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Financial messaging services

Engage and reach securely and productively

communication in banking sector

The importance of communication in the banking sector

Rapidly changing behavior of the banking customer is making financial organizations offer and improve their services on different digital channels, to keep pace with their competitors. 

Financial messaging services are necessary to improve the current digital transformation strategy and face the demands of the post-pandemic customer.

Did you know that financial firms without digital transformation strategy risk 60% profit drop?

Some of the most common challenges financial institutions might face:

  • Customer service issues
  • Fraudulent account activities
  • Unauthorized fees or overdraft charges
  • Security & compliance related problems
  • Increasing operational costs
  • Managing business continuity

Business and banking communication with Trusted Mobile Interactions 

Soprano’s trusted omnichannel messaging platform enables you to create more efficient and faster communication throughout your financial ecosystem.

The platform is built for scale, speed, and deliverability along with geo-redundancy to handle volume spikes and maintain high platform availability.

With the capabilities of real-time 2-way mobile interactions, it offers a truly seamless, personalized, superior customer experience across all digital channels – Voice,  SMS,  Email, RCS, WhatsApp, Interactive IP messaging. 

business communication for digital financial services

Our unified SMS communication platform integrates easily with any banking IT system and empowers financial organisations to automate customer service related processes on a variety of communication channels faster, while delivering an excellent experience.

With API integrated digital mobile interactions, many financial companies around the world are improving their overall performance, both in productivity and revenue. 

business and banking communication
Finance Communication Orechestration

Communication Orchestration

Finance Communication Integration

Communication Integration

Finance mobile policy

Policy, Governance & Control

Finance Mobile Security

Security

Finance Workflow Automation

Workflow Automation

Finance Incident Management

Incident Management

Mobile technology consolidation

Consolidation

Finance Mobile Analytics

Analytics and Reporting

Integrate into Secure Digital Messaging Platform.

SMS mobile banking

Integrate SMS Mobile Baking into your company’s IT systems

Enhance your existing online systems by integrating Soprano Connect to send customers One Time-Passwords, 2-way messages, and broadcast alerts.

The financial messaging services complements leading IT administration systems, CRM systems, and various industry alerting and facility IT systems, which is why it is widely used by financial institutions.

Leverage Soprano Connect’s advanced API capabilities and major APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

Solutions for Financial Messaging Services

Our four most popular challenge solutions are listed below.

3.2 Icon Challenges Solved

Incident Management

Improve business continuity planning by deploying 2-way mobile messaging with faster internal response during a critical incident

3.2 Icon Challenges Solved

Account Management

Improve account services by sending automatic payment due SMS reminders and late payment alerts

3.2 Icon Challenges Solved

Banking secure communication with OTP

Prevent identity theft and fraud with One-Time-Password (OTP). Eliminate the need for physical hardware security tokens with two-factor authentication via mobile communication

3.2 Icon Challenges Solved

Customer Marketing

Improve customer journey with A2P integration and two way texting service within your existing IT system and enable your team to communicate with their customers on mobile.

Featured Financial Messaging Use Cases

Trusted Mobile Interactions

Finance Incident Mangement

Incident Management

Prepare for critical incidents with rapid internal communications using 2-way messaging as part of your business continuity plan.  Trigger alerts from any web-enabled device.

More Info
  • RAPID RESPONSE

    Trigger alerts from any web-enabled device, in or out of the office, at any time of the day or night and deploy time-sensitive information to the right people from wherever you are.

  • COMMUNICATE RICHLY & SECURELY

    Share information quickly and securely during an incident with pre-set contact groups, updating key stakeholders about the situation and measures being taken.

  • ARCHIVE & AUDIT MOBILE CONVERSATIONS

    Message logs and conversations are searchable and downloadable and our online portal provides detailed and configurable reports to fully audit mobile conversations.

Finance B2C Messaging

B2C Messaging

Provide SMS account management and loyalty programs and use our enterprise mobile messaging solutions to automate how you send account notifications and run high volume campaigns.

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  • SMS 2-FACTOR AUTHENTICATION

    Provide unique mobile security tokens to validate account holder identities with temporary one-time passwords.

  • SMS FOR FINANCE MARKETING

    Do a banking and financial transformation with a better customer centric approach. Create a direct and personal relationship with account holders by integrating SMS within your existing CRM systems and enable your teams to send targeted messages to their customers.

  • BANK ACCOUNT ALERTS VIA SMS

    Send RSA 2048-bit encrypted mobile alerts notifying stakeholders and account holders of important account activity, transactions and payment reminders.

Finance Systems Integrated Messaging

Finance System Integrated Messaging

Take advantage of comprehensive integration solutions for existing administration, CRM and alerting IT systems. Improve the customer relationship with an integrated messaging and delight your customers.

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  • USE A SMART API FOR INTEGRATION

    Integrate our mobile solutions seamlessly into your existing IT and CRM systems. Enhance your existing processes and easily build mobile messaging into your workflows.

  • ONE TIME PASSWORDS

    Generate and send unique security tokens via SMS, to provide One-Time-Passwords as a second layer of authentication.

  • INTEGRATE WITH EXISTING SECURITY SYSTEMS

    Our mobile enterprise messaging systems are compatible with RSA SecureID, F5, Citrix, IBM and other 3rd-party OTP systems that can be used when RSA hardware tokens aren’t feasible or desired.

Embrace digital transformation in financial services

Related Content

Icon Case Study

Case Study

A leading independent provider of wealth management services with 14 branch locations worldwide, uses Soprano’s incident management solution to minimise risks associated with having to deal with downtime due to IT outages and keep businesses running smoothly.

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Digital transformation in financial services

The world of finance is undergoing a digital transformation. From how we collaborate to how we engage customers, radical leaps in technology has revolutionised how we interact and communicate with one another.

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Incident management solution for finance

Our business continuity app, Soprano RapidAlert is an advanced incident management solution that enables users to be prepared to send the right message to the right people at the right time quickly and efficiently.

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Featured Use Cases for Financial

Financial institutions can win over and delight customers by embracing digital transformation. Learn about the benefits from improved multi-channel communication in banking.

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The age of the customer in financial services

Watch this on-demand webinar for insights into CX challenges and mobile connectedness in the finance space. Hear from leading financial services industry experts.

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10 Reasons about the importance of communication in banking sector

Discover ten ways finance companies are evolving digitally to keep up with customer expectations in our latest infographic.

Communication in banking sector with Programmable APIs

Finance secure information

PROTECT CONFIDENTIAL INFORMATION

Use HTTPS for API connections to provide secure logins via 2-factor authentication,OTP, FTPS for transferring lists and IP messaging for encrypted 2 way communications.

2 way multi-factor authentication

2-WAY MULTI-CHANNEL MESSAGING

Access a comprehensive 2-way communications platform through a single user interface for inbound and outbound secure mobile messaging.

Finance Incident Notification

INCIDENT NOTIFICATION

Prepare for incidents by creating templates, group lists, and workflow messages – or import lists and contacts from existing systems to send emergency alerts. 

Finance Account Services

ACCOUNT SERVICES

Reduce the number of customer support calls with SMS account management to automate how you send automatic payment reminders and announcements, and provide secure account access with 2-step verification. 

Finance Smart Integrations

SMART INTEGRATION

Integrate secure and encrypted mobile messaging features with existing IT systems. Reduce time to benefit with a SaaS model and lower your on-site hardware costs.  

Finance Online Administration

ONLINE ADMINISTRATION

Access powerful real-time and scheduled reports, filtered across the entire organisation, by contact group or by individual user.