Navigating crisis situations and distress during COVID-19 Learn More


RapidAlert Business Continuity Solution

Send emergency alerts with SMS using a critical incident management tool.

Introducing RapidAlert

Get the right message to the right people at the right time, quickly and efficiently

RapidAlert is an advanced incident management solution that enables users to be prepared and send timely messages using pre-defined templates.

Whether it’s a business or operational incident, RapidAlert allows you to reach your employees quickly to help reduce the severity of an incident and minimise any damage to reputation, revenue and key stakeholder relationships.

Rapid Alert enables your business to improve its response time to incidents and delivers an efficient business continuity solution.



Prepare your business continuity plan using the online portal to create templates, define contacts or groups and implement across your team.


Create templates for different scenarios that could impact your business.


Upload contacts and create groups manually or automatically via an API .


Train first responders on the new SMS alert process and run practice drills.


All on one screen, send a RapidAlert in just 3 clicks. Simply choose one of your custom written templates, select from your pre-defined groups and send an immediate SMS broadcast alert.


Choose from one of your prepared templates for the incident.


Select one or multiple contact groups to send your alert to .


Add optional custom content or request a response. Send and alert recipients.


Deliver your broadcast message at once to multiple contacts, check the status of responses from the online portal, manage the incident remotely, and follow up.


Add custom details to a broadcast to provide situation specific information.


See responses in real-time, monitor progress and send an all clear message .


Track how many messages were sent, delivered or failed with a detailed report.

Why is necessary a Business Continuity Plan?

When an incident strikes, every second counts. A business needs to be prepared in order to respond quickly and reduce any potential negative impact.

Messaging Use Cases For First Responders

Discover how our solution can help you navigation a crisis.

Crisis & Disaster

  • Emergency Notification Pre-defined templates enable you to get your message out in just 3 clicks. You also have the option to add situation-specific information or request a response
  • Track Responses Use SMS to verify the safety of employees and view their responses in real-time. Quickly escalate when no response is received.
  • Manage the Incident Once the situation is neutralised, quickly send an “all clear” message at the click of a button to inform everyone that the incident is over.

IT System Emergency

  • Alert Triggers Quickly alert your technical teams of an incident by configuring event triggers from your IT systems.
  • Incident Management Process Workflow Notify your critical incident management team and staff with different information simultaneously. Get the right message to the right team quickly.
  • Incident Response Plan Provide situation-specific information about a technical error using the online portal to help the response team remedy the situation quickly.

Power or Telecom Failure

  • Business Continuity Plan Whether it’s a broken down elevator in a hotel or a telecom outage in a call centre, by preparing templates in advance you will be much more quicker to react as part of your incident management plan.
  • Minimise Disruption Whether it’s a broken down elevator in a hotel or a telecom outage in a call centre, by preparing templates in advance you will be much more quicker to react as part of your incident management plan.
  • Fast Reply Using the online portal, SMS enables first responders to receive and send updates about the incident in real-time.

Incident Management Features

See for yourself what our RapidAlert system can do for your organisation.

Incident Management

Team Coordination

Tracking & Auditing


Easy to Integrate

Real-Time Reporting

Pre-Defined Templates

Business Continuity Plan

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