_phone=&#8221;15px&#8221; text_font_size_last_edited=&#8221;on|desktop&#8221; header_font_size_tablet=&#8221;44px&#8221; header_font_size_phone=&#8221;37px&#8221; header_font_size_last_edited=&#8221;off|desktop&#8221; header_3_font_size_tablet=&#8221;14px&#8221; header_3_font_size_phone=&#8221;12px&#8221; header_3_font_size_last_edited=&#8221;off|desktop&#8221; header_3_letter_spacing_tablet=&#8221;5px&#8221; header_3_letter_spacing_phone=&#8221;&#8221; header_3_letter_spacing_last_edited=&#8221;on|tablet&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Plataforma de Comunica\u00e7\u00e3o como Servi\u00e7o (CPaaS)<\/h1>\n<p style=\"font-size: 1.3rem;\">Guia completo da CPaaS: Plataforma de Comunica\u00e7\u00f5es Como Servi\u00e7o explicada<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/contato\/&#8221; button_text=&#8221;Vamos conversar&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary&#8221; _builder_version=&#8221;3.26.6&#8243; custom_button=&#8221;on&#8221; button_bg_color_gradient_start=&#8221;#f7828e&#8221; button_bg_color_gradient_end=&#8221;#fcb6ab&#8221; button_bg_color_gradient_direction=&#8221;90deg&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;rgba(0,0,0,0)&#8221; button_border_radius=&#8221;4px&#8221; button_letter_spacing=&#8221;5px&#8221; button_font=&#8221;Roboto|700||on|||||&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;18px|34px|18px|34px|true|true&#8221; button_letter_spacing_hover=&#8221;5.5px&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;5.5px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; admin_label=&#8221; Market Research&#8221; _builder_version=&#8221;3.22.3&#8243; background_color=&#8221;#ffffff&#8221; custom_margin=&#8221;|||||true&#8221; custom_margin_tablet=&#8221;&#8221; custom_margin_phone=&#8221;&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;50px||50px||false|false&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px|||&#8221; top_divider_color=&#8221;#f9f9f9&#8243; top_divider_height=&#8221;500px&#8221; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;500px&#8221; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; make_equal=&#8221;on&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; custom_css_main_element=&#8221;margin:auto&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Quando se trata de <strong>criar jornadas e comunica\u00e7\u00f5es de neg\u00f3cios para o cliente atual <\/strong> a rapidez e a consist\u00eancia s\u00e3o fundamentais. Vivemos numa \u00e9poca em que podemos alcan\u00e7ar qualquer pessoa ou qualquer coisa com o toque de um bot\u00e3o. \u00c9 fundamental para as empresas adaptarem suas estrat\u00e9gias digitais para garantir que enviar\u00e3o as informa\u00e7\u00f5es certas, para a pessoa certa, no formato certo e na hora certa para garantir o resultado certo.<\/p>\n<p><strong>Uma Plataforma de comunica\u00e7\u00f5es como servi\u00e7o (CPaaS)<\/strong> \u00e9 uma solu\u00e7\u00e3o que funciona exatamente dessa maneira. Ela permite \u00e0s empresas entrar em contato com clientes, pacientes e funcion\u00e1rios usando o canal de comunica\u00e7\u00e3o preferencial de cada cliente \u2013 e assegura que o contato possa continuar a conversa em qualquer canal desejado, quando estiver pronto.<\/p>\n<p>De acordo com defini\u00e7\u00e3o de Frost e Sullivan, uma CPaaS \u00e9 <strong>qualquer plataforma on-line que permite aos desenvolvedores incorporar programaticamente servi\u00e7os de voz, v\u00eddeo, chat e mensagens<\/strong> em seus aplicativos de neg\u00f3cios ou de consumo.<\/p>\n<p>[\/et_pb_text][et_pb_blurb use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe0a3;||divi||400&#8243; icon_color=&#8221;#414141&#8243; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.13.0&#8243; _module_preset=&#8221;default&#8221; body_font=&#8221;|600|||||||&#8221; body_text_color=&#8221;#ed3f7a&#8221; body_line_height=&#8221;1.8em&#8221; link_option_url=&#8221;https:\/\/vimeo.com\/518655737&#8243; link_option_url_new_window=&#8221;on&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Veja em a\u00e7\u00e3o<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/communications-platform-as-a-service-cpaas-diagram.png&#8221; alt=&#8221;Diagrama Cpaas de Plataforma de Comunica\u00e7\u00e3o como Servi\u00e7o&#8221; title_text=&#8221;diagrama-cpaas-de-plataforma-de-comunica\u00e7\u00e3o-como-servi\u00e7o&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.6&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; module_alignment=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.5.6&#8243; background_color=&#8221;#fafafa&#8221; custom_padding=&#8221;30px||50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;30px|0px|35px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;3.27.4&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>O que \u00e9 CPaaS?