Public Alerting Solutions
Government Mobile Messaging
Messaging Solutions for Secure & Compliant Government Communication
The Challenges for Government Organisations
As citizens increasingly use digital technologies in their daily lives, government and public service agencies also need to undergo a digital transformation in order to deliver information quickly and effectively. Some of the most common challenges government agencies are facing:
- Lack of technology to communication
- Being able to comply with policies
- Poor team collaboration
- Security and data privacy
- Managing incidents on time
- Manual business processes
The Solution: Transforming Government with Trusted Mobile Interactions
Soprano’s omnichannel communication platform helps thousands of government agencies around the world transform the way they interact and reach communities and employees. The solution easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication, while improving efficiencies and better services to citizens and businesses.
Our trusted mobile communication platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program, designed to minimise the risks and costs associated with service disruptions.
Government agencies can begin to look at Soprano’s unified communication platform to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration and public services with:
Communication Orchestration
Communication Integration
Policy, Governance & Control
Security
Workflow Automation
Incident Management
Consolidation
Analytics and Reporting
“Soprano Design’s Whole of Government communications solution is the most comprehensive government/citizens communications platform available in this segment to date. This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.”
Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2020
Government Mobile Messaging Solutions
Our four most popular challenge solutions are listed below.
Citizen Interactions
Reach and engage citizens with mobile campaigns for a wide array of topics of interest, such as heath & safety, pollution, closures, weather events, and can also be used for citizen account-related information.
Manage Incident
Interact with employees in real-time with advanced mobile broadcast alerting system that includes powerful alerting tools to enable escalation and 1-way and 2-way alerts via SMS from a single cloud-based portal.
Operational
Cost
Integrate A2P mobile messaging solutions with your existing IT system and automate manual process to improve efficiency and reduce operational cost.
Secure
Conversations
Automate workflows and improve collaboration among employees with GAMMA, a secure enterprise mobile messaging app that has received government approved Common Criteria certificate, for high levels of security and encryption.
Featured Government Use cases
Trusted Mobile Interactions
Citizen Alerting
Send high-volume public SMS alerts to citizens with local incident and event announcements, awareness messages and community program updates.
More Info
SMS for Incident Management
Manage incidents and improve response time by combining broadcast messaging either on one or all IP, SMS, Email and Voice messaging channels via a single, intuitive cloud-based omni channel interactive platform
More Info
Integrate & Automate Mobile Messaging
Easily integrate omni channel mobile messaging solutions using sophisticated APIs for existing IT systems such as those used in administration, facilities, healthcare and education
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Government Organisations Using Trusted Mobile Interactions
Related Content
Case Study
A local government city council improves efficiency by integrating their HR system with Soprano’s omni communication platform. They can now manage staffing pool easily and save on operation cost
Blog Post
Here are three ways government departments and councils around the world are taking advantage of secure mobile messaging along with bring-your-own-device (BYOD) policies to communicate more quickly and privately
Blog Post
Common Criteria is the international ISO standard (ISO/IEC 15408) to assess the security and assurance of technology products. Our secure IP messaging app was tested to ensure adherence to NIST-recommended implementation for symmetric and asymmetric key encryption.
Automate with Programmable APIs
SMS API integration to power your business processes.
INCIDENT NOTIFICATION
Effectively manage communication during and after an incident with a rapid 2-way SMS enterprise solution used by governmental organisations worldwide.
CITIZEN ALERTING
Keep citizens informed of a variety of incidents, such as road closures, weather warnings and local events for your large-scale messaging needs.
IMPROVED TEAM COMMUNICATION
Enhance team collaboration with a messaging platform that utilises both A2P and P2P within a secure messaging app that includes voice, rich media and location-aware capabilities.
ONLINE ADMINISTRATION & REPORTING
Gain insight using a comprehensive online admin portal that is accessible from any internet enabled device and access powerful real-time reporting.
INTEGRATION AND AUTOMATION
Our solutions can be added to a wide variety of existing online systems, complementing leading ERP, CRM and IT admin systems, as well as industry alerting and facilities management systems.
ENCRYPTED MESSAGING
Use HTTPS for API integration to enable 2-factor authentication, FPTS for transferring lists and IP messaging for encrypted 2 way communications.