Solutions

Finance Solution For Secure & Compliant Mobile Messaging

Engage and reach securely and productively

The Challenges for Financial Institutions

Rapidly changing behavior of the banking customer is making financial oranisations to offer and improve their services on different digital channels, to keep pace with their  competitors.  Did you know that financial firms without digital transformation strategy risk 60% profit drop? Some of the most common challenges financial institutions might face:

  • Customer service issues
  • Fraudulent account activities
  • Unauthorized fees or overdraft charges
  • Security & compliance related problems
  • Increase operational costs
  • Managing business continuity

The Solution: Transforming Finance with Trusted Mobile Interactions 

Soprano’s trusted omni channel messaging platform enables you to create more efficient and faster communication throughout your finance ecosystem. The platform is built for scale, speed, and deliverability along with geo-redundancy to handle volume spikes and maintain high platform availability. With the capabilities of real-time 2-way mobile interactions, it offers a truly seamless, personalized, superior customer experience across all digital channels – Voice,  SMS,  Email,  Interactive IP messaging. 

Our unified SMS communication platform  integrates easily with any banking IT system and empowers financial organisations to automate customer service related processes on a variety of communication channels faster, while delivering an excellent experience. With API integrated digital mobile interactions, many financial companies around the world are improving their overall performance, both in productivity and revenue. Embrace Soprano’s trusted enterprise mobile solution for:

Communication Orchestration

Communication Integration

Policy, Governance & Control

Security

Workflow Automation

Incident Management

Consolidation

Analytics and Reporting

Integrate into Secure Digital Messaging Platform.

Prevent SPAM and Fraud. 

Improve customer Satisfaction and reduce costs

Challenges Solved

Our four most popular challenge solutions are listed below.

Incident Management

Improve business continuity planning by deploying 2-way mobile messaging with faster internal response curing a critical incident

Account 
Management

Improve account services by sending automatic payment due SMS reminders and late payment alerts

Security Breaches

Prevent identity theft and fraud with One-Time-Password (OTP). Eliminate the need for physical hardware security tokens with 2nd-factor authentication via mobile communication

Customer Marketing

Improve customer journey with A2P integration within your existing IT system and enable your team to communicate with their customers on mobile

Featured Financial Use Cases

Trusted Mobile Interactions

Incident Management

Prepare for critical incidents with rapid internal communications using 2-way messaging as part of your business continuity plan.  Trigger alerts from any web-enabled device.

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  • RAPID RESPONSE

    Trigger alerts from any web-enabled device, in or out of the office, at any time of the day or night and deploy time-sensitive information to the right people from wherever you are.

  • COMMUNICATE RICHLY & SECURELY

    Share information quickly and securely during an incident with pre-set contact groups, updating key stakeholders about the situation and measures being taken.

  • ARCHIVE & AUDIT MOBILE CONVERSATIONS

    Message logs and conversations are searchable and downloadable and our online portal provides detailed and configurable reports to fully audit mobile conversations.

B2C Messaging

Provide SMS account management and loyalty programs and use our enterprise mobile messaging solutions to automate how you send account notifications and run high volume campaigns.

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  • SMS 2-FACTOR AUTHENTICATION

    Provide unique mobile security tokens to validate account holder identities with temporary one-time passwords.

  • SMS FOR FINANCE MARKETING

    Create a direct and personal relationship with account holders by integrating SMS within your existing CRM systems and enable your teams to send targeted messages to their customers.

  • BANK ACCOUNT ALERTS VIA SMS

    Send RSA 2048-bit encrypted mobile alerts notifying stakeholders and account holders of important account activity, transactions and payment reminders.

Finance System Integrated Messaging

Take advantage of comprehensive integration solutions for existing administration, CRM and alerting IT systems.  Improve the customer relationship with an integrated messaging and delight your customers.

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  • USE A SMART API FOR INTEGRATION

    Integrate our mobile solutions seamlessly into your existing IT and CRM systems. Enhance your existing processes and easily build mobile messaging into your workflows.

  • ONE TIME PASSWORDS

    Generate and send unique security tokens via SMS, to provide One-Time-Passwords as a second layer of authentication.

  • INTEGRATE WITH EXISTING SECURITY SYSTEMS

    Our mobile enterprise messaging systems are compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems that can be used when RSA hardware tokens aren’t feasible or desired.

Financial Organisations Capitalizing

On Trusted Mobile Interactions

Related Content

Case Study

A leading independent provider of wealth management services with 14 branch locations worldwide, uses Soprano’s incident management solution to minimise risks associated with having to deal with downtime due to IT outages and keep businesses running smoothly.

Blog Post

The world of finance is undergoing a digital transformation. From how we collaborate to how we engage customers, radical leaps in technology has revolutionised how we interact and communicate with one another.

Rapidalert

Our business continuity app, Soprano RapidAlert is an advanced incident management solution that enables users to be prepared to send the right message to the right people at the right time quickly and efficiently.

Automate with Programmable APIs

SMS API integration to power your business processes.

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PROTECT CONFIDENTIAL INFORMATION

Use HTTPS for API connections to provide secure logins via 2-factor authentication, FTPS for transferring lists and IP messaging for encrypted 2 way communications.

2-WAY MULTI-CHANNEL MESSAGING

Access a comprehensive 2-way communications platform through a single user interface for inbound and outbound secure mobile messaging.

INCIDENT NOTIFICATION

Prepare for incidents by creating templates, group lists, and workflow messages – or import lists and contacts from existing systems to send emergency alerts. 

ACCOUNT SERVICES

Reduce the number of customer support calls with SMS account management to automate how you send automatic payment reminders and announcements, and provide secure account access with 2-step verification. 

SMART INTEGRATION

Integrate secure and encrypted mobile messaging features with existing IT systems using REST, SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

ONLINE ADMINISTRATION

Access powerful real-time and scheduled reports, filtered across the entire organisation, by contact group or by individual user.

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