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Omnichannel Messaging platform

Reach and engage all segments of your audience with a complete omnichannel platform.

Messaging Tools in Our Omnichannel Platform

The worldwide digital transformation has broadened the way people interact by giving them more communication channels and more power to choose the ones they prefer in a given moment. Expectations have also changed. From consumers and citizens to patients and employees, your audience expects to be able to determine their preferred method of communication. To effectively engage with your audience, you need the flexibility to be where they are in the moment.

Ease of connection is just part of the equation, though. That’s because communication isn’t a one-and-done kind of thing. It’s an ongoing conversation. And that’s where continuity comes in. When you provide communication channels that enable you to seamlessly engage with your users, you keep the conversation moving forward.

Effective communication is a cornerstone of strong, trust-based relationships.

Our omnichannel messaging platform combines a consistent customer experience across channels and the flexibility to interact with customers effectively. We help you get the right information to the right person in the right format at the right time for the best business outcome.

It’s it about time to digitally transform your communications?

Omnichannel Platform
omnichannel solutions

Omnichannel Solutions for Mobile Engagement

A one-size-fits-all communication model no longer meets the needs and expectations of customers and employees. Today, people expect to be contacted on their preferred device and channel. To keep up with the growing demand, organisations need to digitally transform their communication strategies. And they need the right communication platform to manage it all.

Effective communication is a two-way street. It should be flexible, instantly accessible, and seamless for end users regardless of who or where they happen to be.

Soprano provides enterprise-grade messaging applications that span all industries. Our messaging platform opens the door to more meaningful interactions that unlock user delight and engagement, driving business growth, education, and greater productivity in the midst of any business-critical situation for organisations around the world.

Companies with extremely strong omnichannel customer engagement have been found to retain on average 89% of their customers, compared to only 33% for companies with weak omnichannel customer engagement. Soprano’s omnichannel platform allows businesses across the globe to reach their customers on a variety of digital channels, all from a single integrated location.

The Soprano omnichannel platform enables organisations to

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Benefits
  • No need for expensive additional hardware
  • Self-service API administration
  • Customisable preferences
  • Configurable API attributes
  • Access control & security
  • Near real-time monitoring
  • Archival of all messaging activity
  • Auditing & custom reports
  • Reachi users in real time on any device, in any location
  • Provide clear and consistent information
  • Gain insight into the full 360-degree customer journey
Use Cases
  • Mass text messaging
  • Flexible SMS API
  • International SMS
  • Automated Inbound Messaging
  • Two Factor Authentication
  • Incident Management
  • SMS Notifications and Alerts
  • Reminders & Confirmations
  • Convert Email to SMS
  • Low-cost Automated Reminders
  • Real Time Communication

Mobile Omnichannel Messaging Options

No single communication channel can meet the diverse needs and preferences of an audience. Today, organizations need flexible communication options to effectively reach and meaningfully engage with audiences who prefer different channels or even a mix of channels.

Our unified omnichannel platform provides a rich variety of options to ensure you have the right channel at your fingertips when you need to get your message out.

We can help you create a consistent mobile communications journey that delights users, while building trust and long-term customer loyalty. Set your organisation use cases up for success now and in the future with Soprano omnichannel messaging.

Soprano’s omnichannel messaging platform can be integrated as a core element of a digital transformation technology stack and can help relay critical information to the right individuals or systems.

mobile omnichannel messaging
CPaaS Omnichannel platform

Our platform includes:

SMS

Communicate directly and effectively with popular SMS text messaging. Paired with our CPaaS solution, organizations can boost open rates and engagement.The Soprano SMS API integration is quick and painless—easily build and integrate SMS APIs and applications faster using our unified SMS messaging platform.

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IP Messaging

Consolidate your team’s mobile messaging and workflows into a single app. Purpose-built for business productivity, our encrypted two-way IP messaging enables custom embedded mobile applications that allow you to extend new mobile use cases into your mission-critical systems.

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Voice

Go beyond the traditional channels and enable voice broadcast messaging using audio files and personalised text-to-speech messages that enable you to reach, engage, and interact with users on either mobile or landline phones.

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WhatsApp

Create powerful new brand experiences for your customers through Soprano WhatsApp Business Messaging. Enable more meaningful interactions with your customers by introducing your brand in their preferred mobile channel. Offer WhatsApp as a new mobile channel wherever you already offer email, SMS, voice, and other channels for engagement.

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RCS

Deliver feature-rich, personalised, and interactive experiences. Rich communication services, or RCS, can help you create impactful, intuitive, and engaging interactions and campaigns, as well as track open and read rates. Fast-tracking to become the new standard in communications, RCS transforms text messaging into a service that fits the demands and expectations of today’s users.

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Email

Send messages with attractive HTML email to your customers or employees from one omnichannel platform that can be easily integrated with your email managers to convert email messages into SMS.

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Get started with Soprano Connect Omnichannel Platform

Omnichannel Solutions for Enterprises of All Sizes

Digital technology has great potential and power to improve business processes and create greater value for users. As organisations implement digital transformation initiatives to automate workflows and processes, they’re discovering that each point of automation introduces a valuable opportunity to communicate information through meaningful engagement.