<\/h2>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;3_5,2_5&#8243; _builder_version=&#8221;4.5.6&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;3_5&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.5.6&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span><strong>CPaaS \u00e9 uma plataforma que permite \u00e0s empresas integrar canais de comunica\u00e7\u00e3o em tempo real em seus aplicativos web e m\u00f3veis existentes<\/strong>. Quando uma a\u00e7\u00e3o \u00e9 iniciada, por exemplo, para fazer uma nova reserva, tentar fazer um login, registrar uma atualiza\u00e7\u00e3o para uma jornada de presta\u00e7\u00e3o ou reconhecimento de um compromisso pr\u00f3ximo em uma agenda, a solu\u00e7\u00e3o CPaaS ir\u00e1 acionar o contato desejado atrav\u00e9s do canal de comunica\u00e7\u00e3o preferido.<\/span><\/p>\n<h3><span><\/span><\/h3>\n<h3><strong>Uma solu\u00e7\u00e3o CPaaS geralmente \u00e9 usada junto com os aplicativos existentes de uma empresa e aproveitada para fornecer os recursos de comunica\u00e7\u00e3o do aplicativo.<\/strong><\/h3>\n<p><span><\/span><\/p>\n<p><span>O aproveitamento estrat\u00e9gico de v\u00e1rios canais de comunica\u00e7\u00e3o dispon\u00edveis pode ajudar as organiza\u00e7\u00f5es a redefinir seu relacionamento com seus clientes, parceiros e funcion\u00e1rios. <\/span><\/p>\n<p><span>Uma solu\u00e7\u00e3o CPaaS permite uma comunica\u00e7\u00e3o mais significativa com os clientes, funcion\u00e1rios, pacientes ou cidad\u00e3os de uma organiza\u00e7\u00e3o. A sofistica\u00e7\u00e3o da ferramenta permite uma experi\u00eancia totalmente integrada e automatizada que ajuda a dimensionar as comunica\u00e7\u00f5es e a envolver o usu\u00e1rio, aprimorando sua experi\u00eancia.<\/span><\/p>\n<p><span><\/span><\/p>\n<p><span><\/span><\/p>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; background_color=&#8221;rgba(186,221,249,0.29)&#8221; custom_padding=&#8221;20px|20px|20px|20px|false|false&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#BADDF9&#8243; box_shadow_style=&#8221;preset3&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p style=\"text-align: left;\"><strong>Descubra mais sobre a plataforma CPaaS da Soprano<\/strong><\/p>\n<ul>\n<li style=\"text-align: left;\"><a href=\"#advantages-of-using-cpaas\" title=\"Vantagens da CPaaS\"><strong>Vantagens da CPaaS \u00a0\u2192<\/strong><\/a>Como tornar aplicativos de comunica\u00e7\u00e3o empresarial mais completos e bem integrados<\/li>\n<li style=\"text-align: left;\"><a href=\"#cpaas-new-normal\" title=\"A necessidade da CPaaS no Novo Normal\"><strong>A necessidade da CPaaS no Novo Normal  \u2192\u00a0<\/strong><\/a>Passos para atualizar as estrat\u00e9gias para atender \u00e0s novas necessidades de empresas e clientes<\/li>\n<li><a href=\"#how-companies-use-cpaas\" title=\"Como as empresas usam a CPaaS\"><strong>Como as empresas usam a CPaaS \u00a0\u2192<\/strong><\/a>Apresentamos alguns exemplos de como empresas s\u00e3o ajudadas pela CPaaS<\/li>\n<li><a href=\"#soprano-connect\" title=\"Soprano Connect\"><strong>Soprano Connect  \u2192<\/strong><\/a>Soprano Connect \u00e9 uma plataforma de comunica\u00e7\u00f5es como servi\u00e7o (CPaaS) l\u00edder criada pela Gartner<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_5&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/07\/what-is-CPaas.jpg&#8221; alt=&#8221;O que \u00e9 CPaaS&#8221; title_text=&#8221;o-que-\u00e9-CPaaS&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;vantagens-de-usar-cpaas&#8221; module_class=&#8221;gradient-medium&#8221; _builder_version=&#8221;4.5.6&#8243; custom_padding=&#8221;100px|0px|100px|0px|false|false&#8221; top_divider_style=&#8221;wave2&#8243; top_divider_color=&#8221;#fafafa&#8221; bottom_divider_style=&#8221;curve2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on&#8221;][et_pb_row