{"id":452625,"date":"2022-07-29T08:47:08","date_gmt":"2022-07-29T08:47:08","guid":{"rendered":"https:\/\/heavenly-structure.flywheelsites.com\/guia-completo-da-cpaas-plataforma-de-comunicacoes-como-servico-explicada\/product-page-chamadas-de-voz-automatizadas\/"},"modified":"2025-01-07T22:35:56","modified_gmt":"2025-01-07T11:35:56","slug":"product-page-chamadas-de-voz-automatizadas","status":"publish","type":"page","link":"https:\/\/www.sopranodesign.com\/pt-br\/cpaas\/chamadas-de-voz-automatizadas\/","title":{"rendered":"Product Page – chamadas de voz automatizadas"},"content":{"rendered":"

[et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” custom_padding=”||72px|||” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”4″ make_equal=”on” module_class=”product-heading” _builder_version=”4.17.6″ _module_preset=”default” custom_margin_tablet=”” custom_margin_phone=”” custom_margin_last_edited=”on|phone” custom_padding=”60px||60px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”margin:auto !important” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Chamadas de voz automatizadas: esteja sempre dispon\u00edvel para seus clientes<\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Use nossa API de voz para engajar e interagir com seu p\u00fablico por meio de chamadas automatizadas.<\/p>\n

[\/et_pb_text][et_pb_button button_url=”#letstalk” button_text=”Fale com um especialista” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/08\/Header_voice_PT-min.png” alt=”chamadas de voz automatizadas” title_text=”chamadas de voz automatizadas” align=”right” force_fullwidth=”on” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” module_class=”product-badges” _builder_version=”4.17.4″ _module_preset=”default” background_enable_color=”off” max_width=”1165px” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||5px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”]<\/p>\n

Uma solu\u00e7\u00e3o l\u00edder global de CPaaS, orgulhosamente caracterizada por<\/p>\n

[\/et_pb_text][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Featured-by_Logos_1000px.jpg” alt=”solu\u00e7\u00e3o l\u00edder global de CPaaS” title_text=”solu\u00e7\u00e3o l\u00edder global de CPaaS” align=”center” _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” module_class=”product-section-title” _builder_version=”4.17.4″ _module_preset=”default” max_width=”1165px” custom_padding=”80px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

Produtos<\/div>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

As mensagens de voz automatizadas s\u00e3o mais do que apenas uma chamada<\/h2>\n

Com nossa API de voz, voc\u00ea pode enviar e receber chamadas automatizadas globalmente para interagir, informar e apoiar seus clientes em tempo real.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” module_class=”features-product-list” _builder_version=”4.17.4″ _module_preset=”default” max_width=”1165px” custom_padding=”||140px|||” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Secure-Calls.png” alt=”Chamadas seguras” title_text=”Chamadas seguras” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Chamadas seguras<\/strong><\/h3>\n

A Soprano garante a conformidade com os padr\u00f5es globais de acessibilidade tecnol\u00f3gica. Nossas ferramentas administrativas ajudam voc\u00ea a gerenciar campanhas de correio de voz, listas, consentimento e processamento de forma r\u00e1pida e f\u00e1cil. Integre facilmente<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Integrate-easily.png” alt=”F\u00e1cil integra\u00e7\u00e3o” title_text=”F\u00e1cil integra\u00e7\u00e3o” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

F\u00e1cil integra\u00e7\u00e3o<\/strong><\/h3>\n

Nossa integra\u00e7\u00e3o program\u00e1vel de API de voz sobre protocolos HTTP e REST inclui todos os recursos de canal, como convers\u00e3o de texto em fala, \u00e1udio pr\u00e9-gravado, resposta de voz interativa e entrega de senha.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Design-better-engagement.png” alt=”Alcance global” title_text=”Alcance global” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

Alcance global<\/strong><\/h3>\n

Nossa solu\u00e7\u00e3o de voz comercial permite enviar campanhas de chamadas de voz de alto volume de qualquer navegador da Web simultaneamente para milhares de destinat\u00e1rios.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”2_5,3_5″ make_equal=”on” _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.17.6″ _module_preset=”default” custom_css_main_element=”margin:auto” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||41px|||” global_colors_info=”{}”]<\/p>\n

Why?<\/div>\n

[\/et_pb_text][et_pb_text module_class=”product-section-title” _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”||41px|||” global_colors_info=”{}”]<\/p>\n

Por que investir em chamadas de voz automatizadas?<\/h2>\n

Simples: Porque \u00e9 o que seus clientes esperam da sua empresa.<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||39px|||” global_colors_info=”{}”]<\/p>\n

59% dos clientes esperam que os neg\u00f3cios estejam dispon\u00edveis atrav\u00e9s de chamadas de voz <\/strong>Com nossa solu\u00e7\u00e3o de voz, voc\u00ea pode automatizar processos e oferecer intera\u00e7\u00f5es personalizadas com custo e esfor\u00e7o m\u00ednimos.<\/p>\n

