Solutions
Healthcare Mobile Messaging
Engage and Reach Employees and Patients

The Challenges for Healthcare Institutions
In this digital economy, patients are expecting relevant information from their healthcare providers on their own convenience, whenever they want, and on a channel of their preference. Some of the most common challenges healthcare institutions are facing:
- Outdated staff and patient communication tools
- Integration with existing hospital systems
- Managing patient care
- Poor internal communication
- Archiving and auditing messages from different channels
- Too much time spent on administrative and documentation
- Security and data privacy
Solution: Transforming Healthcare with Trusted Mobile Interactions
Through Soprano’s omni channel enterprise mobile messaging platform, medical teams can communicate, reach and coordinate with physicians, nurses and patients in real time. Our trusted interactive messaging platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program designed to minimise the risks and costs associated with service disruptions.
With a range of Smart APIs, integrating with your existing IT or EHR and EMR system is simple. Automate communication and workflow processes throughout the facilities to bring together the on-call staff, nurses, and caretakers along with the capability of intelligent escalation rules.
Hospitals and healthcare systems are using interactive messaging to digitally transform and impact the future of how healthcare providers engage and communicate. Save time, gain productivity, and improve quality of patient care with:


Communication Orchestration

Communication Integration

Policy, Governance & Control

Security

Workflow Automation

Incident Management

Consolidation

Analytics and Reporting
Leverage Omni Channel Interactive Messaging to Bridge the Gap.
Collaborate Easily, Respond Quickly, Improve Patient Care
Challenges Solved
Our four most popular challenge solutions are listed below.
Featured Healthcare Use Cases
Trusted Mobile Interactions

Staff Messaging
Use IP messaging app to enable doctors, nurses, specialists, first responders and other staff to communicate inside or outside the hospital with a secure communication tool
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Patient Reminders & Confirmations
A recent study reported that up to 25% of missed appointments can be reduced using SMS, removing the need for costly phone calls by directly reaching the patient’s mobile wherever they are
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Process Automation
Streamline manual staffing processes by quickly sending open shift offers to on-call staff using SMS. Saving you time, the platform automatically sends automated text messages with the shift details,
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Hospital and Healthcare Organisations Using Digital Mobile Interactions
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ENCRYPTED MESSAGING
Enable doctors, nurses and healthcare teams to communicate whilst protecting patient information with AES-256 symmetric key encryption which adheres to NIST-recommended encryption standards and have Common Criteria Certification.

AUTOMATE REMINDERS & CONFIRMATIONS
Use SMS to manage appointments with automated reminders and allow patients to cancel, reschedule or provide additional information direct from their mobile phones.

CRITICAL INCIDENT NOTIFICATION
Replace pagers with a robust 2-way messaging app to send rapid emergency broadcast notifications and time sensitive messages throughout the hospital.

STAFFING SOLUTIONS USING SMS
Send shift offers with SMS to reach available on-call staff, nurses, caretakers, temporary workers and contractors – who can confirm or decline at the push of a button.

PATIENT COMMUNICATIONS
Engage your patients at scale with encrypted text messaging. Create unique two-way mobile interactions with your patients in real time.

INTEGRATE WITH IT SYSTEMS
Integrate mobile messaging with your existing healthcare IT systems using REST, SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.