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How finance organisations are adapting to the demands of the post-pandemic customer

How Finance Organisations Are Adapting To The Demands Of The Post Pandemic Customer

Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As a result, finance organisations have had to race to adapt to this rapidly changing consumer behaviour.

In this post, we will look at how the expectations of the financial consumer have evolved as a result of the global COVID-19 pandemic,