[\/et_pb_text][et_pb_blurb use_icon=”on” font_icon=”r||divi||400″ icon_placement=”left” image_icon_width=”30px” content_max_width=”100%” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px|||” image_max_width=”30px” global_colors_info=”{}”]<\/p>\n

50% dos clientes querem ter a op\u00e7\u00e3o de falar com algu\u00e9m da empresa quando precisarem.<\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”r||divi||400″ icon_placement=”left” image_icon_width=”30px” content_max_width=”100%” _builder_version=”4.17.4″ _module_preset=”default” custom_margin=”||0px||false|false” custom_padding=”||0px|||” image_max_width=”30px” global_colors_info=”{}”]<\/p>\n

Apenas 62% dos adultos com mais de 70 anos usam smartphones.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.17.4″ _module_preset=”default” custom_css_main_element=”margin:auto” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/08\/Why-Invest-in-Automated_voice_PT-min.png” alt=”why invest in automated voice pt min” title_text=”why invest in automated voice pt min” align=”center” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.16″ locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.6″ custom_padding=”80px||0px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.17.6″ text_font=”||||||||” ul_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”||35px||false|false” custom_padding=”|||” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Recursos e capacidades<\/div>\n

[\/et_pb_text][et_pb_text module_class=”product-section-title” _builder_version=”4.17.6″ text_font=”||||||||” ul_font=”||||||||” header_font=”||||||||” header_2_font=”||||||||” header_3_font=”||||||||” max_width_last_edited=”off|desktop” module_alignment=”center” custom_margin=”||35px||false|false” custom_padding=”|||” header_2_font_size_tablet=”35px” header_2_font_size_phone=”28px” header_2_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Recursos e capacidades do sistema de voz automatizado<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.17.4″ _module_preset=”default” text_orientation=”center” custom_margin=”||1px|||” global_colors_info=”{}”]<\/p>\n

A nossa solu\u00e7\u00e3o de voz empresarial \u00e9 t\u00e3o flex\u00edvel e escal\u00e1vel que lhe permite personalizar as suas campanhas de voz de acordo com as suas necessidades. Nossa API se integra facilmente com seus sistemas de comunica\u00e7\u00e3o existentes sem programa\u00e7\u00e3o.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”#letstalk” button_text=”Fale com um especialista” button_alignment=”center” _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.16″ max_width=”1500px” module_alignment=”center” custom_margin=”||” custom_padding=”||||false|true” use_custom_width=”on” width_unit=”off” custom_width_percent=”90%” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”|||” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”rgba(0,0,0,0.04)” box_shadow_style=”preset1″ box_shadow_blur=”42px” box_shadow_spread=”-27px” box_shadow_color=”rgba(0,0,0,0.27)” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Flex\u00edvel” image=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Flexible_Icon-min.png” alt=”scalable” image_icon_width=”150px” content_max_width=”100%” image_icon_width_tablet=”80px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” module_class=”list-line” _builder_version=”4.17.6″ header_level=”h3″ header_font=”|900|||||||” header_text_align=”center” header_font_size=”1.5em” header_line_height=”1.5em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.4em” background_color=”#FFFFFF” module_alignment=”left” custom_margin=”|||” custom_padding=”30px|35px|20px|35px|false|true” custom_padding_last_edited=”off|desktop” animation=”off” header_font_size_phone=”18px” header_font_size_last_edited=”off|phone” body_font_size_phone=”14px” body_font_size_last_edited=”off|phone” border_radii=”|10px|10px|10px|10px” border_width_right_image=”10px” border_color_right_image=”#FFFFFF” image_max_width=”80px” icon_font_size_tablet=”” icon_font_size_phone=”32px” icon_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

    \n
  • Salve campanhas, para us\u00e1-las como modelos de remessas posteriores.<\/li>\n
  • Programe campanhas \u00fanicas ou recorrentes em um limite de tempo estabelecido.<\/li>\n
  • Realize chamadas massivas para telefones fixos ou celulares.<\/li>\n
  • Escolha entre v\u00e1rios idiomas, vozes masculinas ou femininas.<\/li>\n
  • Disponibilidade de fornecimento de \u00e1udios pr\u00e9-gravados em formatos MP3, WAV, WMA, AMR, ALAW e GSM.<\/li>\n<\/ul>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”|||” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”rgba(0,0,0,0.04)” box_shadow_style=”preset1″ box_shadow_blur=”42px” box_shadow_spread=”-27px” box_shadow_color=”rgba(0,0,0,0.27)” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Escal\u00e1vel” image=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Scalable_icon-min.png” alt=”scalable” image_icon_width=”150px” content_max_width=”100%” image_icon_width_tablet=”80px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” module_class=”list-line” _builder_version=”4.17.6″ header_level=”h3″ header_font=”|900|||||||” header_text_align=”center” header_font_size=”1.5em” header_line_height=”1.5em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.4em” background_color=”#FFFFFF” module_alignment=”left” custom_margin=”|||” custom_padding=”30px|35px|20px|35px|false|true” custom_padding_last_edited=”off|desktop” animation=”off” header_font_size_phone=”18px” header_font_size_last_edited=”off|phone” body_font_size_phone=”14px” body_font_size_last_edited=”off|phone” border_radii=”|10px|10px|10px|10px” border_width_right_image=”10px” border_color_right_image=”#FFFFFF” image_max_width=”80px” icon_font_size_tablet=”” icon_font_size_phone=”32px” icon_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

