Soprano recognised as a ‘CPaaS Leader’ by Quadrant Knowledge Solutions Get the report

Today we want to talk to you about how you can strategically use mobile Communications to improve patient engagement

Soprano CPaaS helps large organizations and governments to design better patient experiences that deliver better outcomes, decrease patient wait times, improve communication and enhance patient experience. Matt Thompson, VP Global Marketing at Soprano Design, had an interview with Healthcare Innovation about the most significant challenges healthcare providers face to improve patient engagement.

Patients don’t want to answer calls and prefer to receive messages on their mobile devices. They want to hear from healthcare providers on their preferred channels.

Intelligent, fast and effective communication tools for businesses are key to succeeding in the modern market. Embrace digital transformation and leverage the power and impact of automated, data-driven applications and processes.

Modern human communication is a complex and diverse thing – and it’s time marketing reflected that fact. In omnichannel marketing, that’s exactly what we’re aiming to do. Let’s talk about the basics of omnichannel: what it is, why it’s important, and how to implement it. I’d also love to hear from marketers: have you gone all in on an omnichannel approach?

Soprano help brands around the world achieve their marketing goals by empowering them with omnichannel messaging capabilities. We also help them to understand how important it is to create personalised marketing campaigns to reach their customers with the right message, on the right channel and at the right time.

Voice Messaging is easily applicable to a wide range of industries and practices, but common areas in which this technology is being utilized include marketing, customer service, operations and even internal communications.

Customers are on the move and in this fast-paced world, organizations need to leverage the power of mobile customer engagement to reach their audiences in effective and productive ways.

The world is changing, and the effective use of digital technologies is paramount to delivering information efficiently and rapidly to citizens. Connect people when it matters most.

Omnichannel marketing provides customers with a completely seamless and integrated shopping experience, from the first touchpoint to the last. It is key to delivering a consistent and engaging customer journey with your business.