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April 02, 2021 Blog Posts

How the COVID19 pandemic has altered the way of omni-channel customer engagement

sm template 03 quote postcover 1200x628px min Learn why its important to avoid customer frustration

Research by CMO Council shows us that 73% of customers are getting frustrated when their core needs are not being met, and they cannot escalate to a traditional channel. If their needs are not met, consumers are often considering to move on and spend their money elsewhere.

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  • How the COVID19 pandemic has altered the way of omni-channel customer engagement
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