      \n
    • Crie listas de destinat\u00e1rios, com m\u00faltiplas vari\u00e1veis, e inclua-os como parte do informativo da campanha de chamadas.<\/li>\n
    • Envie informa\u00e7\u00f5es para uma variedade de listas, grupos e contatos.<\/li>\n
    • Utilize a resposta de voz interativa (IVR) e as \u00e1rvores de tomada de decis\u00e3o.<\/li>\n
    • O gerenciamento de campanhas baseia-se em uma lista pr\u00e9-carregada (at\u00e9 20 MB).<\/li>\n<\/ul>\n

      [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color=”#FFFFFF” custom_padding=”|||” border_radii=”on|10px|10px|10px|10px” border_width_all=”1px” border_color_all=”rgba(0,0,0,0.04)” box_shadow_style=”preset1″ box_shadow_blur=”42px” box_shadow_spread=”-27px” box_shadow_color=”rgba(0,0,0,0.27)” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_blurb title=”Maior controle” image=”https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/07\/Grater-Control_icon-min.png” alt=”scalable” image_icon_width=”150px” content_max_width=”100%” image_icon_width_tablet=”80px” image_icon_width_phone=”80px” image_icon_width_last_edited=”on|phone” module_class=”list-line” _builder_version=”4.17.6″ header_level=”h3″ header_font=”|900|||||||” header_text_align=”center” header_font_size=”1.5em” header_line_height=”1.5em” body_font=”||||||||” body_font_size=”16px” body_line_height=”1.4em” background_color=”#FFFFFF” module_alignment=”left” custom_margin=”|||” custom_padding=”30px|35px|20px|35px|false|true” custom_padding_last_edited=”off|desktop” animation=”off” header_font_size_phone=”18px” header_font_size_last_edited=”off|phone” body_font_size_phone=”14px” body_font_size_last_edited=”off|phone” border_radii=”|10px|10px|10px|10px” border_width_right_image=”10px” border_color_right_image=”#FFFFFF” image_max_width=”80px” icon_font_size_tablet=”” icon_font_size_phone=”32px” icon_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

        \n
      • Envie campanhas de chamadas de voz segmentadas por quantidade de registros e por intervalo de tempo.<\/li>\n
      • Controles para pausar, cancelar ou retomar as campanhas de voz.<\/li>\n
      • Aplique filtros baseados \u200b\u200bem listas de acesso e listas de bloqueio.<\/li>\n
      • Acesse informes de execu\u00e7\u00e3o de campanhas em tempo real.<\/li>\n
      • Envie senhas por meio de chamadas de texto em voz, com diferencia\u00e7\u00e3o entre letras mai\u00fasculas e min\u00fasculas.<\/li>\n<\/ul>\n

        [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.4″ _module_preset=”default” locked=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.17.6″ _module_preset=”default” max_width=”1165px” custom_padding=”80px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Casos de Uso<\/div>\n

        [\/et_pb_text][et_pb_text module_class=”product-section-title” _builder_version=”4.17.6″ _module_preset=”default” text_orientation=”center” global_colors_info=”{}”]<\/p>\n

        Take advantage of voice calling<\/h2>\n

        [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” make_equal=”on” module_class=”features-product-list” _builder_version=”4.17.6″ _module_preset=”default” max_width=”1165px” custom_padding=”||60px|||” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.17.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”item-line img-item-1″ _builder_version=”4.17.6″ _module_preset=”default” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

        Intera\u00e7\u00e3o com Seus Clientes<\/h3>\n

        Envie chamadas de voz gen\u00e9ricas ou personalizadas para compartilhar ofertas especiais e aumentar a fidelidade do cliente. Voc\u00ea tamb\u00e9m pode fazer liga\u00e7\u00f5es para realizar pesquisas r\u00e1pidas sobre seu servi\u00e7o.<\/p>\n

        [\/et_pb_text][et_pb_text module_class=”item-line img-item-2″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Gerenciamento de compromissos<\/h3>\n

        Envie chamadas de voz de texto para fala personalizadas que fornecem detalhes essenciais do compromisso, como data, hora e local do compromisso. Permitir que o destinat\u00e1rio confirme, cancele ou remarque a consulta atrav\u00e9s do IVR.<\/p>\n

        [\/et_pb_text][et_pb_text module_class=”img-item-3″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

        Preven\u00e7\u00e3o de fraudes<\/h3>\n

        Envie senhas de uso \u00fanico (OTP) e autentica\u00e7\u00e3o de dois fatores (2FA) em uma chamada de voz de texto para fala e repita a mensagem quantas vezes o destinat\u00e1rio precisar.<\/p>\n

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