The Challenges for Government Organisations
Over the past couple of years, technology revolutionized our everyday life and became more and more present in our daily activities. Citizens adapted to this new digital wave, changing how they communicate, interact and share information.
As citizens increasingly use digital technologies in their daily lives, government and public service agencies also need to undergo a digital transformation and change the way they conduct operations to deliver information quickly and effectively.
What are the most common challenges government agencies are facing? Some of them are:
- Lack of technology to communication
- Being able to comply with policies
- Poor team collaboration
- Security and data privacy
- Managing incidents on time
- Manual business processes
Embracing Digital Transformation in Government Operations
Soprano’s trusted omnichannel messaging platform provides a rapid broadcast notification system and 2-way SMS for government organisations. Also, it enables ongoing communication during and after an incident and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers or first responders.
Our trusted mobile communication platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program, designed to minimise the risks and costs associated with service disruptions.
Government agencies can begin to look at our omnichannel communication platform to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration, and public services with:
Policy, Governance & Control
Analytics and Reporting
The Solution? Adopt a Mobile Communication Platform and Improve Government Operations
Improve communication and engagement with the people you serve. Learn how to get started with Soprano Design today.
Foster your citizens’ trust by delivering efficient and prompt solutions
Manage incidents and emergencies broadcasting near real-time messages
Extend government systems with mobile messaging
“Soprano Design’s Whole of Government communications solution is the most comprehensive government/citizens communications platform available in this segment to date. This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.”
Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2020
Solutions for Government Messaging Services
Inbound and outbound mobile messaging integration into your existing IT systems helps to consolidate communication efforts and easily gain government trust.
Soprano messaging platform is valuable for topics of interest to citizens, including closures, meteorological events, and information about citizens’ accounts.
Soprano is an advanced mobile broadcast alerting system that enables 1-way and 2-way SMS or email mobile alerts from a single, intuitive cloud-based portal.
Messaging System Integration
Soprano scales mobile messaging capabilities and fits government organizations’ custom needs incorporating advanced “smart” APIs & plug-ins in existing IT systems.
B2C Mobile Alerts
Account Service Alerts
Critical Incident Management
System-Integrated Mobile Messaging
Mobile Team Collaboration
Remote Worker Communication
Customer Marketing Communication
Soprano Connect’s Customers
Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.
Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.
Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.
Soprano Connect is a leading global CPaaS solution, proudly featured by