use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; admin_label=&#8221;conectar com os usu\u00e1rios Row&#8221; _builder_version=&#8221;4.5.6&#8243; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;||||false|false&#8221; use_custom_width=&#8221;on&#8221; width_unit=&#8221;off&#8221; custom_width_percent=&#8221;96%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.5.1&#8243; text_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; text_orientation=&#8221;center&#8221; background_layout=&#8221;dark&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||30px|&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Vantagens da comunica\u00e7\u00e3o como servi\u00e7o<\/h2>\n<p>[\/et_pb_text][et_pb_accordion open_toggle_text_color=&#8221;#4484ce&#8221; icon_color=&#8221;#0C71C3&#8243; _builder_version=&#8221;4.5.6&#8243; _module_preset=&#8221;default&#8221; toggle_text_color=&#8221;#4484ce&#8221; toggle_level=&#8221;h3&#8243; text_orientation=&#8221;center&#8221; width=&#8221;90%&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||||false|false&#8221; custom_padding=&#8221;|30px||30px|false|true&#8221; border_color_all=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_accordion_item title=&#8221;Permite que empresas incorporem comunica\u00e7\u00f5es diretamente em seus aplicativos j\u00e1 existentes &#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.5.6&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Uma solu\u00e7\u00e3o CPaaS permite \u00e0s empresas facilmente incorporar comunica\u00e7\u00f5es diretamente em seus aplicativos j\u00e1 existentes para agilizar processos empresariais que exigem muita comunica\u00e7\u00e3o e alcan\u00e7arem mais cedo o sucesso em alguns de seus esfor\u00e7os de transforma\u00e7\u00e3o digital. <\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Contate clientes em seus canais preferidos&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>A maioria das organiza\u00e7\u00f5es precisa se comunicar regularmente com clientes, pacientes, cidad\u00e3os ou funcion\u00e1rios e, com tantos canais para escolher, isso costuma ser como um campo minado. Um modelo de tamanho \u00fanico j\u00e1 n\u00e3o atende mais \u00e0s expectativas; portanto, as empresas precisam transformar digitalmente suas estrat\u00e9gias de comunica\u00e7\u00e3o para acompanhar as demandas crescentes.<\/p>\n<p>Os clientes esperam ser contatados em seus dispositivos e canais preferidos, em um momento que lhes seja conveniente. Uma solu\u00e7\u00e3o CPaaS \u00e9 poderosa, pois garante que as empresas possam alcan\u00e7ar contatos em seus canais favoritos, bastando tocar um bot\u00e3o. <span>\u00a0<\/span><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Expandindo o or\u00e7amento e recursos&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Elimine a necessidade de os funcion\u00e1rios enviarem lembretes, notifica\u00e7\u00f5es e atualiza\u00e7\u00f5es manualmente pode reduzir drasticamente o tempo gasto em tarefas administrativas. \u00a0<\/p>\n<p>Solu\u00e7\u00f5es CPaaS costumam ser usadas para substituir ou preencher lacunas em centrais de atendimento ou em equipes de administra\u00e7\u00e3o. A CPaaS pode ser integrada \u00e0 sua CRM (Gest\u00e3o de Relacionamento com Cliente) para acionar confirma\u00e7\u00f5es de pedidos e atualiza\u00e7\u00f5es de entrega automatizadas, al\u00e9m de poder ser configurada para enviar pedidos de revis\u00e3o automatizados ap\u00f3s a entrega ter chegado.<\/p>\n<p>A automatiza\u00e7\u00e3o de todo o processo garante comunica\u00e7\u00f5es sem falhas e pode economizar muito dinheiro em despesas gerais para sua empresa.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Aumento da satisfa\u00e7\u00e3o do cliente&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>A demanda por uma plataforma de comunica\u00e7\u00e3o multicanal \u00e9 ampliada ainda mais pela necessidade de intera\u00e7\u00f5es perfeitas com o cliente. 90% de seus clientes j\u00e1 esperam intera\u00e7\u00f5es consistentes e confi\u00e1veis em v\u00e1rios canais. Isso mostra como \u00e9 importante permitir que os clientes entrem em contato com voc\u00ea por meio de v\u00e1rios canais, e o CPaaS oferece essa flexibilidade.