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Soprano Adquires Silverstreet

In what has been a year of uncertainty, our vision of providing intelligent and secure mobile messaging solutions for enterprises and governments worldwide, has never faltered. As one of the world’s leading providers of enterprise communications for more than 25 years, I am thrilled to announce our acquisition of Silverstreet – beginning a new chapter … Read more

The Growing Role Of Digital Communication In Customer Service

What does good customer service look like to you? At a broad level, the answer to that question is changing – and fast – with the help of digital communication. Until very recently, human contact was seen as the gold standard for customer service; ideally face-to-face, or over the phone where an in-person interaction wasn’t … Read more

To stay ahead in the cut-throat financial services industry, firms need to digitally transform or they will perish. By embracing digital transformation, financial institutions can improve their overall performance, both in productivity and revenue. At Soprano we believe a successful digital transformation strategy aims to provide more meaningful interactions with employees, customers and other key … Read more

To support financial firms in their digital transformation efforts, we believe that success lies in the ability to create rich, engaging and meaningful interactions. Each of these interactions can be called a “Moment of Truth”. That moment that will either make or break a business. A moment of truth is crucial for digital transformation in … Read more

Digital Transformation in Finance The world of finance is undergoing a digital transformation. From how we collaborate to how we engage customers, radical leaps in technology has revolutionised how we interact and communicate with one another. A recent survey by the Hackett Group reported that 96% of financial institutions expect digital transformation to bring significant … Read more