{"id":456266,"date":"2022-12-23T15:49:33","date_gmt":"2022-12-23T15:49:33","guid":{"rendered":"https:\/\/heavenly-structure.flywheelsites.com\/5-casos-de-uso-de-correio-de-voz-automatizado-que-seus-clientes-vao-adorar\/"},"modified":"2025-10-23T16:10:59","modified_gmt":"2025-10-23T06:10:59","slug":"5-casos-de-uso-de-correio-de-voz-automatizado-que-seus-clientes-vao-adorar","status":"publish","type":"post","link":"https:\/\/www.sopranodesign.com\/pt-br\/5-casos-de-uso-de-correio-de-voz-automatizado-que-seus-clientes-vao-adorar\/","title":{"rendered":"5 casos de uso de correio de voz automatizado que seus clientes v\u00e3o adorar"},"content":{"rendered":"\r\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"536\" class=\"wp-image-451074\" src=\"https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging-1024x536.jpg\" alt=\"Casos de uso de correio de voz automatizado\" srcset=\"https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging-1024x536.jpg 1024w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging-300x157.jpg 300w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging-768x402.jpg 768w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging-1080x565.jpg 1080w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/Use-cases-for-voice-messaging.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Depois de ler este artigo, voc\u00ea pode se perguntar por que n\u00e3o come\u00e7ou a usar mensagens de voz automatizadas para interagir com seus clientes antes. E \u00e9 que os casos de uso n\u00e3o s\u00e3o apenas atraentes e eficazes, mas tamb\u00e9m implicam em pouco tempo de desenvolvimento para sua empresa.<\/p>\r\n\r\n\r\n\r\n<p>Nosso gerente de Field Marketing LATAM, Juan Pablo Salazar, j\u00e1 falou sobre o <a href=\"https:\/\/www.sopranodesign.com\/learn\/cpaas\/what-is-voice-broadcast-messaging-what-is-it-used-for\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.sopranodesign.com\/learn\/cpaas\/what-is-voice-broadcast-messaging-what-is-it-used-for\/\"><strong>que s\u00e3o as mensagens de transmiss\u00e3o de voz<\/strong><\/a>. Agora estamos aqui para explicar em que casos empresas de diferentes setores podem incluir essa tecnologia emhttps:\/\/www.sopranodesign.com\/learn\/cpaas\/what-is-voice-broadcast-messaging-what-is-it-used-for\/ sua estrat\u00e9gia de comunica\u00e7\u00e3o e marketing.<\/p>\r\n\r\n\r\n\r\n<p>Vamos direto ao ponto.<\/p>\r\n\r\n\r\n\r\n\r\n<div class=\"wp-block-image\">\r\n<figure class=\"aligncenter size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" class=\"wp-image-451007\" src=\"https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-1024x576.jpg\" alt=\"casos de uso de correio de voz automatizado\" srcset=\"https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-1024x576.jpg 1024w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-300x169.jpg 300w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-768x432.jpg 768w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-1080x608.jpg 1080w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging-800x450.jpg 800w, https:\/\/www.sopranodesign.com\/wp-content\/uploads\/2022\/05\/use-cases-for-automated-voice-messaging.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\r\n<\/div>\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\">5 casos de uso para comunica\u00e7\u00e3o de voz automatizada<\/h2>\r\n\r\n\r\n\r\n<p>Mike Gannon, um de nossos Gerentes de Marketing de Produto, explicou em seu artigo o <a href=\"https:\/\/www.sopranodesign.com\/learn\/how-automated-voice-messaging-systems-bring-value\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>valor dos sistemas de comunica\u00e7\u00e3o por voz.<\/strong><\/a> Ele disse que a maioria das pessoas n\u00e3o tem tempo nem paci\u00eancia para longas conversas com as empresas. E \u00e9 verdade.<\/p>\r\n\r\n\r\n\r\n<p>\u00c9 por isso que usar o canal de comunica\u00e7\u00e3o certo e no contexto certo \u00e9 a maneira mais eficiente de gerar engajamento e melhorar a experi\u00eancia do cliente.<\/p>\r\n\r\n\r\n\r\n<p><a href=\"https:\/\/www.sopranodesign.com\/pt-br\/mensagens-de-voz\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.sopranodesign.com\/voice-messaging\/\"><strong>As mensagens de voz s\u00e3o o caminho a segui<\/strong><\/a><strong><a href=\"https:\/\/www.sopranodesign.com\/pt-br\/mensagens-de-voz\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.sopranodesign.com\/voice-messaging\/\">r,<\/a><\/strong> pois fazem parte de um canal de comunica\u00e7\u00e3o f\u00e1cil de usar que, combinado com outros m\u00e9todos como SMS ou WhatsApp, pode melhorar a experi\u00eancia do cliente, fornecendo-lhe as informa\u00e7\u00f5es necess\u00e1rias.<\/p>\r\n\r\n\r\n\r\n<p>Conforme prometido anteriormente, neste artigo detalharemos os principais casos de uso do correio de voz que toda empresa precisa conhecer.<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span id=\"faq-1\"><\/span><strong>Voice appointment reminders: <\/strong>Businesses can send voice broadcast messaging with important information about customers&#8217; appointments.\u00a0<br \/><br \/>Your customers will love to have the possibility to confirm, cancel or reschedule their appointments in an easy and fast way. Also, they will really appreciate a voice message with the appointment date, time and location.