Frost and Sullivan Reports: Digital Transformation for Enterprise Learn more

Government Messaging Services

Improve Communication and Engagement with your Citizens using Trusted Messaging Solutions

The Challenges for Government Organisations

Over the past couple of years, technology revolutionized our everyday life and became more and more present in our daily activities. Citizens adapted to this new digital wave, changing how they communicate, interact and share information.

As citizens increasingly use digital technologies in their daily lives, government and public service agencies also need to undergo a digital transformation and change the way they conduct operations to deliver information quickly and effectively.

What are the most common challenges government agencies are facing? Some of them are:

  • Lack of technology to communication
  • Being able to comply with policies
  • Poor team collaboration
  • Security and data privacy
  • Managing incidents on time
  • Manual business processes
improve citizen engagement
CPaaS Platform

Embracing Digital Transformation in Government Operations

Soprano’s trusted omnichannel messaging platform provides a rapid broadcast notification system and 2-way SMS for government organisations. Also, it enables ongoing communication during and after an incident and includes an online broadcast notification portal to rapidly send time-sensitive information via SMS to pre-configured teams of workers or first responders.

Our trusted mobile communication platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program, designed to minimise the risks and costs associated with service disruptions.

Government agencies can begin to look at our omnichannel communication platform to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration, and public services with:

Healthcare Communications

Communication Orchestration

Healthcare Communications Integrations

Communication Integration

Healthcare mobile policy

Policy, Governance & Control

Healthcare Mobile Security


Healthcare Mobile Automation

Workflow Automation

Healthcare Mobile Incident Management

Incident Management

Healthcare Mobile Consolidation


Healthcare Mobile Analytics

Analytics and Reporting

The Solution? Adopt a Mobile Communication  Platform and Improve Government Operations

Improve communication and engagement with the people you serve. Learn how to get started with Soprano Design today.

customer interact 70px

Foster your citizens’ trust by delivering efficient and prompt solutions

customer interact 70px

Manage incidents and emergencies broadcasting near real-time messages

customer interact 70px

Extend government systems with mobile messaging

redisign digitize enage

“Soprano Design’s Whole of Government communications solution is the most comprehensive government/citizens communications platform available in this segment to date. This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.”

Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2020

Solutions for Government Messaging Services

Consolidate efforts and easily gain government trust integrating inbound and outbound mobile messaging with existing IT systems to help automate communication and workflow processes.

icon alert

Citizen Alerting

Soprano messaging platform is used for a wide array of topics of interest to citizens, such as pollution, closures, weather events, and can also be used for citizen account-related information.

icon alert

Incident Management

Soprano is an advanced mobile broadcast alerting system that includes powerful broadcast alerting tools that enable 1-way and 2-way mobile alerting via SMS or email from a single, intuitive cloud-based portal.

icon alert

Messaging System Integration

Soprano integrates with existing government IT systems to extend mobile messaging capabilities. Advanced “smart” mobile messaging APIs & plug-ins are proven to be sophisticated enough and adaptable to fit the custom needs of government organisations.

Embrace Digital Transformation in Government Services with Soprano Connect

Citizen Alerting

Manage waitlists and queues by using SMS to manage appointment reminders and cancellations. SMS has been proven to be effective in reducing Failure-to-Attend (did-not-attend) rates from missed appointments.

Public Mobile Alerting

Use 2-way SMS to communicate directly with citizens on a variety of use cases, such as organising events, sending automated reminders, or managing wait-lists and queues.

Opt-in Community Programs

Allow citizens to subscribe by opting in to receive targeted information via SMS about relevant local council and government programs and events.

Account Services

Use a sophisticated targeting capability and SMS to communicate with account holders on important account information, including payment reminders and updating contact info.

Incident management animation02

Use SMS for Public Warning & Incident Management

Use SMS to verify worker staff safety & status, and the Soprano application can track responses and automatically escalate if no response is received based on duration rules you establish.

Business Continuity Planning

Broadcast SMS can be used effectively for advance warning and incident management. StarHub Enterprise Messaging enables pre-configured templates and lists that can be used to provide ongoing information before, during and after an incident to teams of internal first responders as well as to lists of external stakeholders.

Urgent Response & Worker Safety

Trigger alerts from a web browser whether you are on or off premises at any time of the day or night, and broadcast SMS can even be initiated from your mobile device. The StarHub Enterprise Messaging system is pre-configured so you can quickly deploy time-sensitive information to the right people from wherever you are.

Time-Sensitive Alerting

When the situation changes quickly, use StarHub Enterprise Messaging to access pre-configured templates for broadcast SMS or email messages, combine group lists, and view real-time reporting during an event. Send ad hoc notifications anytime, or schedule automatic delivery of ongoing broadcast messages.