<\/p>\n<p>Mais de 35% dos clientes esperam poder contatar o mesmo representante de atendimento ao cliente em qualquer canal e 64% dos clientes esperam receber assist\u00eancia em tempo real, independentemente do canal de atendimento ao cliente que usem.<\/p>\n<p>O CPaaS pode garantir que suas jornadas de marketing e vendas sejam perfeitamente executadas e que seus clientes fiquem encantados com cada contato. Ela pode ser o diferencial que separa voc\u00ea de seus concorrentes ao manter seus clientes interessados e satisfeitos. \u00a0<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Alcance seus contatos, sempre &#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Clientes, funcion\u00e1rios, pacientes e cidad\u00e3os s\u00e3o constantemente inundados com mensagens de marketing e de vendas e suas caixas de entrada est\u00e3o transbordando. \u00c9 importante se destacar da multid\u00e3o para garantir que voc\u00ea seja ouvido.<\/p>\n<p>Contatar seus clientes em v\u00e1rios canais garante que sua mensagem seja vista instantaneamente. Al\u00e9m disso, \u00e9 uma \u00f3tima not\u00edcia para sua marca. Clientes que consistentemente veem mensagens em v\u00e1rios canais aumentam sua percep\u00e7\u00e3o dessa marca em 68%, e apresentam 90% mais probabilidade de aumentar sua inten\u00e7\u00e3o de compra.<\/p>\n<p>Seja enviando uma notifica\u00e7\u00e3o urgente, um c\u00f3digo de autentica\u00e7\u00e3o de dois fatores ou um lembrete de consulta, voc\u00ea pode ter certeza de que alcan\u00e7ar\u00e1 seu contato com rapidez e seguran\u00e7a.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Reduza o espa\u00e7o para erro humano&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Na comunica\u00e7\u00e3o com clientes, especialmente em grandes empresas, o espa\u00e7o para erro humano pode ser enorme. Planilhas e caixas de sele\u00e7\u00e3o que mostram quem foi contatado antes dos compromissos ou para confirmar pedidos podem ficar complicadas e exigir muita m\u00e3o de obra.<\/p>\n<p>O emprego de uma solu\u00e7\u00e3o CPaaS para enviar automaticamente essas notifica\u00e7\u00f5es por voc\u00ea significa que o prazo delas nunca ser\u00e1 perdido, e seus funcion\u00e1rios ter\u00e3o mais tempo dispon\u00edvel para se concentrar em outras tarefas dentro da empresa.\u00a0<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Torne compromissos perdidos coisa do passado&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>J\u00e1 foi demonstrado que o envio autom\u00e1tico de confirma\u00e7\u00f5es e lembretes para clientes ou pacientes reduz drasticamente as taxas de &#8220;n\u00e3o atendimento&#8221; e n\u00e3o comparecimento, dessa forma economizando tempo e desperd\u00edcio de recursos de seus funcion\u00e1rios.<\/p>\n<p>A solu\u00e7\u00e3o CPaaS pode ser configurada para enviar automaticamente uma confirma\u00e7\u00e3o atrav\u00e9s de qualquer canal quando uma reserva ou consulta \u00e9 feita em sua CRM atual. A ferramenta pode ent\u00e3o enviar lembretes mais perto da data do compromisso, al\u00e9m de uma maneira r\u00e1pida e f\u00e1cil para o contato cancelar ou reagendar seus compromissos.<\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;Aumento da comunica\u00e7\u00e3o durante trabalhos remotos &#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;rgba(255,255,255,0.9)&#8221; background_enable_color=&#8221;on&#8221; width=&#8221;100%&#8221; custom_margin=&#8221;||20px||false|false&#8221; custom_padding=&#8221;15px||15px||false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>Ferramentas de comunica\u00e7\u00e3o interna podem garantir que as equipes fiquem bem conectadas e altamente motivadas durante trabalhos remotos. \u00c9 importante que os funcion\u00e1rios se mantenham informados e ainda se sintam parte de uma equipe maior, mesmo quando n\u00e3o est\u00e3o presentes no escrit\u00f3rio.<\/p>\n<p>Uma solu\u00e7\u00e3o CPaaS pode ser integrada com aplicativos e plataformas m\u00f3veis de comunica\u00e7\u00e3o interna para garantir que atualiza\u00e7\u00f5es e notifica\u00e7\u00f5es importantes alcancem seus funcion\u00e1rios, mesmo fora do hor\u00e1rio de trabalho.<\/p>\n<p>H\u00e1 muitos outros benef\u00edcios em incorporar uma solu\u00e7\u00e3o CPaaS.