Secure Mobile Messaging Solutions for Utilities & Energy

Encrypted mobile messaging to manage workflows, business continuity, and safety communications.

Utilities & Energy Messaging Solutions

Every company needs a business continuity plan, but the utilities and energy industry has a mission-critical stake in enabling their worker teams to function during an emergency. It’s vital to ensure that your crisis communications strategy reflects this unique position, and your incident response teams are using available secure mobile messaging technology to relay important information during any situation.

  • The economic impact of minor business continuity and IT security failure can cost an average of $1m, and can climb to $14M for a substantial disruption (IBM global study)
  • “Over half (58%) rate mobile technologies (smartphones, tablets) as absolutely vital for carrying out crisis communications plans.” (Continuity Insights survey)
  • “If you want to get ahead and truly enable your team to be able to handle a crisis situation in today’s digital world, then start thinking mobile.” (Melissa Agnes, Agnes + Day)

By deploying a secure, integrated mobile messaging technology, you can enable your teams to leverage encrypted mobile technology, allowing more secure communication with each other and with their crisis-management systems. Secure, automated mobile communication is a key pillar for modern mass notification, emergency preparedness, and reputation management strategies

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How Soprano Can Help Energy and Utility Companies

  • SECURE TEAM CRISIS MANAGEMENT & DISASTER RECOVERY

    Deploy a more secure, sophisticated 2-way broadcast alerting system with used widely for real-time incident management by combining encrypted IP messaging with the added reach of SMS and voice broadcast.

  • PUBLIC OUTAGE NOTIFICATIONS & SERVICE DISRUPTION UPDATES

    Send urgent incident alerts, announcements and awareness notifications for a wide array of situations, including outages, media relations alerts, closures and other areas of time-sensitive interest.

  • INCREASE REMOTE WORKER SAFETY

    Use a powerful optional “Are you ok?” worker safety solution that auto-escalates if workers don’t verify their safety/status or check in at regular intervals.

  • COLLECT CROWDSOURCED INFORMATION

    Capture early warning alerts from the public about service disruptions or hazards.

  • IMPROVE CUSTOMER SERVICE & BRAND LOYALTY

    Allow customers to use their mobile devices to take surveys, report service disruptions, or even update their own contact information and request a service or address change.

  • IMPROVE DEBT COLLECTION

    Notify customers of debt and payment options with a low-cost system. Text customers when payments are coming due or overdue with options for payment.

Learn More About Workflows & Security

 

“Mass communication in the midst of a crisis must be done in a targeted and timely manner to mitigate the impact and ultimately save lives.”

– Mass Notification, Denise C. Walker

CHALLENGE: Managing Incidents Securely

SOLUTION: Take advantage of a sophisticated broadcast alerting system and stress-tested crisis preparedness solution used widely for incident management and for automatically verifying the safety and productivity of remote teams.

  • COMMUNICATE MORE SECURELY AND IMMEDIATELY

    An encrypted IP messaging mobile app for Android and iOS combines seamlessly with SMS and voice broadcasts to enable comprehensive real-time broadcast alert notification and 2-way incident management in the field.

  • SEND ALERTS FROM ANYWHERE

    Trigger pre-set or ad-hoc group or crisis alerts directly from mobile devices.

  • MANAGE AND MAINTAIN TEMPLATES , GROUPS, AND LISTS

    Create message templates and groups in advance. (For example, you might create templates and group lists for permanent employees and contractors.) Or, import group lists and contacts from your existing IT systems.

Secure Incident Communications
Incident Information Management

CHALLENGE: Managing Public Information During an Incident

SOLUTION: Send public announcements and urgent incident notifications for a wide array of topics of interest, such as outages, closures, and other areas of time-sensitive interest to the community.

  • RESPOND RAPIDLY

    Quickly deploy pre-configured, time-sensitive information to the right people via their preferred mobile medium (SMS, email or voice), right from your mobile phone, tablet or any web-enabled device.

  • KEEP COMMUNICATING AFTER AN EVENT

    Send ad-hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded messages to appropriate recipients.

  • USE A SMART API FOR INTEGRATION

    Integrate Soprano solutions seamlessly with your existing IT and CRM systems.

Oracle IntegrationSAP IntegrationRSA SecurID

* Design custom SMS programs that go beyond conventional channels.

Providing Essential Features for Crisis Management.

ALLOWS YOUR MOBILE TEAM TO MANAGE INCIDENTS FROM THE FIELD.

 

Powerful Mobile Solutions

  • ENABLE SECURE TEAM COMMUNICATION

    SOPRANO GAMMA is an award-winning capability for worker teams that captures system alerts and allows the team to securely communicate with each other and the system to resolve the crisis and manage the incident.

  • ENABLE REMOTE LOGISTICS

    Connect SOPRANO MEMS to machines for use in remote machine (M2M) wake up telemetry and machine-generated messages to any mobile phone or email address.

  • ENABLE A SHIFT MANAGEMENT SOLUTION

    Use smart mobile messaging and SMS to automate your staffing and shift fulfillment. Available candidates can respond with the push of a button, and get reminder emails or texts before their shifts begin.

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