Mobile Messaging Integration and Automation

Integrate SMS with your online account systems to deliver one-time passwords via SMS to handsets to validate the identity of internal and customer account holders. Soprano integrates seamlessly with existing online and internal government systems. Two-factor authentication via SMS eliminates the need for physical hardware security tokens.

System Integration

Enhance your existing scheduling, ERP and IT systems by extending a mobile experience that adds SMS as a more immediate and targeted medium of delivery, and enables advanced capabilities such as keyword routing, scheduling and reply handling.

“Smart” APIs for Automation

StarHub Enterprise Messaging’s advanced API capabilities and major APIs include REST, HTTP/S, SMPP, SMTP, WCTP, SNPP, SOAP/WSDL, FTP, Group/Contacts, Java and .Net.

Cloud Messaging Portal & Admin

SEM includes an intuitive and sophisticated online admin portal is accessible from the web anywhere, including from a mobile phone, and includes powerful real-time reporting.


Government Mobile Messaging Solutions

Our most popular solutions are listed below


Reach and engage citizens with mobile campaigns for a wide array of topics of interest, such as heath & safety, pollution, closures, weather events, and can also be used for citizen account-related information.


Interact with employees in real-time with advanced mobile broadcast alerting system that includes powerful alerting tools to enable escalation and 1-way and 2-way alerts via SMS from a single cloud-based portal.



Integrate A2P mobile messaging solutions with your existing IT system and automate manual process to improve efficiency and reduce operational cost.


Automate workflows and improve collaboration among employees with GAMMA, a secure enterprise mobile messaging app that has received government approved Common Criteria certificate, for high levels of security and encryption.

suggested replies

B2C Mobile Alerts

icon notification

Account Service Alerts

icon movile security

One-time Passwords

icon alert

Critical Incident Management

icon consolidation

System-Integrated Mobile Messaging

icon team

Mobile Team Collaboration

icon interactions

Remote Worker Communication

icon satisfaction

Customer Marketing Communication

Get Mission-Critical Mobile Messaging

From security to productivity, learn how our messaging platform can help you

icon alert

Security Option for Productivity

Use HTTPS or FTPS for enhanced data transport security for messaging use cases such as 2-factor authentication via SMS for password protection.

icon alert

Dynamic List Management

Create contacts, groups, and lists that reside in the cloud-based system and become available via APIs or mobile clients. Full support for dynamic opt-in and opt-out integration.

icon alert

Administration, Reporting, Analysis

Powerful real-time and scheduled reporting that can enable viewing system data across the entire school, for each individual group, or for each individual user. 

icon email

Permission & Consent Control

Permission & opt-out consent management provides the opportunity to create mobile message delivery for consumer-facing services.

icon alert

Robust User Management

Soprano offers role-based user management that provides access to highly customizable capabilities based on each user for effective enterprise messaging.

icon authenticator

2-way Messaging Platform

Comprehensive 2-way messaging through a single user interface for inbound and outbound messaging. Additional capabilities include voice broadcast, secure messaging and location-aware messaging capabilities.

Why Soprano Connect?

Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.

We send over 9 billion mission critical messages per year, from over 4.5 million active users. Our customers include over 150 Global Fortune 2000 companies. Soprano products are used actively by global top-100 companies, leading financial institutions, and large government agencies in four major world regions. Soprano’s award-winning engineering and innovation has resulted in a powerful cloud-based enterprise platform that powerfully integrates IP, SMS, MMS, voice, and location into a seamless secure business mobile messaging experience.

Soprano are heavily focused on providing a solution which gives you high engagement rates and results. We have a team of experts based worldwide ready to help you with your business requirements.

eng circles data v5

Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano Connect Customers

Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

Soprano Connect is a leading global CPaaS solution, proudly featured by

proudly feature logos 536px min

Guides and Resources for Government Messaging Services

Related Content


Case Study

A local government city council improves efficiency by integrating their HR system with Soprano’s omni communication platform. They can now manage staffing pool easily and save on operation cost.

Learn More


Blog Post

Here are three ways government departments and councils around the world are taking advantage of secure mobile messaging along with bring-your-own-device (BYOD) policies to communicate more quickly and privately.

Learn More


Blog Post

Common Criteria is the international ISO standard (ISO/IEC 15408) to assess the security and assurance of technology products. Our secure IP messaging app was tested to ensure adherence to NIST-recommended implementation for symmetric and asymmetric key encryption.

Learn More


Public Safety Alert Solutions for Government

The world is changing, and the effective use of digital technologies is paramount to delivering information efficiently and rapidly to citizens. Connect people when it matters most. Discover more about incident alerting from our learn article.

Learn more