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About this entry…

Discover how digital engagement technologies are helping banks and insurance providers overcome communication challenges, meet rising customer expectations and improve their CX.
Subject: Customer Experience
Detail: Intermediate
Length: 30 Minutes
Author:

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Who is talking in this webinar?

  • Andrew Chanmugam: Former CXO / Executive General Manager of Suncorp Bank
  • Selina Seah: Head of IT Shared Services, IT Business Partner Income Insurance Singapore
  • Andrew Fry: Global VP of Partnerships & Product Marketing – Soprano Design

In this webinar, Andrew Chanmugam, Selina Seah and Andrew Fry explore the challenges faced by banking and insurance organisations and how they are using the latest digital engagement tools to create communication experiences that not only meet but exceed customer expectations.

Watch the webinar to learn about:

  • How Digital Engagement Solutions Are Driving CX in Banking & Insurance
  • How to Tackle CX Challenges Facing Banking & Insurance Organisations
  • Real World CX Success Stories

More often than not, customers hold interactions with their bank and insurance provider to a higher standard than those with other service providers. With finances, personal data, and trust on the line, customers expect every interaction with banking and insurance organisations to be simple, swift and secure. 

This presents banks and insurers with a challenge: How do they meet their customers’ growing expectations effectively?

The latest digital engagement technologies are enabling the world’s largest banking and insurance organisations to meet these demands and improve CX while ensuring compliance, security and efficiency at scale.