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Secure Text Messaging For Healthcare

The need for better healthcare messaging

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COVID-19

Adapting to a “New Normal” where effective communication has never been more important

The Challenges for a Secure Messaging in Healthcare Institutions

Communication in hospitals and healthcare organisations is undergoing a transformation.

Gone are the days of telephone calls, pagers, whiteboards and faxes that used to plague healthcare communications. Patients and care providers expect fast, reliable and secure messaging for:

  • Appointment management
  • Treatment alerts and reminders
  • Automating staff processes

As the race towards digital transformation accelerates and operational costs spiral, the barriers to modernise communications in the healthcare sector must be removed today.

The Need for Better Healthcare Messaging

Healthcare needs a comprehensive 2-way mobile messaging delivered through a single user interface for inbound and outbound messaging and automate communication and workflow processes throughout a single facility or across multiple facilities.

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Health organisations need to be agile

Ensure your message reaches the right person quickly during an emergency with Day to day care processes may become beset with inefficiencies. Communication breakdowns and unproductive collaboration are the principal cause of medical errors and heavily impact the time that could be spent caring for patients.

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Patients expect more

Not only do ineffective communications impact patient satisfaction, but they also have a direct impact on the quality of their care. Patients need healthcare providers to streamline communications to improve two-way engagement.

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Coordinate staff communications

Every year care delivery becomes ever more complex. Overworked staff increase the likelihood of medical errors and lack of health team collaboration has a significant impact on care delivery. Healthcare organisations need a better way to get the right information to the right people. Fast.

Admitting a patient could be 65% quicker

Faster Patient Admission

Coordinating an emergency response team could be 43% faster

Quicker Emergency Response

Transferring a patient could be 63% faster

Efficient Patient Transfers

Solution: Efficient and Secure Healthcare Messaging

Improved productivity saves the average hospital millions every year

Through Soprano’s omnichannel communication platform, medical teams can communicate, reach and coordinate with physicians, nurses and patients in real time. Our trusted interactive messaging platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program designed to minimise the risks and costs associated with service disruptions.

With a range of Smart APIs, integrating with your existing IT or EHR and EMR system is simple. Automate communication and workflow processes throughout the facilities to bring together the on-call staff, nurses, and caretakers along with the capability of intelligent escalation rules.

Hospitals and healthcare systems are using interactive messaging to digitally transform and impact the future of how healthcare providers engage and communicate. Save time, gain productivity, and improve quality of patient care

Ensure your Communications are Care-Centric

A better way to communicate with patients

Put patients on the best path with personalised mobile communications, including automated appointment reminders and aftercare recovery notifications. Soprano’s messaging solution helps you to increase show rates, improve waiting list times easily and keep patients informed in real-time.

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Reduce missed appointments by up to 25% with SMS

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Gather instant patient feedback through digital channels to ensure the best patient care

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Increase engagement, 98% of text messages are read within 3 minutes

Patients prefer messaging

70% of patients will not answer a phone call from an unfamiliar number

Use the right channels to interact

70% of patients expect to receive messages and alerts on their preferred channels

Patients want responsive care

The majority of patients expect responsive 2-way interactions outside of their appointment

Promote Collaborative Care

Communication is essential to enhancing healthcare delivery

Efficient communication and effective collaboration are essential to breaking down healthcare silos. Soprano’s messaging solution can be used by all facilities and departments to empower them with compliant and instant communications.

  • Enable safer patient handoffs
  • Promote exchange of knowledge and prevent burnout
  • Ensure healthcare communications are secure and compliant
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Reduce medical errors

Medical errors are caused by systematic problems. Eliminate these with coordinated care and collaborative communications amongst the healthcare team.

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Lower fatigue

Exhaustion can have an impact on patient care and employee turnover. Secure communications can reduce fatigue by enabling information to be accessed quickly.

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Patient handoff gaps

Getting information to care providers quickly can be challenging. Doctors, nurses and care providers need a secure and reliable way to access and send critical information quickly.

