Google Business Messages: Chat with your clients on search results

Be always available to have conversations with your visitors on Google Search, Google Maps, Ads and your own brand channels. 

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Product Overview

Add value to your business with Business Messages

With our Google API, you can deliver timely and engaging customer experiences through the chat feature on your Google Business Profile at every moment of need.

Meet your customers’ expectations

Meet your customers’ expectations

Be there for them 24/7 when they are looking for answers on Google, looking to buy your product, or when they need your help reaching you through your own website.

boost effectivity

Boost effectivity

Google messaging service proves smart automation and human connection with handoffs to your live agent support. No more customers and leads without response.

integrate easily

Integrate easily

You can integrate our low-code Google API into your existing IT systems or CRM; or use our cloud-based platform and combine Google messages with other mobile channels.


Why do Google Business Messages empower your brand?

More than 5.5 billion searches occur on Google every day. While customers expect businesses to be there for them where, when, and how they want; you must focus all your efforts on meeting their communication expectations.

With Google Messages, you can support and engage them through every stage of the customer journey, from Discovery, Research, Purchase, and Support, to Retention and Advocacy.


89% of users want to connect with businesses via messaging, which they already know and prefer – Google.


53% of customers are more likely to shop with businesses than they can message – Google.

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Use cases

All industries can benefit from GBM opportunities

Healthcare & Government

  • Product/service offer
  • Purchase confirmation
  • Pricing quote
  • Book calls
  • Appointment scheduling and booking

Financial Services

  • Service offer
  • Apply and create new accounts
  • Transfer funds
  • Manage insurance policies
  • Incident alerts


  • Purchase assistance
  • Talk with an expert
  • Personalization
  • Promote offers
  • Schedule in-store visit


  • Package tracking
  • Change delivery preferences
  • Find pickup points
  • Check delivery status

Why Soprano?

As a global CPaaS leader, Soprano will provide your business with a unique and personalized Google communication solution to face all your communication challenges.

With the help of our team of experts and our low-code communications APIs, you can easily integrate not only Google Business Messages but also SMS, RCS, WhatsApp, and more to create an omnichannel communication experience.

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Ready to integrate Business Messages into your communication strategy?

Don’t miss this opportunity to connect and engage with your audiences on the most popular search engine. With Soprano CPaaS, start having meaningful conversations with clients on Google it’s possible and easy.


We’ll find the right solution for you.


Obtain helpful resources about Google Messaging.


Receive voice pricing options.


Empower Google Business Messaging with an omnichannel customer experience



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Interact with your customers from Google search results, Google Maps, Google Ads, and your brand website.

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