Discover how Conversational AI and digital engagement tools help enterprises remove CX friction, enhance customer interactions, and deliver faster, smarter experiences.
Subject: Customer Experience
Detail: Intermediate
Length: 30 Minutes
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Who is talking in this webinar?
- Lee Peng Tan: VP of Growth Asia – Soprano Design
- Dean Withey: Global Head of AI – Soprano Design
In this webinar, Lee Peng Tan and Dean Withey will share how leading brands across Asia and Europe are using Conversational AI to remove CX friction, improve retention, and drive proactive engagement.
Customer experience is evolving rapidly — and the most successful businesses are those that deliver seamless, secure, and human-centered interactions.
Watch the webinar to learn about:
- CX innovations from retail and finance leaders improving retention, satisfaction, and ROI
- AI sentiment analysis in action—how it helps teams anticipate needs and defuse frustration
- Insights from Soprano’s New Communication Report, based on 8,000+ enterprises globally
- Proven tactics to reduce friction and enhance engagement across the customer lifecycle
Whether you’re shaping CX strategy, driving engagement, or selecting the right AI tools, this session will leave you with fresh ideas to elevate your customer experience.