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CPaaS Powering Communication CX

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Soprano as a Thought Leader

Soprano CPaaS is a complete solution for designing engaging customer and employee communication experiences in a mobile context. Soprano works with some of the world’s largest enterprise and government customers and remains at the forefront of how they are using enterprise communications to power their business.

Soprano is an authority in the messaging automation industry, credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

We frequently publish resources like whitepapers, playbooks and learn articles that help large enterprises and governments integrate personalised, integrated and always-on experiences across multiple channels.

Learn More About Communication CX

Soprano has a 25+ year track record of helping customers learn how to integrate and automate their mobile communications into every area of their business to design elegant customer experiences.

The available mobile channels have exploded in recent years and now span voice messaging, WhatsApp, RCS, email, SMS, and many more are emerging. Enterprise and government organisations must be aware of how to make the most of these channels, because mobile users increasingly expect meaningful and important two-way communication that is provided in the right format, at the right time and with the right information and detail.

Soprano’s Learn Portal offers beginner, intermediate and advanced articles about using communications to design customer experiences and operations with mobile messaging front and center.


The Tools You Need to Design Rich Communication Experiences

Mobile Channel Orchestration

Sophisticated Integration & Automation APIs

Compliance, Policy & Governance Controls

Security Controls

Workflow Automation powered by AI

Incident Management Applications

High-Volume Platform for B2C and G2C Communication

Analytics & Reporting

Secure communication platform for large enterprise and government

Differentiated Control for Designing Meaningful Communication Experiences

Soprano Connect is ISO 27001:2013 certified and is one of the world’s most powerful administration platforms for designing communication automation for large enterprise and government.

Elite Partner for Large Enterprise & Government

Mobile communication is becoming increasingly complex and interactive. Your customers and employees will appreciate the ability to engage with your brand in the channel they prefer to use.

Whether it’s traditional technology such as SMS, Voice, and email, or newer and more interactive IP-based social texting channels such as WhatsApp Business, Viber, RCS Chat for Google Android Messages, Soprano works with them all. 

Forbes member

“Soprano works with more than 150 Forbes Global 2000 companies.”