<\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/contato\/&#8221; button_text=&#8221;Entrar em contato para mais informa\u00e7\u00f5es&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary&#8221; _builder_version=&#8221;4.5.1&#8243; custom_button=&#8221;on&#8221; button_bg_color_gradient_start=&#8221;#f7828e&#8221; button_bg_color_gradient_end=&#8221;#fcb6ab&#8221; button_bg_color_gradient_direction=&#8221;90deg&#8221; button_border_width=&#8221;0px&#8221; button_border_color=&#8221;rgba(0,0,0,0)&#8221; button_border_radius=&#8221;4px&#8221; button_letter_spacing=&#8221;5px&#8221; button_font=&#8221;Roboto|700||on|||||&#8221; background_layout=&#8221;dark&#8221; custom_margin=&#8221;60px|||&#8221; custom_padding=&#8221;18px|34px|18px|34px|true|true&#8221; button_letter_spacing_hover=&#8221;5.5px&#8221; global_colors_info=&#8221;{}&#8221; button_text_size__hover_enabled=&#8221;off&#8221; button_one_text_size__hover_enabled=&#8221;off&#8221; button_two_text_size__hover_enabled=&#8221;off&#8221; button_text_color__hover_enabled=&#8221;off&#8221; button_one_text_color__hover_enabled=&#8221;off&#8221; button_two_text_color__hover_enabled=&#8221;off&#8221; button_border_width__hover_enabled=&#8221;off&#8221; button_one_border_width__hover_enabled=&#8221;off&#8221; button_two_border_width__hover_enabled=&#8221;off&#8221; button_border_color__hover_enabled=&#8221;off&#8221; button_one_border_color__hover_enabled=&#8221;off&#8221; button_two_border_color__hover_enabled=&#8221;off&#8221; button_border_radius__hover_enabled=&#8221;off&#8221; button_one_border_radius__hover_enabled=&#8221;off&#8221; button_two_border_radius__hover_enabled=&#8221;off&#8221; button_letter_spacing__hover_enabled=&#8221;on&#8221; button_letter_spacing__hover=&#8221;5.5px&#8221; button_one_letter_spacing__hover_enabled=&#8221;off&#8221; button_two_letter_spacing__hover_enabled=&#8221;off&#8221; button_bg_color__hover_enabled=&#8221;off&#8221; button_one_bg_color__hover_enabled=&#8221;off&#8221; button_two_bg_color__hover_enabled=&#8221;off&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;como-as-empresas-usam-a-CPaaS&#8221; _builder_version=&#8221;4.5.1&#8243; custom_padding=&#8221;30px||50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;30px|0px|2px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.5.1&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||35px||false|false&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Como as empresas usam a CPaaS<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>Na Soprano, vemos como nossos clientes em v\u00e1rios setores das ind\u00fastrias usam globalmente a nossa solu\u00e7\u00e3o para in\u00fameras finalidades diferentes. Aqui est\u00e3o alguns exemplos de como a CPaaS ajuda as empresas.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; module_class=&#8221;simple-enumeration&#8221; _builder_version=&#8221;4.5.6&#8243; width=&#8221;90%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Compromisso e lembretes<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Confirma\u00e7\u00f5es de compromissos<\/li>\n<li>Comunica\u00e7\u00e3o do sistema de agendamento<\/li>\n<li>Lembretes de compromissos<\/li>\n<li>Aditamentos ou altera\u00e7\u00f5es de compromissos<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Seguran\u00e7a e<br \/> conformidade<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Autentica\u00e7\u00f5es de dois fatores<\/li>\n<li>Plataforma de comunica\u00e7\u00e3o segura<\/li>\n<li>Envio e recebimento de documentos confidenciais<\/li>\n<li>Manuten\u00e7\u00e3o da conformidade e controles de privacidade<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Notifica\u00e7\u00f5es <br \/>urgentes<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Gerenciamento de crise<\/li>\n<li>Seguran\u00e7a do trabalhador <\/li>\n<li>Notifica\u00e7\u00f5es a paciente <\/li>\n<li>Notifica\u00e7\u00f5es de seguran\u00e7a banc\u00e1ria<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Comunica\u00e7\u00f5es de marketing e de vendas<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Atualiza\u00e7\u00f5es da CRM <\/li>\n<li>Mensagens de marketing promocional <\/li>\n<li>Estimular relacionamento com clientes potenciais<\/li>\n<li>Contato de