\u00a0\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span id=\"faq-2\"><\/span><strong>Voice satisfaction surveys:<\/strong> Businesses can find out how their clients feel about them by sending out a short and attractive survey via voice call.\u00a0\u00a0<br \/><br \/>Businesses must know their clients&#8217; opinions because it&#8217;s the only way to improve their customer experience. Voice messaging is an excellent tool for sending surveys to customers who have recently bought a product or service.\u00a0<br \/><br \/>Some<a href=\"https:\/\/www.sopranodesign.com\/communications-platform-as-a-service-cpaas\/automated-voice-messaging\/\"><strong> v<\/strong><strong>oice messaging platforms<\/strong><\/a> allow customers to respond using their telephone keypad. In addition, thanks to Interactive Voice Response (IVR), the message could ask customers to, for example, &#8220;press 2 to move this conversation to SMS&#8221;, triggering an SMS conversation from that voice call.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span id=\"faq-3\"><\/span><strong>Voice one-time passwords<\/strong>: Voice otp it&#8217;s becoming one of the most widely used communication options to prevent fraud and increase security.\u00a0\u00a0<br \/><br \/>With voice opt, customers protect their information and businesses save headaches by not having their customer support team collapse with angry clients.\u00a0\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<pre class=\"wp-block-preformatted\"><a href=\"https:\/\/www.sopranodesign.com\/benefits-two-factor-authentication\/\"><strong>Baixe aqui nosso Whitepaper sobre as vantagens da autentica\u00e7\u00e3o de dois fatores<\/strong><\/a><\/pre>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span id=\"faq-4\"><\/span><strong>Voice payment reminders: <\/strong>Call your customers to let them know important information about payments, contracts, and more.<br \/><br \/>There are voice use cases that are more useful for some industries than others. In this case, a voice payment reminder is a great tool for financial institutions like banks to inform their customers about payment due dates or contract expiration days.\u00a0\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><span id=\"faq-5\"><\/span><strong>Voice for emergency plans: <\/strong>During a pressure situation, information must be precise and clear. Voice broadcasting can be a helpful tool to communicate an incident instantly and advise people what to do.\u00a0\u00a0<br \/><br \/>Every mobile communication channel has its own characteristics. Implementing voice broadcasting messaging in a business&#8217; emergency plan can be crucial to keeping calm between employees.\u00a0\u00a0<br \/><br \/>With <a href=\"https:\/\/www.sopranodesign.com\/pt-br\/chamadas-de-voz-em-massa-automatizadas-um-passo-a-frente-na-interacao-com-o-cliente\/\" target=\"_blank\" rel=\"noreferrer noopener\" data-type=\"URL\" data-id=\"https:\/\/www.sopranodesign.com\/automated-bulk-voice-calls-a-step-forward-in-customer-interaction\/\"><strong>automated bulk voice calls<\/strong><\/a>, businesses can quickly inform the situation and deliver a complete guide of the next steps.\u00a0\u00a0\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\">Quer saber mais sobre tudo o que voc\u00ea pode fazer com mensagens de voz automatizadas? Nossa equipe adoraria falar com voc\u00ea.<\/h3>\r\n\r\n\r\n\r\n\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 4995202,\n\t\t\t\t\t\t\t\t\tformId: \"cfd2d493-9232-4703-8ff6-10fc43dcaefb\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1777031689000-2983177871\",\n\t\t\t\t\t\t\t\t\tregion: \"\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1777031689000-2983177871\"><\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>Depois de ler este artigo, voc\u00ea pode se perguntar por que n\u00e3o come\u00e7ou a usar mensagens de voz automatizadas para interagir com seus<\/p>\n","protected":false},"author":48,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"none","_seopress_titles_title":"Automated voice messaging use cases your customers will love","_seopress_titles_desc":"Descubra cinco casos de utiliza\u00e7\u00e3o inovadores de correio de voz automatizado que os seus clientes v\u00e3o adorar. Otimize as comunica\u00e7\u00f5es da sua empresa a partir de hoje!","_seopress_robots_index":"","_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","inline_featured_image":false,"footnotes":""},"categories":[948],"tags":[2595],"class_list":["post-456266","post","type-post","status-publish","format-standard","hentry","category-blog-posts-pt-br","tag-correio-de-voz-automatizado"],"acf":[],"featured_image_src":null,"featured_image_src_square":null,"author_info":{"display_name":"Soprano Team","author_link":"https:\/\/www.sopranodesign.com\/pt-br\/author\/sopranoteam\/"},"_links":{"self":[{"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/posts\/456266","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/users\/48"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/comments?post=456266"}],"version-history":[{"count":0,"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/posts\/456266\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/media?parent=456266"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/categories?post=456266"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sopranodesign.com\/pt-br\/wp-json\/wp\/v2\/tags?post=456266"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}