For more than 25 years, we’ve guided organisations through their digital transformation journey. From large enterprises to small businesses, organisations of all sizes rely on Soprano to run some of the most complex omnichannel use cases in the world. Our combinations of APIs are easily implemented and scalable to fit any project.

In day-to-day life, people don’t use just one communication channel, and when they switch channels, they don’t want to feel a disconnect or have to repeat themselves over and over. Our omnichannel platform helps organizations understand the channels their audience engages in and forms a single strategy that enables them to interact meaningfully. An omnichannel platform automates workflows and processes to provide a streamlined experience at every touchpoint.

Learn how an omnichannel platform cultivates loyalty and a better user experience

omnichannel solutions for enterprise of all sizes
trusted relatioships with omnichannel messaging

Form Meaningful and Trusted Relationships with Omnichannel Messaging

More than 4,500 organizations across every industry including government, healthcare, finance, education, retail, manufacturing, and logistics rely on Soprano to help accelerate their digital transformation and omnichannel communication.

Forbes 2000 and Fortune 500 customers choose Soprano for our scalable, carrier-grade software to handle extreme volume spikes, as well as to maintain low message delivery latency and high platform availability.

Our platform, powered by award-winning engineering and innovation, supports a wide range of communication use cases. Organizations depend on our platform to get their messages out when it matters most. They also look to us to help them make each of those engagements more meaningful. We don’t take this trust lightly.

Omnichannel messaging gives you the flexibility to connect with your audience when and how they want, enabling you to cut through the noise and make sure users hear your message loud and clear.

Effective, timely connections build trust and strengthen relationships. Effective digital communication has the power to improve customer relationships, increase employee productivity, reduce business costs, and drive revenue gains.

Learn how to build more meaningful connections with your users

How Does Omnichannel Platform Compare to Multichannel Platforms?

Today there are many digital communication channels to choose from. Knowing which one is the right format at the right time for the best business outcome can be tricky.

Our Communications Platform as a Service (CPaaS) solution enables you to integrate real-time communication channels into your existing web and mobile applications. With CPaaS, you have the flexibility to reach users on their preferred channels at a time that’s most convenient for them.

Our CPaaS solution includes:

  • IP Messaging: Mobile workflow messaging consolidates your team’s mobile messaging and workflows into a single app.
  • SMS: From any web browser or mobile device, engage a large list or group of recipients using broadcast two-way SMS messages.
  • Email: The email A2P messaging channel enables you to improve the interactions of your company with customers and employees at scale.
  • RCS Messaging: RCS offers the best aspects of SMS with a range of rich media tools to improve engagement and interaction.
  • WhatsApp Business API: Achieve scale into your WhatsApp community with configurable templates for bulk messaging, two-way decision-tree tools for scripted conversations, and easy management of lists and consent.
  • Voice: From any web browser, send high-volume voice call campaigns to a large volume of recipients on any type of phone number. It works alongside and integrates seamlessly with the communication systems you have in place today.

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consistent customer experience

Why a Consistent Customer Experience Is Key to Business Success

While investing in multichannel tools to connect with audiences gives organizations different communication methods, a multichannel approach also increases the burden and expense of managing multiple platforms. And more important, what are the impacts of a multichannel approach on the customer experience?

It shouldn’t come as a surprise that users find it frustrating to repeat themselves over and over across multiple channels. Research shows that 87% of consumers think brands should put greater effort and investment into providing a seamless customer experience throughout the customer journey. That’s why organizations that that prioritize and deliver a seamless, personalised customer experience throughout every channel of engagement are better equipped to avoid unnecessary customer frustration and brand abandonment.

A good omnichannel experience boils down to consistency. Today’s customer journey spreads across channels and devices. Using an omnichannel approach enables organizations to deliver an integrated customer experience seamlessly at any point in that journey. Providing a consistent, controlled messaging experience across channels increases trust and customer loyalty.

Consistency ensures that users can expect and enjoy the same standard of experience regardless of the device, platform, or communication channel—even if they switch channels mid-conversation. Interactions conducted using the most popular communication channels, such as email, SMS, social media, voice, and IP, are all stored and managed in one place, meaning you can easily create seamless, personalised experiences from a single platform.

Learn more about creating a consistent omnichannel customer experience

Discover the benefits of the Omnichannel messaging into your business

Why Soprano Connect?

Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.

We send over 9 billion mission critical messages per year, from over 4.5 million active users. Our customers include over 150 Global Fortune 2000 companies. Soprano products are used actively by global top-100 companies, leading financial institutions, and large government agencies in four major world regions. Soprano’s award-winning engineering and innovation has resulted in a powerful cloud-based enterprise platform that powerfully integrates IP, SMS, MMS, voice, and location into a seamless secure business mobile messaging experience.

Soprano are heavily focused on providing a solution which gives you high engagement rates and results. We have a team of experts based worldwide ready to help you with your business requirements.

cpaas why soprano
Soprano Connect Customers

Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano leads transformation initiatives by providing digital solutions that span all industries, leveraging our true enterprise-grade messaging applications to deliver improved customer and employee engagement and drive growth and productivity for organizations.