vendas<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; module_class=&#8221;simple-enumeration&#8221; _builder_version=&#8221;4.5.6&#8243; width=&#8221;90%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;||7px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Atualiza\u00e7\u00f5es e confirma\u00e7\u00f5es<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Atualiza\u00e7\u00f5es e confirma\u00e7\u00f5es de despachos e entregas <\/li>\n<li>Confirma\u00e7\u00f5es de reservas <\/li>\n<li>Comunica\u00e7\u00e3o da central de contato<\/li>\n<li>Confirma\u00e7\u00f5es de faturamento<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Educa\u00e7\u00e3o e conscientiza\u00e7\u00e3o<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Engajamento de alunos<\/li>\n<li>Contato de caridade <\/li>\n<li>Programas governamentais de conscientiza\u00e7\u00e3o<\/li>\n<li>Pesquisas<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Comunica\u00e7\u00e3o interna<\/h3>\n<p><!-- wpml:html_fragment <\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n --><\/p>\n<ul>\n<li>Comunica\u00e7\u00e3o de trabalho remoto<\/li>\n<li>Transforma\u00e7\u00e3o do local de trabalho<\/li>\n<li>Satisfa\u00e7\u00e3o e bem-estar do funcion\u00e1rio <\/li>\n<li>Ferramentas de comunica\u00e7\u00e3o da equipe interna<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_4&#8243; _builder_version=&#8221;4.4.8&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;soprano-connect&#8221; module_class=&#8221;gradient-dark-alt&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;100px||100px||false|false&#8221; top_divider_style=&#8221;waves&#8221; top_divider_color=&#8221;#FFFFFF&#8221; top_divider_height=&#8221;35px&#8221; bottom_divider_style=&#8221;waves2&#8243; bottom_divider_color=&#8221;#FFFFFF&#8221; bottom_divider_height=&#8221;35px&#8221; bottom_divider_flip=&#8221;horizontal&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row column_structure=&#8221;1_2,1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.14.7&#8243; text_font=&#8221;||||||||&#8221; quote_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; background_layout=&#8221;dark&#8221; max_width_tablet=&#8221;&#8221; max_width_phone=&#8221;&#8221; max_width_last_edited=&#8221;on|phone&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||22px|||&#8221; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2>Por que a Soprano Connect?<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; max_width=&#8221;768px&#8221; module_alignment=&#8221;center&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\"><strong>A Soprano Connect \u00e9 uma importante plataforma de comunica\u00e7\u00f5es como servi\u00e7o (CPaaS), descrita pela Gartner em seu guia de mercado de CPaaS 2019.<\/strong><\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;#FFFFFF&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Enviamos mais de 6 bilh\u00f5es de mensagens de miss\u00e3o cr\u00edtica por ano, de mais de 4,5 milh\u00f5es de usu\u00e1rios ativos. Nossa clientela inclui mais de 25 empresas mencionadas na Global Fortune 500. Os produtos Soprano s\u00e3o usados ativamente pelas 100 maiores empresas globais, institui\u00e7\u00f5es financeiras l\u00edderes e grandes ag\u00eancias governamentais em quatro importantes regi\u00f5es do mundo. A premiada engenharia e inova\u00e7\u00e3o da Soprano resultou em uma poderosa <strong>plataforma empresarial baseada na nuvem<\/strong> que integra de forma poderosa IP, SMS, MMS, voz e localiza\u00e7\u00e3o em uma experi\u00eancia de mensagens m\u00f3veis de neg\u00f3cios segura e cont\u00ednua.<\/p>\n<p><span>O principal foco da Soprano \u00e9 o fornecimento de uma solu\u00e7\u00e3o que oferece altas taxas de engajamento e resultados. Temos uma equipe de especialistas em todo o mundo prontos para ajudar com os requisitos de neg\u00f3cios da empresa.