Mobile Messaging Solutions for Education Institutions

Manage campus messaging and school community mobile communication with confidence.

Education Mobile Messaging Solutions

SOPRANO MEMS and SOPRANO GAMMA provide a collaborative two-way mobile experience for the entire school community, including teachers, students, parents, and staff, becoming an essential part of a campus-wide communications planning and broadcast notification system for both incident and routine communications.

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How Soprano Can Help Education Institutions

  • BROADCAST ALERTING

    Quickly and easily send cancellations, routine notifications, and urgent messages to students, parents, teachers, staff members, media, and your community.

  • ANTI-BULLYING HELPLINE

    Use a 100% anonymous system that allows students, parents or anyone else to send anonymous inbound texts to report bullying or other sensitive issues.

  • PARENT-TEACHER COMMUNICATION

    Get deeper and richer engagement from your entire school with two-way communications. Use them for newsletters and truancy notifications to parents, text alerts, organising school sporting events, parent-teacher communication about students, sending automatic reminders, and even in parent/student digital learning on mobile devices.

  • E-LEARNING & EVENTS

    Enable two-way student-teacher interaction after class ends. Create e-learning and m-learning quizzes, polls, and surveys that reach mobile devices, and remind students of upcoming tests or exams.

  • SCHOOL ADMINISTRATORS

    Send last-minute class schedule changes as well as daily management and communications with school staff. Organise sporting events, field trips, dances, and off-site events.

  • MANAGE AND MAINTAIN TEMPLATES, GROUPS, AND LISTS

    Create message templates and groups in advance, or import group lists and contacts from your existing IT systems.

Learn More About Workflows & Security

 

Learn How Schools are Using Soprano Products Today.

UNLOCK NEW USE CASES.

CHALLENGE: Securely Coordinating Your First Response Team

SOLUTION: Prevent false alarms, phone tag, leaving voicemails, and “Is this really an emergency?” with an encrypted mobile messaging app that’s faster and more secure than emails or voicemail.

  • SECURITY

    Give your first responders access to a messaging app that’s encrypted with AES-256 symmetric key encryption and PIN-protected.

  • CONFIRMATION

    Send a pre-set workflow message requesting team members’ presence or status that needs only a single tap to respond.

  • RAPID RESPONSE

    Emergency Response Team (ERT) members are significantly more likely to respond to a GAMMA alert within seconds than an email or voicemail.

  • CONSISTENT CONTACT

    Teams can easily stay in touch with crisis management, emergency services, and each other throughout an incident.

Education Communication
First Response Team

CHALLENGE: Creating a Culture of Communication

SOLUTION: Offer teachers, staff members, human resources, facilities, and coaches an easy, mobile, encrypted way to have sensitive discussions and share information.

  • ENCRYPTED MESSAGING

    Allow employees to communicate securely and reliably without revealing confidential information – no matter where they happen to be.

  • REAL-TIME ACKNOWLEDGEMENT

    At a glance, see whether the message was delivered via SMS or IP, whether it was read by the recipient, and even whether it was responded to or acknowledged.

  • INTERACTIVE MESSAGES

    Customize the button-based and menu-driven user interface for a variety of use cases such as submitting requests for supplies and IT help requests. Soprano GAMMA is API-integrated to enable broadcast interactive messages and sharing info to and from your systems.

Oracle IntegrationSAP IntegrationRSA SecurID

CHALLENGE: Quickly Offering Classes to Substitutes

SOLUTION: Send efficient, automated messages to substitute teachers and get quick responses – no more leaving voicemails.

  • ONE-TOUCH RESPONSES

    Use GAMMA workflow messages to offer one or more classes to substitutes that require only a single screen tap to choose and confirm.

  • AUTOMATED REMINDERS

    Send automated reminders before classes to ensure substitutes remember each class.

  • CUSTOMISED GROUPS

    Create unlimited groups of substitutes; organize them by subject, availability, or other criteria.

Substitute Teacher Messaging
Urgent School Communications

CHALLENGE: Efficiently and Securely Managing Urgent Communications

SOLUTION: Soprano’s advanced broadcast alerting system is a comprehensive crisis preparedness solution for schools. The system is configured in advance because each moment counts: Critical group lists are preconfigured and templates are pre-loaded so the system can automatically and intelligently route time-sensitive information to the right people.

