Secure Mobile Messaging Solutions for Retail Operations

Leverage encrypted mobile messaging to streamline worker productivity, generate business and satisfy customers

Retail Mobile Messaging Solutions

Nearly 3,000 hours per year are lost at retail distribution centres to inefficient processes. The good news is that a majority of managers see large time and cost savings available in one major area: operations workflows.

By deploying a secure, integrated mobile messaging technology, you can change your workflows to save time and money, plus enable your teams to leverage encrypted mobile technology, allowing more secure communication with each other and inventory and distribution systems.

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How Soprano Can Help Marketers and Retail Businesses

  • UNLOCK NEW MARKETING OPPORTUNITIES

    Create opt-in SMS programs, mobile coupons, and discount offers with up to 98% open rates (e.g., VIP programs, new product announcements, and first-to-know event promotions).

  • MANAGE CAMPAIGNS

    Integrate MEMS’ powerful broadcast SMS campaign-management tools with your existing retail CRM systems and combine it with online-managed customer lists and databases to send real-time mobile product announcements, fuel dockets, promos, coupons and discounts.

  • MEASURE CUSTOMER SATISFACTION

    Gain information on how the retail experience is perceived by your customers with a real-time feedback channel. Prompt customers to text with customer satisfaction ratings and keywords.

  • AUTOMATE APPOINTMENT REMINDERS AND CONFIRMATIONS

    Send automated reminders and reduce cancellation rates by allowing customers to reschedule and confirm appointments right from their phones.

  • IMPROVE DEBT COLLECTION

    Notify customers of debt and payment options with a low cost system. Text customers when payments are coming due or overdue with options for payment.

  • EMPOWER YOUR RETAIL WORKERS

    Allow retail workers to use their mobile devices from anywhere to communicate back to central inventory and IT systems for reporting low inventory levels, logging slow-moving items, logging hours at the beginning and end of shifts, or to trigger broadcast alerts to the team for quick collaboration.

Learn More About Workflows & Security

 

“While an email might sit in a customer’s inbox all day, a text is read within minutes, making it a great channel for flash sales and same-day promotions.”

– VentureBeat

CHALLENGE: Efficiently Managing Inventory Receipts and Requests

SOLUTION: Rev up your inventory and distribution processes using workflow messages that require only the touch of a button to complete.

  • MANAGE INVENTORY

    Allow employees to report low inventory and request stock with simple, pre-populated forms.

  • GET INTEL FAST

    Automatically route information on shipments received at stores and distribution centers to IT systems and daily reports.

Manage Retail Receipts
Retail Security

CHALLENGE: Reducing the Impact of Hacking & Phishing Attempts

SOLUTION: Lower the risk of successful hacking and phishing attacks and meet current account security best practices with two-factor authentication for customer account logins.

  • MEET BEST PRACTICES

    Two-factor authentication (also known as multifactor authentication) requires an online account holder to present two separate passwords before being allowed to log in to their account.

  • LOWER RISK WITH VERIFICATION

    Deliver one-time passwords via SMS to mobile phones, providing a second form of identity verification.

  • USE SMART APIS FOR INTEGRATION

    Integrate Soprano solutions seamlessly with your existing online and ecommerce systems.

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Scheduling Shifts Quickly & Efficiently

SOLUTION: Send efficient, automated messages to potential shift workers and get quick responses – no more leaving voicemails.

  • ONE-TOUCH RESPONSES

    Use GAMMA workflow messages to offer one or more shifts to employees or seasonal workers that require only a single screen tap to choose and confirm.

  • AUTOMATED REMINDERS

    Send automated reminders before shifts to ensure workers remember them.

  • CUSTOMISED GROUPS

    Create unlimited groups of employees; organize them by subject, availability, or other criteria.

Shift Scheduling
Customer Loyalty Management

CHALLENGE: Using Mobile for Customer Loyalty Management

SOLUTION: Make life easy for your customers – and for you – with tools that capture feedback, allow customers to opt in and out of lists, and solicit additional information.

  • ENGAGE WITH INTERACTION

    Use quizzes and surveys to increase engagement and collect additional demographic information.

  • ENCOURAGE PROFILE SELF-MANAGEMENT

    Allow customers to opt in, opt out, and change their own contact information.

  • PROVIDE CUSTOMISED INFORMATION

    Send URLs to web pages with detailed or personalised information.

CHALLENGE: Managing High-Volume Mobile Marketing Campaigns

SOLUTION: SOPRANO MEMS mobile marketing software allows you to create opt-in , white-label SMS programs, mobile coupons, and discount offers with up to 98% open rates (e.g., VIP programs, new product announcements, and first-to-know event promotions).

  • AUTOMATE CAMPAIGNS

    Add sending scheduled text message, mobile, and email promotions to one or many lists to your marketing campaigns.

  • TRACK AND REPORT

    Use powerful reporting tools for marketing campaign management and tracking, resulting in improved campaign performance.

Mobile Marketing Campaigns

* Design custom SMS programs that go beyond conventional channels.

Learn How Marketers and Retailers are Using Soprano Products Today.

UNLOCK NEW USE CASES.

 

Powerful Retail Solutions

  • SCHEDULE SHIFTS QUICKLY & EFFICIENTLY

    Use smart text messaging to automate your staffing and shift fulfillment. Available candidates can respond with the push of a button, and get reminder emails or texts before their shifts begin.

  • AVOID DELAYS

    Let workers report their location, report low inventory levels or flag slow-moving items to central inventory and IT systems with SMS and MMS messages. Send dispatch alerts to drivers for re-routing and weather updates.

  • ENABLE SECURE TEAM COMMUNICATION

    Supervisors can use their mobile phones to trigger group or crisis alerts, and automatically escalate if workers don’t verify their safety or status.

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