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Healthcare Messaging Benefits

Healthcare providers deserve a clinical communications platform that they can rely on, which is easy to deploy and integrate with existing systems and is built on a scalable solution that can be tailored to hospitals and healthcare organisations.

Patient Alerting and Reminders

Engage your patients in a cost-effective manner. Create unique two-way mobile interactions with your patients in real time

Appointment Management

Reduce failure-to-attend rates by allowing patients to cancel, reschedule, or provide additional info right from their mobile devices.

Operational Cost

Integrate our A2P mobile messaging solutions with your existing hospital scheduling and contact database systems. Automate processes to improve efficiency and reduce operational cost.

Secure Messaging

Improve quality of communication among employees with GAMMA, a secure enterprise mobile messaging app that has received Common Criteria certificate, for high levers of security and encryption.

Transform Patient Interactions, Streamline Workflows and Curb Costs

Featured Healthcare Messaging Use Cases

Engage and reach securely and productively with a proven mobile messaging solution

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Healthcare Staff Messaging

Use IP messaging app to enable doctors, nurses, specialists, first responders and other staff to communicate inside or outside the hospital with a secure communication tool.

BUSINESS CONTINUITY PLANNING

Create message templates and contact groups to increase efficiency via SMS during an emergency response. Implement different templates for various healthcare staff groups.

ADAPT TO CHANGING CIRCUMSTANCES

Send ad hoc notifications and schedule automatic delivery of broadcast messages. Use the online messaging platform to combine group lists, request delivery confirmations and view real-time reporting during an emergency alert.

CONFIRM EMPLOYEE SAFETY

Monitor the safety of your healthcare workforce. The StaffSafe application tracks the status of a worker and can escalate an issue if no response is received from an employee after a period of time.

 

Patient Reminders & Confirmations

A recent study reported that up to 25% of missed appointments can be reduced using SMS, removing the need for costly phone calls by directly reaching the patient’s mobile wherever they are.

SMS APPOINTMENT MANAGEMENT

Reduce failure-to-attend rates by allowing patients to cancel, reschedule or provide additional info right from their mobile devices. Go beyond your existing scheduling capabilities with effective mobile appointment management.

AUTOMATE & ARCHIVE CONVERSATIONS

Implement an interactive patient messaging service to manage queues and reduce long wait lists. Responses are captured, automatically processed and updated in your scheduling systems.

INTEGRATE SMS INTO HOSPITAL SYSTEMS

Integrate our innovative A2P mobile messaging solutions with your existing hospital scheduling and contact database systems. Automate processes to improve efficiency and reduce operational costs.

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Process Automation

Streamline manual staffing processes by quickly sending open shift offers to on-call staff using SMS. Saving you time, the platform automatically sends automated text messages with the shift details.

SEND SHIFT OFFERS VIA SMS

Create unlimited staff groups to target available workers, with configurable availability for each candidate.

FILL SHIFTS QUICKLY

Allow candidates to accept or reject a shift offer by simply responding to an SMS. The platform awards the shift to the first person to respond, updates your systems, and politely notifies everyone else that the shift is filled.

AUTOMATE CONFIRMATIONS & REMINDERS

Our intuitive platform enables automation staffing by offering regular open shifts automatically and reminding candidates about their shift before they start.

Why Soprano Connect?

Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.

We send over 9 billion mission critical messages per year, from over 4.5 million active users. Our customers include over 150 Global Fortune 2000 companies. Soprano products are used actively by global top-100 companies, leading financial institutions, and large government agencies in four major world regions. Soprano’s award-winning engineering and innovation has resulted in a powerful cloud-based enterprise platform that powerfully integrates IP, SMS, MMS, voice, and location into a seamless secure business mobile messaging experience.

Soprano are heavily focused on providing a solution which gives you high engagement rates and results. We have a team of experts based worldwide ready to help you with your business requirements.

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Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano Connect Customers

Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

Soprano Connect is a leading global CPaaS solution, proudly featured by

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Guides and Resources for Healthcare Messaging Services

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