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Whispir Takeover Bid
On 6 November 2023, Soprano Design (Technology) Australia Pty Ltd (Soprano DTA) (a wholly owned subsidiary of Soprano Design Pty Ltd) announced its
Soprano Welcomes Mark Brayan as New CEO
Sydney 14 September 2023 – Soprano Design, a global leader in enterprise communications, is thrilled to announce the appointment of Mark Brayan as
The Future of Customer Experience: From Personalisation to Omnichannel Conversations
In an era characterised by rapid digital transformation, customers are seeking meaningful engagements through a diverse range of digital channels. As businesses strive
How Omnichannel is Transforming the Banking Customer Experience
As customers seek seamless and personalised experiences, banks are turning to omnichannel communication strategies to transform the banking customer experience. This article explores
An In-Depth Comparison of Multichannel vs Omnichannel Strategies
Businesses across industries are faced with the critical decision of choosing the most effective strategy to engage and retain customers. Two prominent approaches,
The Rise of Omnichannel Ecommerce: How it’s Shaping the Retail…
In the dynamic retail industry, where consumer preferences are ever-evolving, businesses must adapt swiftly to stay ahead of the game. One such transformative