Solutions

Healthcare Mobile Messaging

Engage and Reach Employees and Patients

The Challenges for Healthcare Institutions

In this digital economy, patients are expecting  relevant information from their healthcare providers on their own convenience, whenever they want, and on a channel of their preference.  Some of the most common challenges healthcare institutions are facing:

  • Outdated staff and patient communication tools
  • Integration with existing hospital systems
  • Managing patient care
  • Poor internal communication
  • Archiving and auditing messages from different channels
  • Too much time spent on administrative and documentation
  • Security and data privacy

Solution: Transforming Healthcare with Trusted Mobile Interactions

Through Soprano’s omni channel enterprise mobile messaging platform, medical teams can communicate, reach and coordinate with physicians, nurses and patients in real time. Our trusted interactive messaging platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program designed to minimise the risks and costs associated with service disruptions.

With a range of Smart APIs, integrating with your existing IT or EHR and EMR system is simple.  Automate communication and workflow processes throughout the facilities to bring together the on-call staff, nurses, and caretakers along with the capability of intelligent escalation rules.

Hospitals and healthcare systems are using interactive messaging to  digitally transform and impact the future of how healthcare providers engage and communicate. Save time, gain productivity, and improve quality of patient care with:

Communication Orchestration

Communication Integration

Policy, Governance & Control

Security

Workflow Automation

Incident Management

Consolidation

Analytics and Reporting

Leverage Omni Channel  Interactive Messaging to Bridge the Gap.

Collaborate Easily, Respond Quickly, Improve Patient Care

Challenges Solved

Our four most popular challenge solutions are listed below.

Patient Alerting & Reminders

Engage your patients in a cost-effective manner. Create unique two-way mobile interactions with your patients in real time

Appointment
Management

Reduce failure-to-attend rates by allowing patients to cancel, reschedule, or provide additional info right from their mobile devices

Operational Cost

Integrate our A2P mobile messaging solutions with your existing hospital scheduling and contact database systems. Automate processes to improve efficiency and reduce operational cost

Secure Messaging

Improve quality of communication among employees with GAMMA, a secure enterprise mobile messaging app that has received Common Criteria certificate, for high levers of security and encryption

Featured Healthcare Use Cases

Trusted Mobile Interactions

Staff Messaging

Use IP messaging app to enable doctors, nurses, specialists, first responders and other staff to communicate inside or outside the hospital with a secure communication tool

More Info
  • BUSINESS CONTINUITY PLANNING

    Create message templates and contact groups to increase efficiency via SMS during an emergency response. Implement different templates for various healthcare staff groups.

  • ADAPT TO CHANGING CIRCUMSTANCES

    Send ad hoc notifications and schedule automatic delivery of broadcast messages. Use the online messaging platform to combine group lists, request delivery confirmations and view real-time reporting during an emergency alert.

  • CONFIRM EMPLOYEE SAFETY

    Monitor the safety of your healthcare workforce. The StaffSafe application tracks the status of a worker and can escalate an issue if no response is received from an employee after a period of time.

Patient Reminders & Confirmations

A recent study reported that up to 25% of missed appointments can be reduced using SMS, removing the need for costly phone calls by directly reaching the patient’s mobile wherever they are

More Info
  • SMS APPOINTMENT MANAGEMENT

    Reduce failure-to-attend rates by allowing patients to cancel, reschedule or provide additional info right from their mobile devices. Go beyond your existing scheduling capabilities with effective mobile appointment management.

  • AUTOMATE & ARCHIVE CONVERSATIONS

    Implement an interactive patient messaging service to manage queues and reduce long wait lists. Responses are captured, automatically processed and updated in your scheduling systems.

  • INTEGRATE SMS INTO HOSPITAL SYSTEMS

    Integrate our innovative A2P mobile messaging solutions with your existing hospital scheduling and contact database systems. Automate processes to improve efficiency and reduce operational costs.

Process Automation

Streamline manual staffing processes by quickly sending open shift offers to on-call staff using SMS. Saving you time, the platform automatically sends automated text messages with the shift details,

More Info
  • SEND SHIFT OFFERS VIA SMS

    Create unlimited staff groups to target available workers, with configurable availability for each candidate.

  • FILL SHIFTS QUICKLY

    Allow candidates to accept or reject a shift offer by simply responding to an SMS. The platform awards the shift to the first person to respond, updates your systems, and politely notifies everyone else that the shift is filled.

  • AUTOMATE CONFIRMATIONS & REMINDERS

    Our intuitive platform enables automation staffing by offering regular open shifts automatically and reminding candidates about their shift before they start.

Hospital and Healthcare Organisations Using Digital Mobile Interactions

Related Content

Case Study

This large healthcare provider caters to a population of over 54 million and employs around 1.2 million people. They deal with over 1 million patients every 36 hours.  They improved patient response time by deploying Soprano’s 2-way reminder

Blog Post

Where SMS is really driving value is with automated patient appointment reminders. For example, in the UK, missed appointments are a huge problem for the healthcare sector the produce an enormous cost.

Infographic

 Thinking about using SMS and mobile messaging to benefit your healthcare institution? The following infographic summarises how your business can reduce the number of failed to attend appointments, improve staff communications and decrease emergency response times.

Automate with Programmable APIs

SMS API integration to power your business processes.

ENCRYPTED MESSAGING

Enable doctors, nurses and healthcare teams to communicate whilst protecting patient information with AES-256 symmetric key encryption which adheres to NIST-recommended encryption standards and have Common Criteria Certification. 

AUTOMATE REMINDERS & CONFIRMATIONS

Use SMS to manage appointments with automated reminders and allow patients to cancel, reschedule or provide additional information direct from their mobile phones.

CRITICAL INCIDENT NOTIFICATION

Replace pagers with a robust 2-way messaging app to send rapid emergency broadcast notifications and time sensitive messages throughout the hospital.

 

STAFFING SOLUTIONS USING SMS

Send shift offers with SMS to reach available on-call staff, nurses, caretakers, temporary workers and contractors – who can confirm or decline at the push of a button.

PATIENT COMMUNICATIONS

Engage your patients at scale with encrypted text messaging. Create unique two-way mobile interactions with your patients in real time. 
 

INTEGRATE WITH IT SYSTEMS

Integrate mobile messaging with your existing healthcare IT systems using REST, SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.

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