RCS BUSINESS MESSAGING

Turn One-Way Texts into Conversational Experiences with RCS

Deliver more trusted and interactive mobile interactions with Soprano’s RCS Business Messaging solution built for enterprise.

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Trusted By 4500+ Enterprise and Government Organisations

RCS Business Messaging Platform and API

Connected Everywhere

Growing device and carrier support ensures reach.

Carrier-Grade Delivery

Encrypted, carrier-grade delivery for every message.

App-Like Messaging

Rich media and interactive features sent to native inboxes.

Richer Customer Experiences, Powered by RCS Business Messaging.

Promotional Campaigns

Promotional Campaigns

  • Send branded, feature-rich marketing messages that drive action.
  • Product launches, seasonal offers, event invites and loyalty promotions.
  • Increase engagement and click-through rates with more interactive messaging.
Bookings & Payments

Bookings & Payments

  • Secure payment experiences, delivered directly to your customer’s inbox.
  • Booking and payment confirmations, invoices, renewals and order processing.
  • Build instant trust with verified sender icons to reduce drop offs.
Service Notifications

Service Notifications

  • Engaging two-way messaging with quick-reply buttons and clickable links.
  • Delivery tracking, appointment reminders, maintenance notifications, and outage alerts.
  • Reduce inbound support requests by enabling customers to self-serve.
Customer Support

Customer Support

  • Conversational customer support responses delivered in real-time.
  • Account access, service inquiries, technical issues and general support requests.
  • Faster, more convenient support interactions that improve customer satisfaction.

RCS Business Messaging Platform for Enterprise

Deliver Feature-Rich Messaging Experiences

Bring your messages to life with buttons, images, and carousels that make it easy for customers to browse, tap and take action instantly.

Every Message, Sent in Your Branding

Your logo, colours and brand name appear directly in messaging threads, increasing visibility and reinforcing brand recognition with every message.

Drive Action with Clickable Links

Add clickable buttons and links that guide your customer’s experience and allow them to self-serve where possible.

Build Instant Trust with Verified Sender IDs

A message that can be trusted is more likely to drive engagement. Show your customers it’s really you messaging them with verified sender badges.

Enable Conversational Interactions

Build two-way workflows with suggested replies and actions that replicate human-to-human interactions.

Know When Messages Land

Delivery and read receipts show exactly when messages are delivered and read, giving clear visibility into performance.

RCS Business Messaging Platform for Enterprise

Bring your messages to life with buttons, images, and carousels that make it easy for customers to browse, tap and take action instantly.

Enterprise-Grade RCS Messaging, For Enterprise-Grade Challenges.

Custom metrics & reporting dashboard

Optimise with Real-Time Analytics

  • Access real-time dashboards showing delivery, read status and engagement for every RCS workflow.
  • Identify what’s working, what isn’t and where changes will have the most impact.
  • Use clear data to refine and improve every messaging experience over time.
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Why Soprano for RCS Messaging?

RCS Messaging solutions, backed by a CPaaS platform that’s been automating enterprise communications for decades.

Strategic Communication Partner

RCS Messaging workflows designed with you, for you – nothing pre-built or off the shelf.

24/7/365,
Follow-the-Sun Support

Always-on regional support for faster issue resolution, escalation and delivery assurance.

Trusted in Highly Regulated Sectors

The communication partner for banking, healthcare, and government organisations.

30+ Years Messaging Expertise

Deep knowledge of enterprise challenges earned from 30 years of automating communications.

RCS Business Messaging FAQs

RCS messaging (Rich Communication Services) is a mobile messaging standard that supports richer content than SMS. It allows businesses to send structured messages with features such as images, buttons, cards and verified business information while still using the device’s native messaging app.
SMS is limited to plain text. RCS supports richer, interactive messages including images, cards, buttons and verified sender branding, all delivered through the device’s native messaging app.
RCS support depends on the customer’s device, carrier and region. It is widely available on Android where RCS is enabled, with carrier support continuing to expand globally.
Yes. RCS Business Messaging typically requires brand verification so recipients see a verified sender profile and consistent branding. The approval process varies by market and carrier.
If a customer cannot receive RCS due to device, carrier or settings, messages can automatically fall back to SMS. This ensures delivery even when RCS is unavailable.
RCS can provide delivery and read status, as well as engagement data such as button taps and interactions. Availability depends on region and implementation.

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