Secure Automated Messaging Platform, Built for Enterprise.
Deliver richer, smarter and more trusted digital engagement across any channel, with Soprano.
Trusted by 4500+ enterprise and government organisations
Reach Your Customers On Every Channel
Whatever the interaction, whatever the channel – do it all with Soprano’s cloud-based communication platform.
Conversational AI
Automate customer interactions with AI-powered messaging that replicates humanlike responses.
CAI Solutions
SMS
Send high volumes of messages to your customers instantly and at enterprise scale.
SMS Solutions
RCS
Deliver branded, interactive messages that create richer, communication experiences.
RCS Solutions
WhatsApp for Business
Reach customers instantly with verified, two-way WhatsApp Business messaging.
WhatsApp Solutions
Automated Voice
Automate inbound and outbound phone conversations by providing always-on voice support.
Voice Solutions
Land in your customers’ inboxes every time with reliable, high-volume email deliverability.
Email Solutions
Authentication
Provide fast and frictionless authentication experiences to ensure secure user access.
Authentication Solutions
Communication APIs
Connect your systems to every channel with Soprano’s secure, low-code APIs.
API Solutions
Viber for Business
Engage your customers with feature-rich, conversational messaging on Viber.
Viber SolutionsMission-Critical Messaging Solutions For Every Sector
Reduce Patient No-Shows and 'Did Not Attends'
Automated patient reminders that reduce costly appointment no-shows and save valuable staffing resources.
Healthcare SolutionsPrevent Staffing Gaps and Scheduling Conflicts
Instant shift updates that improve staff attendance and minimise patient wait times.
Healthcare SolutionsImprove Patient Outcomes and Reduce Avoidable Readmissions
Medication reminders that improve adherence, avoid unnecessary appointments and promote better patient outcomes.
Healthcare SolutionsEnsure Public Safety and Protect Community Trust
Alerts and emergency warnings that keep communities safe and ensure timely responses during emergencies.
Government SolutionsIncrease On-Time Payments and Reduce Manual Follow Up
Automated reminders that reduce late payments and remove friction for citizens when paying bills, fines or permits.
Government SolutionsKeep Communities Safe and Prepared During Emergencies
Proactive alerts that prepare communities for extreme weather events and enable faster, coordinated emergency responses.
Government SolutionsProvide Secure and Frictionless Authentication Experiences
Secure codes, passkeys, and biometric authentication that protect accounts with frictionless access.
Finance SolutionsInstantly Notify Customers of Fraudulent Account Activity
Real-time alerts that flag unusual account activity, protecting customers and enabling immediate action.
Finance SolutionsKeep Customers Informed of Account Activity in Real Time
Account activity notifications that improve transparency and reduce avoidable customer enquiries.
Finance SolutionsReduce Missed Deliveries and Customer Frustration
Shipping updates that reduce missed deliveries, improve customer satisfaction and lower support enquiries.
Transport & Logistics SolutionsEnsure Drivers Stay Informed and Deliveries On Time
Real-time route updates that advise drivers of heavy traffic and road closures to ensure deliveries make it on time.
Transport & Logistics SolutionsMinimise Unexpected Disruptions and Service Downtime
Emergency communciations that enable teams to act quickly and maintain service continuity.
Transport & Logistics SolutionsKeep Customers Reassured During Service Interruptions
Instant outage alerts that keep customers informed and reduce inbound calls during disruptions.
Utilities SolutionsImprove Your CX and Encourage More On-Time Payments
Automated payment reminders that make billing simpler for customers and finance teams.
Utilities SolutionsEnable Customers to Self-Serve for Faster Issue Resolution
Conversational customer support that resolves routine enquiries quickly and reduces pressure on service teams.
Utilities SolutionsBoost Enrollment Rates and Reduce Admin Burden
Reminders and notificiations that notify prospective students of key enrollement dates and registration deadlines.
Education SolutionsIncrease Student Engagement and Reduce Missed Deadlines
Proactive updates pre and post-event that keep students prepared, informed, and attending on time.
Education SolutionsImprove Attendance Rates and Student Success Outcomes
Automated follow-ups that reduce missed classes, improve attendance and promote better student success.
Education SolutionsIncrease Traffic, Sales and Customer Lifetime Value
Personalised promotional campaigns that catch the eye, increase engagement and drive add-to-cart actions.
Retail SolutionsReduce Order Enquiries and Build Customer Loyalty
Instant confirmations reassure customers their order is placed, reducing enquiries and improve their retail experience.
Retail SolutionsDrive Customer Engagement and Capture Valuable Insights
Personalised post-purchase feedback requests that encourage action and enable better customer satisfaction.
Retail Solutions
Soprano Connect
The Enterprise-Grade Platform Powering Secure Customer Interactions
Delivering Real-World Impact, One Interaction At A Time.
Discover Case StudiesLifesaving Messaging Solution Improves Emergency Response for NHS Ambulance Trust
"We have had such a successful deployment of this service working in partnership with BT and Soprano, and we’re now looking to the future with hopes to further improve services at the South East Coast Ambulance Trust."
Acorn Compliance Saves 2,700+ Hours with AI-Powered Bot
“With Soprano’s support, we’ve transformed what was once a complex, manual process into a seamless, AI-driven experience — making high-quality regulatory support accessible to startups who might otherwise get lost in compliance red tape."
Council Chatbot Cuts Customer Enquiries by 85%
"We wanted to enable our residents so they can self-serve wherever possible. Now they can access the information they need at a time that suits them and in a way that is convenient."