<\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2021\/07\/POR_Circles_data_v5.png&#8221; alt=&#8221;stats soprano por&#8221; title_text=&#8221;POR_Circles_data_v5&#8243; force_fullwidth=&#8221;on&#8221; _builder_version=&#8221;4.9.9&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.4.8&#8243; custom_padding=&#8221;30px||50px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;30px|0px|2px|0px|false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text module_class=&#8221;headerCentered&#8221; _builder_version=&#8221;4.5.1&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||35px||false|false&#8221; custom_padding=&#8221;|||&#8221; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Soprano Connect: Canais CPaaS<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.5.6&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; custom_margin=&#8221;||1px|||&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p><span>A plataforma de comunica\u00e7\u00e3o empresarial da Soprano <strong>oferece v\u00e1rios tipos<\/strong> de canais aos seus clientes. Esses canais podem ser integrados em suas plataformas atuais usando nossa <strong>plataforma API<\/strong> como um servi\u00e7o. <\/span><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.5.6&#8243; custom_margin=&#8221;35px|auto||auto||&#8221; custom_padding=&#8221;||4px|||&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;&#8221; background_enable_color__hover=&#8221;off&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.6&#8243; custom_padding=&#8221;30px|20px|90px|20px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(51,51,51,0.1)&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;#EDF3FA&#8221; background_enable_color__hover=&#8221;on&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/SMS.png&#8221; alt=&#8221;SMS&#8221; title_text=&#8221;SMS&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>SMS<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;mb-40&#8243; _builder_version=&#8221;4.14.7&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Crie e integre APIs e aplicativos de SMS com mais rapidez com a nossa plataforma unificada de mensagens SMS. Nossa documenta\u00e7\u00e3o \u00e9 direta, clara e muito f\u00e1cil de entender. Voc\u00ea n\u00e3o vai acreditar na rapidez de integra\u00e7\u00e3o da nossa API de SMS.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/sms\/&#8221; button_text=&#8221;Ler mais&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary btn-bottom-box no-border t-white&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.1&#8243; custom_padding=&#8221;30px|20px|90px|20px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(51,51,51,0.1)&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; background_color__hover=&#8221;#EDF3FA&#8221; background_enable_color__hover=&#8221;on&#8221; background__hover_enabled=&#8221;on|hover&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/IP.png&#8221; alt=&#8221;IP&#8221; title_text=&#8221;IP&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Mensagens IP<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Mensagens IP criptografadas bidirecionais projetadas para produtividade comercial. Os recursos de mensagens baseadas em IP permitem vantagens imediatas sobre os canais de mensagens m\u00f3veis tradicionais, incluindo maior seguran\u00e7a, intera\u00e7\u00e3o multim\u00eddia, reconhecimento avan\u00e7ado e capacidade de auditar conversas.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/comunicacao-interativa\/&#8221; button_text=&#8221;Ler mais&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary btn-bottom-box no-border t-white&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.1&#8243; custom_padding=&#8221;30px|20px|90px|20px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(51,51,51,0.1)&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; background_color__hover=&#8221;#EDF3FA&#8221; background_enable_color__hover=&#8221;on&#8221; background__hover_enabled=&#8221;on|hover&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/Voice.png&#8221; alt=&#8221;Voz&#8221; title_text=&#8221;Voz&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Voz<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>V\u00e1 al\u00e9m dos canais tradicionais e habilite a transmiss\u00e3o de mensagens de voz A2P usando arquivos de \u00e1udio e mensagens personalizadas de texto para voz que podem ser enviadas tanto para telefones m\u00f3veis como para fixos.