July 4th, 2023

A Complete Guide to Understanding Omnichannel Retail

Achieving success in the retail industry requires adapting to consumers’ ever-evolving expectations and behaviours. With the rapid ascent of online shopping, mobile devices,

9 Mins. reading time
June 27th, 2023

How to Reduce Customer Churn with Omnichannel Marketing

Customer disengagement and customer churn are usually two faces of the same problem – not fulfilling the customer’s expectations. The most common reasons

5 Mins. reading time
June 23rd, 2023

Omnichannel communication: How to offer consistent messaging across channels

If you’re interested in omnichannel communication, you’ve come to the right place. Before we dive in, I’d like to ask you two quick

6 Mins. reading time
June 20th, 2023

5 Benefits of Implementing An Omnichannel Customer Experience

Omnichannel communication is a multi-channel approach to marketing, selling and serving customers and it is fast becoming a must in today’s business world

4 Mins. reading time
June 13th, 2023

Empowering the Digital Customer Journey with a Communication Technology Platform

As technology has become more diverse and complex, so too have digital customer journeys. Brands now interact with customers, and customers with brands,

5 Mins. reading time
June 8th, 2023

Soprano enables Brits to chat to their council via Amazon…

Sydney 8 June, 2023 – Soprano Design, a global leader in enterprise communications that unleashes the power of communication for large corporations and

3 Mins. reading time