Conversational AI Chatbot Platform for Enterprise
Deliver humanlike communication experiences at scale with Soprano’s Conversational AI platform.
Trusted By 4500+ Enterprise and Government Organisations
Built for Enterprise
Designed, trained and proven to solve enterprise challenges.
Secure by Design
Every interaction protected by enterprise-grade security.
Easy to Implement
Launch fast and scale across teams, departments and regions.
Customer, Prospect And Employee Experiences, All Powered By Conversational AI
Customer Support
- Handle, deflect and escalate tickets at scale with AI-powered support.
- Billing inquiries, troubleshooting, account access and more.
- Reduce wait times, free up agents and improve customer satisfaction.
Lead Capture & Qualification
- Engage and qualify inbound leads with AI that works like your best SDR.
- Website visitors, live chat, campaign responses, all captured, scored and routed automatically.
- Improve lead quality, reduce manual screening and increase speed to follow-up.
Appointment Scheduling & Management
- AI-powered appointment management, fully integrated with your booking systems.
- Automated Confirmations, follow-ups, reminders and more.
- Reduce manual follow-ups and costly missed appointments.
HR & Internal Workflows
- AI assistants that support employees with everyday requests and internal processes.
- HR queries, onboarding tasks, IT support, leave requests and more.
- Speed up response times and reduce manual admin to improve the employee experience.
The Conversational AI Platform For Enterprise
Deliver Humanlike Experiences At Scale
No queues. No bottlenecks. Just the ability to respond to every customer in a personal way, on a scale your best employees can’t match.
Stay Available Anytime, Anywhere
Provide genuine 24/7/365 support with instant responses guaranteed and unaffected by office hours, public holidays, or time zones.
Enable Smart, Contextual Interactions
Natural Language Processing and contextual understanding enable bots to deliver responses shaped by each interaction’s intent, context and history.
Seamlessly Hand Off to Live Agents
Smart escalation and live agent hand off ensure interactions requiring human input are automatically routed to the right teams.
Automate Complex Workflows
Replace repetitive, manual tasks with end-to-end automation powered by RPA technology that makes even the most complex workflows, simple.
Integrate with Enterprise Systems
Your organisation runs on enterprise tools. Our platform can speak to all of them through REST and SOAP API integrations — CRMs, HR systems, service desks and more.
Provide Grounded Responses
Webpages, internal documents, or portal links. Choose the knowledge sources responses are grounded in and they’ll serve as built-in accuracy guardrails.
Engage Customers in Their Language
Break down language barriers with true multilingual support, powered by our platform’s ability to converse in 65+ languages.
The Conversational AI Platform For Enterprise
No queues. No bottlenecks. Just the ability to respond to every customer in a personal way, on a scale your best employees can’t match.
Replace repetitive, manual tasks with end-to-end automation powered by RPA technology that makes even the most complex workflows simple.
Provide genuine 24/7/365 support with instant responses guaranteed and unaffected by office hours, public holidays or time zones.
Your organisation runs on enterprise tools. Our platform can speak to all of them through REST and SOAP API integrations — CRMs, HR systems, service desks and more.
Natural Language Processing and contextual understanding enable bots to deliver responses shaped by each interaction’s intent, context and history.
Webpages, internal documents, or portal links. Choose the knowledge sources responses are grounded in and they’ll serve as built-in accuracy guardrails.
Smart escalation and live agent hand off ensure interactions requiring human input are automatically routed to the right teams.
Break down language barriers with true multilingual support, powered by our platform’s ability to converse in 65+ languages.
Enterprise-Grade Platform, For Enterprise-Grade Challenges
Custom Metrics & Reporting Dashboard
- Build custom dashboards to track the metrics that matter most to your organisation.
- Prove ROI and uncover interaction insights that guide forecasting, planning and strategy.
- Identify conversation drop-offs or bottlenecks and optimise journeys to improve your CX.
Drag & Drop Workflow Builder
- Design and launch conversational workflows in minutes, without relying on developer resources.
- Build logic, branches and triggers visually to automate complex interactions with ease.
- Iterate and improve conversations quickly with a flexible, no-code interface designed for scale.
True Omnichannel Reach
- Deliver AI-powered interactions across your customers’ favourite channels with Soprano’s omnichannel platform.
- Engage customers on SMS, WhatsApp, RCS, Viber and more — all from one secure, unified workspace.
- Maintain context as interactions move between channels, ensuring experiences are connected, not siloed.
Whitelabel Branding & Design Control
- Create conversational communication experiences that look, feel and sound like your brand.
- Apply your colours, fonts and logo to any build for cohesive, trusted interactions.
- Set the tone and style of your solution so every conversation feels like talking to your team.
How Acorn Compliance Saves 2,700+ Hours With AI-Powered Bot
“With Soprano’s support, we’ve transformed what was once a complex, manual process into a seamless, AI-driven experience — making high-quality regulatory support accessible to startups who might otherwise get lost in compliance red tape.”
Michael Bell
Partner, Acorn Compliance
Conversational AI Chatbot Helps UK Council Cut Enquiries by 85%
“We wanted to enable our residents so they can self-serve wherever possible. Now they can access the information they need at a time that suits them and in a way that is convenient."
Alison Webb
Executive Member for Customer and Corporate Services, Breckland Council
Conversational AI That Works With Your Existing Tech Stack
Plug and play our Conversational AI solution into your enterprise tools via simple API integration.
Conversational AI FAQs
Conversational AI is a type of artificial intelligence that uses natural language processing (NLP) and automation to enable two-way communication between people and systems. It powers chatbots, voice assistants, and workflows that understand context, respond intelligently and action tasks that would usually require manual input.
Chatbots use predefined scripts to answer basic questions and perform simple tasks. Conversational AI uses natural language processing (NLP) and machine learning to understand intent and context, enabling more dynamic, humanlike interactions that can handle complex workflows and integrate with enterprise systems.
Yes. Soprano’s Conversational AI connects to almost any enterprise system through REST or SOAP APIs, including CRMs, HR platforms, and ticketing tools. If your systems have an API, our platform can integrate with them securely and reliably.
Soprano’s Conversational AI is built with enterprise-grade security. It supports data encryption, authentication, and access controls to protect every message and workflow. The platform also complies with strict industry standards to ensure privacy and reliability.
No. Conversational AI is designed to work alongside people, not replace them. It can handle routine enquiries automatically and escalate complex cases to the right teams, helping employees focus on higher-value tasks and provide faster resolutions to customer or employee inquries.