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/mensagens-de-voz\/&#8221; button_text=&#8221;Ler mais&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary btn-bottom-box no-border t-white&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; use_custom_gutter=&#8221;on&#8221; gutter_width=&#8221;2&#8243; make_equal=&#8221;on&#8221; _builder_version=&#8221;4.5.6&#8243; custom_margin=&#8221;35px|auto||auto|false|false&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;&#8221; background_enable_color__hover=&#8221;off&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.6&#8243; custom_padding=&#8221;30px|20px|90px|20px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(51,51,51,0.1)&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; background__hover_enabled=&#8221;on|hover&#8221; background_color__hover=&#8221;#EDF3FA&#8221; background_enable_color__hover=&#8221;on&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/WhatsApp.png&#8221; alt=&#8221;Whatsapp&#8221; title_text=&#8221;WhatsApp&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>WhatsApp<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;mb-40&#8243; _builder_version=&#8221;4.5.1&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Crie novas e poderosas experi\u00eancias de marca para seus clientes atrav\u00e9s do Soprano WhatsApp Business Messaging (Mensagens Empresariais pelo WhatsApp Soprano). Habilite intera\u00e7\u00f5es mais relevantes com seus clientes, apresente sua marca no canal m\u00f3vel no qual eles preferem interagir.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=&#8221;https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/whatsapp-for-business\/&#8221; button_text=&#8221;Ler mais&#8221; button_alignment=&#8221;center&#8221; module_class=&#8221;btn-primary btn-bottom-box no-border t-white&#8221; _builder_version=&#8221;4.14.7&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.5.1&#8243; custom_padding=&#8221;30px|20px|90px|20px|false|false&#8221; border_radii=&#8221;on|10px|10px|10px|10px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;rgba(51,51,51,0.1)&#8221; box_shadow_style=&#8221;preset1&#8243; global_colors_info=&#8221;{}&#8221; background_color__hover=&#8221;#EDF3FA&#8221; background_enable_color__hover=&#8221;on&#8221; background__hover_enabled=&#8221;on|hover&#8221;][et_pb_image src=&#8221;https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2020\/08\/RCS.png&#8221; alt=&#8221;RCS&#8221; title_text=&#8221;RCS&#8221; align=&#8221;center&#8221; _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.5.1&#8243; _module_preset=&#8221;default&#8221; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>RCS<\/h3>\n<p>[\/et_pb_text][et_pb_text module_class=&#8221;starList&#8221; _builder_version=&#8221;4.5.1&#8243; text_font_size=&#8221;0.9em&#8221; text_line_height=&#8221;1.5em&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Ofere\u00e7a experi\u00eancias plenas de recursos, personalizadas e interativas usando a onipresen\u00e7a das mensagens de texto. 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_builder_version=&#8221;4.14.7&#8243; text_font=&#8221;||||||||&#8221; ul_font=&#8221;||||||||&#8221; header_font=&#8221;||||||||&#8221; header_2_font=&#8221;||||||||&#8221; header_3_font=&#8221;||||||||&#8221; max_width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;||0px|&#8221; custom_padding=&#8221;|||&#8221; hover_enabled=&#8221;0&#8243; header_2_font_size_tablet=&#8221;35px&#8221; header_2_font_size_phone=&#8221;28px&#8221; header_2_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2 style=\"text-align: left;\">Clientes da Soprano Connects<\/h2>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.14.7&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p style=\"text-align: left;\">A Soprano Design tem quase 4.000 clientes em todo o mundo nas regi\u00f5es da APAC (\u00c1sia-Pac\u00edfico), EMEA (Europa\/Oriente M\u00e9dio), LATAM (Am\u00e9rica Latina) e nos EUA.<\/p>\n<p style=\"text-align: left;\">Nossos clientes variam, desde grandes corpora\u00e7\u00f5es a empresas independentes em todos os setores poss\u00edveis, incluindo os de governo, sa\u00fade, finan\u00e7as, educa\u00e7\u00e3o, varejo, fabrica\u00e7\u00e3o e log\u00edstica.<\/p>\n<p style=\"text-align: left;\"><strong>Entre em contato para discutir como come\u00e7ar a usar a CPaaS.<\/strong><\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_2&#8243; 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