Solutions
Healthcare Mobile Messaging
Engage and Reach Employees and Patients
The Challenges for Healthcare Institutions
In this digital economy, patients are expecting relevant information from their healthcare providers on their own convenience, whenever they want, and on a channel of their preference. Some of the most common challenges healthcare institutions are facing:
- Outdated staff and patient communication tools
- Integration with existing hospital systems
- Managing patient care
- Poor internal communication
- Archiving and auditing messages from different channels
- Too much time spent on administrative and documentation
- Security and data privacy
Solution: Transforming Healthcare with Trusted Mobile Interactions
Through Soprano’s omni channel enterprise mobile messaging platform, medical teams can communicate, reach and coordinate with physicians, nurses and patients in real time. Our trusted interactive messaging platform adheres to recommended best practices to provide a secure mobile messaging solution that can become part of a proactive IT security program designed to minimise the risks and costs associated with service disruptions.
With a range of Smart APIs, integrating with your existing IT or EHR and EMR system is simple. Automate communication and workflow processes throughout the facilities to bring together the on-call staff, nurses, and caretakers along with the capability of intelligent escalation rules.
Hospitals and healthcare systems are using interactive messaging to digitally transform and impact the future of how healthcare providers engage and communicate. Save time, gain productivity, and improve quality of patient care with:
Communication Orchestration
Communication Integration
Policy, Governance & Control
Security
Workflow Automation
Incident Management
Consolidation
Analytics and Reporting
Leverage Omni Channel Interactive Messaging to Bridge the Gap.
Collaborate Easily, Respond Quickly, Improve Patient Care
Challenges Solved
Our four most popular challenge solutions are listed below.
Patient Alerting & Reminders
Engage your patients in a cost-effective manner. Create unique two-way mobile interactions with your patients in real time
Appointment
Management
Reduce failure-to-attend rates by allowing patients to cancel, reschedule, or provide additional info right from their mobile devices
Operational Cost
Integrate our A2P mobile messaging solutions with your existing hospital scheduling and contact database systems. Automate processes to improve efficiency and reduce operational cost
Secure Messaging
Improve quality of communication among employees with GAMMA, a secure enterprise mobile messaging app that has received Common Criteria certificate, for high levers of security and encryption
Featured Healthcare Use Cases
Trusted Mobile Interactions
Staff Messaging
Use IP messaging app to enable doctors, nurses, specialists, first responders and other staff to communicate inside or outside the hospital with a secure communication tool
More Info
Patient Reminders & Confirmations
A recent study reported that up to 25% of missed appointments can be reduced using SMS, removing the need for costly phone calls by directly reaching the patient’s mobile wherever they are
More Info
Process Automation
Streamline manual staffing processes by quickly sending open shift offers to on-call staff using SMS. Saving you time, the platform automatically sends automated text messages with the shift details,
More Info
Hospital and Healthcare Organisations Using Digital Mobile Interactions
Related Content
Case Study
This large healthcare provider caters to a population of over 54 million and employs around 1.2 million people. They deal with over 1 million patients every 36 hours. They improved patient response time by deploying Soprano’s 2-way reminder
Blog Post
Where SMS is really driving value is with automated patient appointment reminders. For example, in the UK, missed appointments are a huge problem for the healthcare sector the produce an enormous cost.
Infographic
Thinking about using SMS and mobile messaging to benefit your healthcare institution? The following infographic summarises how your business can reduce the number of failed to attend appointments, improve staff communications and decrease emergency response times.
Automate with Programmable APIs
SMS API integration to power your business processes.
ENCRYPTED MESSAGING
Enable doctors, nurses and healthcare teams to communicate whilst protecting patient information with AES-256 symmetric key encryption which adheres to NIST-recommended encryption standards and have Common Criteria Certification.
AUTOMATE REMINDERS & CONFIRMATIONS
Use SMS to manage appointments with automated reminders and allow patients to cancel, reschedule or provide additional information direct from their mobile phones.
CRITICAL INCIDENT NOTIFICATION
Replace pagers with a robust 2-way messaging app to send rapid emergency broadcast notifications and time sensitive messages throughout the hospital.
STAFFING SOLUTIONS USING SMS
Send shift offers with SMS to reach available on-call staff, nurses, caretakers, temporary workers and contractors – who can confirm or decline at the push of a button.
PATIENT COMMUNICATIONS
Engage your patients at scale with encrypted text messaging. Create unique two-way mobile interactions with your patients in real time.
INTEGRATE WITH IT SYSTEMS
Integrate mobile messaging with your existing healthcare IT systems using REST, SMPP, SMTP, WCTP, SNPP, HTTP, HTTPS, SOAP/WSDL, FTP, XMPP, location, group/contact, Java, or .Net.