Global Research Report
The Future of Digital Communication 2025
Download our exclusive report to discover the trends shaping the future of enterprise communications.
Download The Report
8000+ Respondents
42 Key Trends Analysed
Download our exclusive report to discover the trends shaping the future of enterprise communications.
Download The Report
8,000+ Surveyed, 10 Countries
42 global trends analysed
Generational, regional & industry data
Inform your engagement strategy
Actionable insights to implement
The way people want to communicate with organisations is changing – and fast.
AI, automation and new channels all bring exciting communication potential to consumer-business interactions – but they also come with challenges never faced before.
Our exclusive Global Research Report unpicks exactly what today’s consumer expects, what they value most and what they’re concerned by when interacting with organisations:
What channels do consumers prefer using when communicating with
key service providers?
What do consumers value most when interacting with
organisations?
How willing are consumers to interact with AI for everyday
interactions?
Security at the core of digital engagement
Younger consumers demanding quicker responses
The growing influence of AI-powered chatbots
Preventing data breaches key to retaining consumer trust
Providing humanlike interactions more important than everSoprano Design is a CPaaS (Communication Platform as a Service) provider that helps large enterprise and government organisations unleash their communication potential.
Since 1994, we've been trusted by some of the world’s biggest organisations to deliver secure, reliable and scalable messaging solutions, powering over 32 billion interactions every year.
