Automate Inbound and Outbound Phone Conversations at Scale
Send, receive and automate personalised voice interactions with text-to-speech, IVR and live reporting, with Soprano's Automated Voice Messaging solution built for enterprise.
Trusted by 4500+ Enterprise and Government Organisations
Reach Everyone
Landlines, mobiles and non-smartphone users, no apps or data required.
No-Code Automation
Text-to-speech, IVR and audio campaigns built without developers.
Built-In Escalation
Automatically hand callers to agents when conversations require intervention.
Automated Voice Messages, Powered at Enterprise Scale
Contact Centre Automation
- Handle inbound calls with IVR menus and routing before an agent is needed.
- Account queries, balance checks, order status and general enquiries.
- Deflect routine calls, cut wait times and free agents for complex work.
Appointment Management
- Personalised text-to-speech calls with the date, time and location of every appointment.
- Healthcare appointments, inspections, service visits, court dates and consultations.
- Let recipients confirm, cancel or reschedule with a single keypress, reducing no-shows.
Authentication & Fraud Prevention
- Deliver one-time passcodes and verification calls to any phone number.
- Account verification, transaction approval, password resets and step-up authentication.
- Provide a reliable second option for customers who can't receive or read an SMS.
Critical Alerts & Notifications
- Reach entire populations in minutes with an automated voice call.
- Outage alerts, severe weather warnings, evacuation notices and incident escalation.
- Cut through when a screen isn't being watched. A ringing phone demands attention.
Automated Voice Messaging Platform for Enterprise
Text-to-Speech in Any Language
Text-to-Speech in Any Language
Turn text straight into a natural-sounding call. Choose from multiple languages and voices to suit the audience and the message.
Live Agent Handoff
Live Agent Handoff
Let recipients reach a person with a single keypress, routed to the right team or queue. An automated call never has to end in a dead end.
Personalisation at Scale
Personalisation at Scale
Merge recipient variables into every call so each message carries the right name, reference number, date or amount.
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
Build decision trees that let recipients confirm, opt out, request a callback or route themselves to the right outcome, turning a broadcast into a two-way interaction.
Scheduled & Recurring Campaigns
Scheduled & Recurring Campaigns
Schedule one-off or recurring campaigns, save templates for reuse, and set execution windows so calls only land at appropriate times.
Speak the Right Language
Speak the Right Language
Detect or set language and voice per recipient, so multilingual audiences can interact in a way that is comfortable for them.
Automated Voice Messaging Platform for Enterprise
Turn text straight into a natural-sounding call. Choose from multiple languages and voices to suit the audience and the message.
Build decision trees that let recipients confirm, opt out, request a callback or route themselves to the right outcome, turning a broadcast into a two-way interaction.
Let recipients reach a person with a single keypress, routed to the right team or queue. An automated call never has to end in a dead end.
Schedule one-off or recurring campaigns, save templates for reuse, and set execution windows so calls only land at appropriate times.
Merge recipient variables into every call so each message carries the right name, reference number, date or amount.
Detect or set language and voice per recipient, so multilingual audiences can interact in a way that is comfortable for them.
Enterprise-Grade Voice Messaging, For Enterprise-Grade Challenges
High-Volume Campaigns and Delivery
- Launch automated voice campaigns to thousands of recipients at once.
- Throttle, segment and schedule sends by record count, interval or time window.
- Backed by global routing built for enterprise-scale voice delivery.
Omnichannel Orchestration
- Run voice alongside SMS, RCS, WhatsApp and email from one platform.
- Coordinate multi-channel journeys from a single interface and contact view.
- Fall back to SMS automatically when a call can't connect.
Available via Platform or API
- Consume Soprano's voice via the Soprano Connect platform or Voice API.
- Manage campaigns, lists and reporting in the admin portal, no dev required.
- Trigger calls from your CRM, ERP or custom apps via REST APIs and webhooks.
Real-Time Reporting and Analytics
- Track call progress, answers, keypad responses and outcomes as they happen.
- Export results into BI or CRM tools for analysis and audit.
- Use response data to trigger follow-up actions on another channel.
Why Soprano for Automated Voice Messaging?
Voice messaging services, backed by a CPaaS platform that's been automating enterprise communications for decades.
Strategic Communication Partner
Voice messaging solutions designed with you, for you – nothing pre-built or off the shelf.
Trusted in Highly Regulated Sectors
The go-to communication partner for banking, healthcare, and government organisations.
Carrier-Grade Omnichannel Messaging
No siloed communication workflows, just AI solutions layered onto a carrier-grade messaging platform.
30 Years of Messaging Expertise
Deep knowledge of enterprise challenges earned from 30 years of automating communications.
Automated Voice Messaging FAQs
Automated voice messaging is the ability to send pre-recorded or computer-generated phone calls to large numbers of recipients at once. Organisations use it to deliver alerts, reminders, notifications and passcodes without a contact centre agent making each call individually.
Yes. Passcodes can be delivered by text-to-speech call and repeated as many times as the recipient needs. Voice is often used as a second delivery option when an SMS can't be received or read.
Yes. IVR menus and DTMF capture let recipients press a key to confirm, cancel, choose or verify during the call. Responses feed straight back into your reporting or systems, and calls can escalate to a live agent when a person is needed.
Yes. Automated voice calls can be delivered to both landlines and mobile numbers, which is why it remains an important channel for reaching audiences who may not use a smartphone or have reliable data access.
Yes. An IVR menu can route a recipient to a live agent in real time, so an automated call becomes a human conversation at the point the recipient needs one.