  • COMMUNICATION

    Keep your crisis management team, assessment team, emergency operations center, public information team, medical services, and other stakeholders up to date throughout an emergency.

  • PREPARATION

    Create templates and group lists in advance: for example, your different templates and group lists for your students, teachers, first responder staff, and parents. Or, import group lists and contacts from existing school IT systems.

  • RAPID RESPONSE

    Quickly deploy pre-configured and time-sensitive information to the right people via their preferred mobile medium (SMS, email, or voice). Send broadcasts from any web-enabled device.

  • ADAPTABILITY

    Trigger alerts from any web browser, on or off school premises at any time of the day or night. Add customised content, combine group lists, and review requested delivery confirmations and real-time reporting. The system will track all responses, automatically escalate if no response is received based on duration rules you establish.

  • FOLLOWUP

    Provide ongoing communication after an event. Send ad hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded messages to appropriate recipients.

CHALLENGE: Enabling Parent-Teacher Communication

SOLUTION: Collaboration between teachers, parents, students, staff, and administrators is complex and challenging. Move your school beyond traditional methods with true, simple two-way communication with mobile phones, tablets, and laptops.

  • ONLINE PORTAL

    Access the messaging portal from anywhere. Easily establish custom user permissions and role-based account views (e.g., admin-level, teacher-level).

  • INTEGRATION

    Add two-way messaging and alerting capabilities to almost any existing school or IT systems using smart APIs.

  • KEYWORD-ENABLED

    Let users enter keywords like “Debate Club” or “MySchool Info” to get instant information.

  • MULTI-MODE

    Choose from SMS, MMS, email, or voice broadcast and add names and other information automatically for personalised delivery to each recipient’s medium of choice.

  • SMART ROUTING

    Easily capture and route replies from parents or students back to the sender or to appropriate inboxes.

  • SCHEDULING

    Schedule messages and reminders to be sent automatically one or more times during the day, week, or month.

Parent-Teacher Communication
Report Bullying

CHALLENGE: Allowing Students to Report Bullying

SOLUTION: Allow students, parents or anyone else to send anonymous inbound texts to report bullying in school, cyber-bullying, or other sensitive issues. A school administrator can then take immediate action without exposing the source or further jeopardising the students’ situation and reputation.

  • 100% ANONYMOUS

    Anonymity has been proven effective in encouraging reports of bullying and other crimes. TIM’s 100% anonymous helpline empowers students and helps to create a safer and inclusive learning environment for your school.

  • IMMEDIATELY ACTIONABLE

    Messages are routed straight to school officials and are immediately actionable.

  • AUTOMATIC CONFIRMATION

    A confirmation message is sent to sender to acknowledge the information was received, and assurance is given to the sender that all messages are anonymous.

  • REAL-TIME DIALOGUE

    Many students and parents are reluctant to raise issues such as bullying and other sensitive topics with school administration out of fear of worsening the problem or being ridiculed. Avoid this issue with a 100% anonymous, two-way dialogue (100% anonymous) can be optionally initiated to obtain further detail from the sender.

* Design custom SMS programs that go beyond conventional channels.

High-availability mobile messaging solutions for education.

Designed to make communication easy, reliable, and intelligent

 

Intelligent Design Powered by Soprano

  • CONTROL THE MOBILE EXPERIENCE

    Soprano’s award-winning mobile enterprise messaging systems are evolved to allow flexible control over just about every parameter involved in delivering a mobile messaging experience. Soprano’s mobile chat application enables a rich, multi-media messaging experience that can enable encrypted and compliant mobile innovation.

  • ACHIEVE INNOVATION AND SCALE

    Soprano solutions enable an integrated IP + SMS mobile messaging experience with rich, multi-media capabilities and powerful options for security and compliance. Soprano currently supports more than 25 of the Global Fortune 1000 companies, including numerous large global high-volume deployments.

  • LEVERAGE AN ENTERPRISE-GRADE ARCHITECTURE

    Soprano mobile messaging platforms can be integrated with your network IT services and are designed as a scalable, robust and secure mobile messaging gateway, hosted in a mission-critical environment. Today, more than 50-million messages are sent annually through the platform globally on Soprano’s proven intelligent, geo-redundant, and feature-rich software platform that has demonstrated the ability to handle volume spikes and maintain high availability with low message delivery latency.

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