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Retail Mobile Messaging

Reach and Engage Directly

Retail CX platform

The Challenges for Retail Communication

As customer needs and expectations continue to evolve, traditional retailers are struggling to keep up with changing consumer demand and behavior. A seamless, personalised experience is becoming an important part of the retail ecosystem.

Some of the most common challenges retailers are still facing:

  • Lack of multi-channel technology to reach consumers
  • Security and data privacy
  • High operational cost
  • Expensive traditional marketing tools to engage users
  • Managing staff schedule
  • Integrating with existing systems

Boosting the Retail Operations Mobile Messaging

Soprano Connect is a high-performing mobile messaging solution for retailers and merchandising organisations.

The comprehensive single user interface fosters 2-way mobile messaging for inbound and outbound messaging via SMS and email.

The system integrates with existing retail systems to automate communication and workflow processes across all key stakeholder groups:

  • Logistics and operations
  • Critical incident management
  • On and offsite worker collaboration
  • Mobile B2C alerts
  • Account service alerts
  • One-time passwords (two-factor authentication)
  • System-integrated mobile messaging
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Improve Retail Efficiency with a Proven CPaaS Solution

Soprano Connect is a proven, geo-redundant software platform that delivers in excess of 10 Billion mission-critical messages a month worldwide. The platform has demonstrated its ability to handle volume spikes and maintain high platform availability and low message delivery latency.

The Solution: Transforming Retail with Trusted Mobile Interactions

Soprano’s omni channel interactive platform is the foundation of trusted interaction with today’s retail customers. The solution easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication to connect and engage consumers, partners or employees directly anywhere and anytime.

Smart Integration

Businesses around the world are using Soprano’s intelligent API integration for safe, secure, and reliable communication that improves the quality of experience among customers and employees, ensuring they receive the right message at the right time on their preferred communication channel.

Retail Mobile Messaging Notifications

Efficient communication with customers and effective collaboration with providers are essential to breaking down silos. Soprano’s messaging solution can be used by all facilities and departments to empower them with compliant, secure and instant communications.

Omnichannel Messaging

Our interactive digital platform gives businesses a competitive edge, by offering a single B2C mobile marketing solution to reach consumers and drive traffic with a rich multimedia experience on a variety of channels – Email, SMS, Voice, IP messaging.

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Create One-Time Passwords, engage 2-way Messaging, and send broadcast alerts with Soprano Connect. The platform is used widely today to complement existing retail IT logistics systems, CRM systems, and well as various industry alerting and facility IT systems.

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Easy drag and drop editor

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Branding & Personalisation

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Response Tracking

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Data Integration

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Workflow Automation

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Analytics and Reporting

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Policy, Governance & Control

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Featured Retail Messaging Use Cases

Engage and reach securely and productively with a proven mobile messaging solution

Ensure your Retail Communications are Customer-Centric

Our most popular challenge solutions are listed below.

B2C Marketing

Improve customer engagement with high-volume mobile marketing campaigns and gain information on how the retail experience is perceived by customers with a real-time feedback channel.

Send URLs inside communications pointing to web pages with detailed or personalised information. Add sending scheduled text message, mobile, and email promotions to one or many lists to your marketing campaigns.

Operational Costs

From logistics, shipping status, account alerts, and inventory, integrate smart APIs with your existing IT system and automate tasks to improve productivity and customer satisfaction.


Distribution & Inventory Management

Integrate with existing logistics systems to automatically route information on shipments received at stores and distribution centers via mobile messaging and capture information into IT systems and daily reports.


Shift Management and Staffing

Create unlimited worker pools and configure availability parameters for each candidate and automatically send SMS as shift offers to candidates. Automatic SMS reminders ensure workers arrive for their scheduled shift.

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Retail Logistics & Operations Management

Provide rapid broadcast notifications directly from Soprano Connect between remote workers at multiple retail locations. For example, retail workers can use SMS to report low inventory levels or flag slow-selling items. Drivers will be informed of route changes and weather updates, and workers can use mobile devices to log shift hours or check in to a retail location.

Distribution & Inventory Management

Soprano Connect integrates with existing retail logistics systems to automatically route shipment information received at stores and distribution centers using Omnichannel communication.

Shift Offers & Staffing

Soprano Connect allows you to create a worker pool and configure availability to enable automated staffing offers for viable candidates.


Multi-site Retail Operations

Soprano Connect can be used across multiple sites from a single, intuitive cloud-based portal. 

Get Intel Fast

Automatically route information on shipments received at stores and distribution centers to IT systems and daily reports.

Reduce Failed Delivery Rate

Dispatch alerts can be sent to drivers for re-routing and weather updates, and workers can use mobile devices to log hours at the beginning and end of shifts, or to report their location.

Prevent Hacking and Phishing

Lower the risk of successful hacking and phishing attacks and meet current account security best practices with two-factor authentication for customer account logins,

Meet Best Practices

Two-factor authentication (also known as multifactor authentication) requires an online account holder to present two separate passwords before being allowed to be logged into their account.

Lower Risk With Verification

Deliver one-time passwords via SMS to mobile phones, providing a second form of identity verification.

Use Smart APIs fo Integration

Integrate Soprano solutions seamlessly with your existing online and ecommerce systems.

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Retail Staff Training & Coordination

Use Soprano Connect’s StaffSafe application to verify worker staff safety & status, track responses and automatically escalate if the response hasn’t been received based after a specified period of time.


Business Continuity Planning

Create your templates and group lists in advance (for example, different templates and lists for regional retail workers, security staff, logistics operators, first responders, etc.). Or, import group lists directly from existing IT systems to save time.

Critical Incidents

Tailor broadcast messages templates before sending, combine group lists, and request delivery acknowledgment using Soprano Connect. View real-time reporting at any point during an incident. Send ad hoc notifications anytime, or schedule automatic delivery of pre-recorded broadcast alerts.

Compliance Safety & Training

Use Soprano Connect to automate retail training reminders, safety procedures, and company-wide or team-based information and announcements.

Customer Loyalty

Make life easy for your customers – and for you – with tools that capture feedback, allow customers to opt in and out of lists, and solicit additional information

Engage with Interaction

Use quizzes and surveys to increase engagement and collect additional demographic information.

Track and Report

Use powerful reporting tools for marketing campaign management and tracking, resulting in improved campaign performance.

Mobile Marketing Campaigns

Send URLs to web pages with detailed or personalised information. Add sending scheduled text message, mobile, and email promotions to one or many lists to your marketing campaigns.

Manage B2C Mobile Alerts

Use Soprano Connect to automate retail loyalty programs you send automatic announcements, account messages and promotions. Effortlessly manage a large list of subscribers and access detailed reports to review campaign performance.

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Why Soprano Connect?

Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.

We send over 10 billion mission critical messages per year, from over 4.5 million active users. Our customers include over 150 Global Fortune 2000 companies. Soprano products are used actively by global top-100 companies, leading financial institutions, and large government agencies in four major world regions. Soprano’s award-winning engineering and innovation has resulted in a powerful cloud-based enterprise platform that powerfully integrates IP, SMS, MMS, voice, and location into a seamless secure business mobile messaging experience.

Soprano are heavily focused on providing a solution which gives you high engagement rates and results. We have a team of experts based worldwide ready to help you with your business requirements.

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Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano Connect Customers

Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

Soprano Connect is a leading global CPaaS solution, proudly featured by

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Guides and Resources for Retail Messaging Services

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