Solutions

Government Mobile Messaging

Messaging Solutions for Secure & Compliant Government Communication


The Challenges for Government Organisations

As citizens increasingly use digital technologies in their daily lives, government and public service agencies also need to undergo a digital transformation in order to deliver information quickly and effectively. Some of the most common challenges government agencies are facing:

  • Lack of technology to communication
  • Being able to comply with policies
  • Poor team collaboration
  • Security and data privacy
  • Managing incidents on time
  • Manual business processes

The SolutionTransforming Government with Trusted Mobile Interactions

Soprano’s omni channel enterprise mobile messaging platform helps thousands of government agencies around the world transform the way they interact and reach communities and employees. The solution easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication, while improving efficiencies and better services to citizens and businesses.

Our trusted mobile communication platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program, designed to minimise the risks and costs associated with service disruptions.

Government agencies can begin to look at Soprano’s unified communication platform to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration and public services with:

Communication Orchestration

Communication Integration

Policy, Governance & Control

Security

Workflow Automation

Incident Management

Consolidation

Analytics and Reporting

Inform and Respond Faster with Comprehensive Digital Interactions .
Security Features for Government-Grade Messaging 

CREATE SECURE 2-WAY INTERACTIVE PROGRAMS 

Challenges Solved

Our four most popular challenge solutions are listed below.

Citizen Interactions

Reach and engage citizens with mobile campaigns for a wide array of topics of interest, such as heath & safety, pollution, closures, weather events, and can also be used for citizen account-related information.

Manage Incident

Interact with employees in real-time with advanced mobile broadcast alerting system that includes powerful alerting tools to enable escalation and 1-way and 2-way alerts via SMS from a single cloud-based portal.

Operational 
Cost

Integrate A2P mobile messaging solutions with your existing IT system and automate manual process to improve efficiency and reduce operational cost.

Secure 
Conversations

Automate workflows and improve collaboration among employees with GAMMA, a secure enterprise mobile messaging app that has received government approved Common Criteria certificate, for high levels of security and encryption.

Featured Government Use cases

Trusted Mobile Interactions

Citizen Alerting

Send high-volume public SMS alerts to citizens with local incident and event announcements, awareness messages and community program updates.

More Info
  • OPT-IN COMMUNITY PROGRAMS

    Allow citizens to subscribe to receive targeted information by SMS about relevant local and state government programs and events.

  • SECURE ACCOUNT SERVICES

    Send RSA 2048-bit encrypted mobile alerts by SMS to provide account holders with important account information, including reminders for payments and updating contact info.

  • 2-FACTOR AUTHENTICATION

    Integrates seamlessly with existing online and internal government systems. Verify account holder identity,  two-factor authentication via SMS eliminates the need for physical hardware security tokens. 

SMS for Incident Management

Manage incidents and improve response time  by combining broadcast messaging either on one or all IP, SMS, Email and Voice messaging channels via a single, intuitive cloud-based omni channel interactive platform

More Info
  • DELIVER CRITICAL INFORMATION

    Create an emergency alert system to get information to the right people via SMS, email or voice messaging, right from a mobile phone, tablet or the easy to use online portal.

  • KEEP COMMUNICATING AFTER AN EVENT

    Send ad-hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded messages for employee safety.

  • VERIFY EMPLOYEE SAFETY

    Eliminate inefficiency, expense, and interruption by manually verifying the status of remote workers. Enable employees to verify their safety quickly via 2-way mobile interactions.

Integrate & Automate Mobile Messaging

Easily integrate omni channel mobile messaging solutions using sophisticated APIs for existing IT systems such as those used in administration, facilities, healthcare and education

More Info
  • SMART APIS FOR SYSTEM INTEGRATION

    Extend your mobile experience by integrating mobile messaging with your ERP and IT systems for more advanced capabilities such as keyword routing, scheduling and reply handling.

  • APIS FOR AUTOMATION

    Use intelligent APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

  • COMPLIANCE & QUICK REPORTS

    Archive and audit mobile conversations using an intuitive and sophisticated online admin portal and generate real-time reports.

Government Organisations Using Trusted Mobile Interactions

Related Content

Case Study

A local government city council improves efficiency by integrating their HR system with Soprano’s omni communication platform. They can now manage staffing pool easily and save on operation cost

Blog Post

Here are three ways government departments and councils around the world are taking advantage of secure mobile messaging along with bring-your-own-device (BYOD) policies to communicate more quickly and privately

Blog Post

Common Criteria is the international ISO standard (ISO/IEC 15408) to assess the security and assurance of technology products. Our secure IP messaging app was tested to ensure adherence to NIST-recommended implementation for symmetric and asymmetric key encryption.

Automate with Programmable APIs

SMS API integration to power your business processes.

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INCIDENT NOTIFICATION

Effectively manage communication during and after an incident with a rapid 2-way SMS enterprise solution used by governmental organisations worldwide.

CITIZEN ALERTING

Keep citizens informed of a variety of incidents, such as road closures, weather warnings and local events for your large-scale messaging needs.

IMPROVED TEAM COMMUNICATION

Enhance team collaboration with a messaging platform that utilises both A2P and P2P within a secure messaging app that includes voice, rich media and location-aware capabilities.

ONLINE ADMINISTRATION & REPORTING

Gain insight using a comprehensive online admin portal that is accessible from any internet enabled device and access powerful real-time reporting.

INTEGRATION AND AUTOMATION

Our solutions can be added to a wide variety of existing online systems, complementing leading ERP, CRM and IT admin systems, as well as industry alerting and facilities management systems.

ENCRYPTED MESSAGING

Use HTTPS for API integration to enable 2-factor authentication, FPTS for transferring lists and IP messaging for encrypted 2 way communications.