Every year, Soprano powers the delivery of hundreds of millions of mission-critical messages across Australia’s healthcare ecosystem – from patient engagement to workforce coordination to urgent system alerts.
With secure, compliant infrastructure and advanced capabilities like Conversational AI, automated reminders, and Rich Communication Services (RCS), our platform supports some of the most complex and high-pressure health environments in the country.
And chances are—you’ve already used us.
Soprano is the technology engine behind leading enterprise-grade messaging platforms, including:
Built for Healthcare Communications
- Conversational AI & Chatbots – automate responses, free up clinical staff
- RCS Messaging – deliver rich, interactive, app-like experiences
- Certified Secure – SOC 2 Type 2 compliance for privacy and secure data processing
- Plug & Play – integrates easily into existing systems and workflows
- CPaaS Leader – enterprise scale, global experience, local support
Case Study: Smarter Messaging in Emergency Services
SECAmb, part of the NHS in the UK, faced a costly problem: emergency calls would sometimes be cancelled too late, after dispatch had already begun, wasting valuable resources and delaying care for those in need.
With a simple automated SMS solution powered by Soprano, the service allowed callers to cancel immediately via text – saving both time and lives.
Results:
- Faster redeployment of emergency resources
- Significant cost savings in dispatch and claims
- Over 300 staff-hours saved in just one week
- Hundreds of welfare check responses processed via SMS
Now, they’re scaling the solution with RCS, chatbots, and read receipts, bringing intelligent automation to the frontline of patient care.
Future-Ready Messaging for Healthcare Teams
With healthcare evolving rapidly, digital communication has never been more critical. Soprano helps teams move faster, communicate smarter, and stay connected—securely and at scale.
See how Soprano can support your healthcare comms strategy, from patient engagement to clinical coordination.
