Messaging Analytics and Reporting Platform
Track message delivery, read receipts, responses and usage in Soprano Connect, with performance reports and data exports to help improve future communications.
Trusted by 4,500+ enterprise and government organisations
What Is Messaging Analytics?
Messaging analytics shows how your messages perform at every stage. Soprano’s cloud portal tracks delivery, read receipts and responses in real time, schedules reports and exports full data sets, so teams can improve campaigns and workflows.
Message Performance and Data Analytics
Track and report on key messaging metrics such as delivery and read receipts, response tracking and performance statistics. Combine these insights with your other data sources to improve workflows and campaigns.
Real-Time Message Reports
Track the performance of interactive messages by channel, including SMS, Voice, Email and IP messaging, with real-time feedback.
Access Reports From Anywhere
Manage campaigns, user permissions and SMS reports from the admin portal, on any device and in any location.
Scheduled Reports
Schedule reports on message quotas and cost centres to arrive in your inbox on set dates and times.
Data Analytics From Anywhere
Our cloud messaging platform gives you access to reports from any device and any location.
Performance and Usage Reports
Get a sophisticated view of message delivery at each stage. At a glance, see whether messages have been sent, delivered or read.
Cloud Analytics Display
The SaaS messaging platform shows usage and performance in real-time graphs, with the ability to export full data sets for further analysis.
Response Tracking
The centralised admin portal captures whether broadcast messages are opened and acknowledged, with real-time reporting on open and click rates.
Report Permissions Management
Comply with policy and governance so reports and data are handled properly and the customer experience stays trusted.
See Soprano’s Messaging Analytics in Action
Discover how Soprano Connect gives you real-time reporting on every message.
Request a DemoAudits and On-Demand Reporting
Run message and performance audit reports on demand, or schedule them to arrive in your inbox on a set date and time. Measure the effectiveness of your messaging in real time and pass message metadata to other systems for further analysis.
Full Visibility of Messaging Data
Use the analytics platform to see granular data on how your messages are performing. Filter results and build dashboards for a clearer view.
- Message Report
- Message Type
- Message Status
- Submit and Receive Date
- Error Reports
- Schedule Reports
Why Soprano for Messaging Analytics?
Security & Governance Expertise
Experienced specialists who understand the security, compliance and governance requirements of enterprise communications.
Trusted in Highly Regulated Sectors
Supporting business-critical communications for banking, healthcare, government and other security-sensitive organisations.
Regional Customer Support
Always-on regional support for faster issue resolution, escalation and continuity of critical communications.
30+ Years Messaging Expertise
Decades of experience supporting complex enterprise communications where security, reliability and trust matter.
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Frequently Asked Questions About Messaging Analytics
What is messaging analytics?
Messaging analytics shows how your messages perform at every stage. Soprano’s cloud portal tracks delivery, read receipts and responses in real time, schedules reports and exports full data sets, so teams can improve campaigns and workflows.
Which metrics can I track?
You can track delivery and read receipts, responses, open and click rates, and performance statistics. You can also see message status, message type, submit and receive dates, and error reports.
Which channels does Soprano report on?
Soprano reports on message performance by channel, including SMS, Voice, Email and IP messaging.
Can I schedule reports?
Yes. You can schedule reports to be sent to your email address on a set date and time, including reports about message quotas and cost centres.
Can I export my messaging data?
Yes. You can export full data sets for further analysis and pass message metadata to other systems.
Who can see my reports?
Report permissions management helps you handle reports and data in line with your policy and governance requirements. Reports can be accessed from any device and any location through the cloud platform.
Start Using Messaging Analytics Now
Get real-time visibility of every message with Soprano’s reporting platform.
Request a Demo