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RCS Messaging: Send more engaging and interactive texts than ever

Amaze your customers by sending rich media messages directly to their SMS inbox. Discover the potential of RCS Business Messaging, the new generation of text messaging.

rcs messaging

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Product Overview

Stand out with Soprano RCS Messaging Solution

RCS brings a whole host of new features over SMS. Users can now communicate in much richer detail than ever before.

 

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Impress with rich messages

You can have more interesting and powerful interactive mobile experiences with your customers. RCS allows you to send longer texts, videos, images, audio, and even pay buttons to convey your messages exactly as you want them.

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Improve your CX

Our cloud-based messaging portal brings better insights than ever, such as RCS’s read receipts. Track and report your vital metrics to improve your communications with real data-driven actions.

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Official Google partner

Soprano is an official partner of Google RCS Business Messaging. Also, our RCS API displays a verification icon to increase trust and shows your company is authentic.

Why?

Why is RCS messaging reshaping customer experience?

74% of customers are more likely to engage with a brand through Rich Communication Services.

RCS Business Messaging is replacing SMS worldwide. It is more interactive, versatile, and effective. No more character limit; with RCS chats, say hi to cool features like sending locations, files, read receipts, carousels, buttons, and more. Not using it yet? Don’t get left behind.

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35x more likely to read RCS messages than email – Google

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Android, which supports RCS, is favoured by almost 80% of the population worldwide

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RCS subscribers will grow from 1.2 billion in 2022 to 3.8 billion by 2026.

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features & capabilities

Discover all you can do with Soprano’s RCS

Enhance text messaging with rich media and guided responses for an app-like experience.

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Branding and Media

Tailor RCS messages with your logo and brand colours and include rich media. 

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Read Receipts

Use read receipts to measure engagement as well as for regulatory compliance. 

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Verification Icon

Only verified businesses can send RCS for security purposes and brand recognition. 

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Automatic Responses

Enable customers to reply quickly at the tap of a button instead of typing text. 

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SMS Fallback

Rely on consistent communications with SMS fallback to customers who do not have RCS activated.

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Carousels

Include carousel rich cards with suggested replies and actions for each card.

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Chatbots

Automate chatbots for a seamless customer service experience.

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Connect with everyone

With RCS API, every order can deliver a traditional SMS to any device that cannot receive an RCS message.

SMS vs RCS
RCS
SMS
Character Limit
8,000 character limit
160 character limit
Connection Type
Wi-fi, data, and cellular connection
Cellular connection only
Max File Size
10MB
600KB (MMS only)
Media
Links, emojis, images, stickers, video & audio, contacts
Links, text (SMS), images, video & audio files (MMS)
Read Receipts
Location Sharing
Video Calling
RCS use cases

How to use RCS Messaging to boost engagement

Customer Service

Engage and interact in real-time by using chatbots and artificial intelligence (AI) when a user engages with a RCS message.

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Delivery Notifications

Allow customers to monitor their orders, modify them and place additional orders directly from an RCS message.

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Fraud Prevention

Only verified businesses can send RCS messages, increasing trust and engagement. Alert account holders and confirm their identity.

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Marketing

Use RCS to send deals offering not only brand imagery but also media including maps and directions to your location.

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After-Sales

Continue the conversation after the purchase. Customers can track their order and send surveys to gain insights and feedback.

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IoT

Save money by implementing chatbots to guide users through menus, and reserve human agents for important and complex customer service issues.

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Why Soprano?

With Soprano’s RCS business messaging service, you can design and deliver interactive RCS messages via our easy-to-use CPaaS platform or integrate our API into your existing systems. This allows you to deliver and manage your customers’ interactions in a unified and strategically way.

Thanks to our 27 years of expertise as a CPaaS leader, thousands of enterprises, governments, MNOs and healthcare providers worldwide trusted their customer communication to us.

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Start creating rich and interactive mobile experiences with RCS Messaging

Increase engagement rates, deliver an exceptional experience and automate interactions with RCS. Talk with an expert now!

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We’ll find the right solution for you.

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Obtain helpful resources about RCS.

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Receive RCS pricing options.

Omnichannel

Empower Voice with an omnichannel customer experience

sms

SMS

Fast and engaging, SMS messaging has higher read and response rates than other channels.

voice

Voice Messaging

Use automated voice messaging campaigns to engage with audiences on any type of phone number.

email

Email

Improve interactions at scale using email A2P messaging.

rcs

RCS

Send richer, more impactful and engaging mobile messages with the same global reach as traditional SMS.

whatsapp

WhatsApp for Business

Improve your mobile strategy and keep up with your customers who prefer engagement in social channels.

ai

Conversational AI

Boost your customer experience by having real-time conversations with your customers where and when they need it.

google for business

Google Business Messaging

Interact with your customers from Google search results, Google Maps, Google Ads, and your brand website.

ip messaging

IP Messaging

Streamline workflows and deploy a patented, secure IP-based mobile messaging solution.

FAQs

Do you have any doubts? All you need to know about RCS

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How have consumer expectations changed for brand engagement?

Consumers are used to sophisticated P2P messaging apps. However, they now want the same experience when interacting with brands. They expect to be able to engage with enterprises when it is convenient for them, and RCS easily meets these contextual demands to respond to incoming enquiries.

What sort of use cases does RCS provide?

With SMS, most of the communication is one-way. RCS Messaging opens up the possibility for two-way customer conversations to build loyalty and improve customer service. For example, you can send order confirmations, tickets, reservations, and travel plans.

Why should I be interested in using RCS?

RCS offers a feature-rich and engaging messaging channel to communicate with customers. The rich UX is more like a mobile application than a traditional message. RCS also provides more tracking options than SMS, allowing enterprises to better understand the customer journey.

What’s the benefit of using RCS over WhatsApp?

RCS is not part of a social media network like WhatsApp. Being enabled through the native messaging inbox means users don’t need to download an additional app to receive messages. The penetration of RCS will likely be much higher once it is enabled on Android devices.

Why is RCS more secure than SMS?

Only verified businesses can send RCS messages, a process that Soprnao can support you with. This increases trust for end-users, knowing the messages are coming from a known source and not from an unknown mobile number. RCS messages are also encrypted, unlike SMS, adding a level of security.

How do I get started with RCS for my business?

Our team of experts can help you get started. We can support you with an RCS solution that fits your business. Get in touch with us today to get started.