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Public Alerting Solutions

Government Mobile Messaging

Messaging Solutions for Secure & Compliant Government Communication

Government mobile alerting

The Challenges for Government Organisations

As citizens increasingly use digital technologies in their daily lives, government and public service agencies also need to undergo a digital transformation in order to deliver information quickly and effectively. Some of the most common challenges government agencies are facing:

  • Lack of technology to communication
  • Being able to comply with policies
  • Poor team collaboration
  • Security and data privacy
  • Managing incidents on time
  • Manual business processes

The SolutionTransforming Government with Trusted Mobile Interactions

Soprano’s omnichannel communication platform helps thousands of government agencies around the world transform the way they interact and reach communities and employees. The solution easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication, while improving efficiencies and better services to citizens and businesses.

Our trusted mobile communication platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program, designed to minimise the risks and costs associated with service disruptions.

Government agencies can begin to look at Soprano’s unified communication platform to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration and public services with:

trusted mobile solutions government
Government Communications Orchestration

Communication Orchestration

Government Communications Integration

Communication Integration

Government Mobile Policy

Policy, Governance & Control

Government Mobile Security


Government Workflow Automation

Workflow Automation

Government Incident Management

Incident Management

Government Communications Consolidation


Analytics and reporting mobile

Analytics and Reporting

“Soprano Design’s Whole of Government communications solution is the most comprehensive government/citizens communications platform available in this segment to date. This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.”

Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2020

Government Mobile Messaging Solutions

Our four most popular challenge solutions are listed below.

Citizen Interactions

Reach and engage citizens with mobile campaigns for a wide array of topics of interest, such as heath & safety, pollution, closures, weather events, and can also be used for citizen account-related information.

Manage Incident

Interact with employees in real-time with advanced mobile broadcast alerting system that includes powerful alerting tools to enable escalation and 1-way and 2-way alerts via SMS from a single cloud-based portal.


Integrate A2P mobile messaging solutions with your existing IT system and automate manual process to improve efficiency and reduce operational cost.


Automate workflows and improve collaboration among employees with GAMMA, a secure enterprise mobile messaging app that has received government approved Common Criteria certificate, for high levels of security and encryption.

Featured Government Use cases

Trusted Mobile Interactions

Mobile SMS Citizen alerting

Citizen Alerting

Send high-volume public SMS alerts to citizens with local incident and event announcements, awareness messages and community program updates.

More Info

    Allow citizens to subscribe to receive targeted information by SMS about relevant local and state government programs and events.


    Send RSA 2048-bit encrypted mobile alerts by SMS to provide account holders with important account information, including reminders for payments and updating contact info.


    Integrates seamlessly with existing online and internal government systems. Verify account holder identity,  two-factor authentication via SMS eliminates the need for physical hardware security tokens. 

sms for incident management

SMS for Incident Management

Manage incidents and improve response time  by combining broadcast messaging either on one or all IP, SMS, Email and Voice messaging channels via a single, intuitive cloud-based omni channel interactive platform

More Info

    Create an emergency alert system to get information to the right people via SMS, email or voice messaging, right from a mobile phone, tablet or the easy to use online portal.


    Send ad-hoc notifications any time, or schedule automatic delivery of pre-written or pre-recorded messages for employee safety.


    Eliminate inefficiency, expense, and interruption by manually verifying the status of remote workers. Enable employees to verify their safety quickly via 2-way mobile interactions.

Integrated and automated government communications

Integrate & Automate Mobile Messaging

Easily integrate omni channel mobile messaging solutions using sophisticated APIs for existing IT systems such as those used in administration, facilities, healthcare and education

More Info

    Extend your mobile experience by integrating mobile messaging with your ERP and IT systems for more advanced capabilities such as keyword routing, scheduling and reply handling.


    Use intelligent APIs including REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.


    Archive and audit mobile conversations using an intuitive and sophisticated online admin portal and generate real-time reports.

Government Organisations Using Trusted Mobile Interactions

Related Content

Case Study

A local government city council improves efficiency by integrating their HR system with Soprano’s omni communication platform. They can now manage staffing pool easily and save on operation cost

Blog Post

Here are three ways government departments and councils around the world are taking advantage of secure mobile messaging along with bring-your-own-device (BYOD) policies to communicate more quickly and privately

Blog Post

Common Criteria is the international ISO standard (ISO/IEC 15408) to assess the security and assurance of technology products. Our secure IP messaging app was tested to ensure adherence to NIST-recommended implementation for symmetric and asymmetric key encryption.

Automate with Programmable APIs

SMS API integration to power your business processes.

Government Incident Notifications


Effectively manage communication during and after an incident with a rapid 2-way SMS enterprise solution used by governmental organisations worldwide.

Government Incident management


Keep citizens informed of a variety of incidents, such as road closures, weather warnings and local events for your large-scale messaging needs.

government team communications


Enhance team collaboration with a messaging platform that utilises both A2P and P2P within a secure messaging app that includes voice, rich media and location-aware capabilities.

Government reporting


Gain insight using a comprehensive online admin portal that is accessible from any internet enabled device and access powerful real-time reporting.

system integration automation


Our solutions can be added to a wide variety of existing online systems, complementing leading ERP, CRM and IT admin systems, as well as industry alerting and facilities management systems.

encrypted messaging


Use HTTPS for API integration to enable 2-factor authentication, FPTS for transferring lists and IP messaging for encrypted 2 way communications.