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The banking industry is undergoing a complete transformation. While financial customers move online and more digital-only competitors appear on the scene, traditional banks are focusing all their efforts on adopting new technologies to deliver a great customer experience. IVR helps to meet all that challenges. Ready to learn more about IVR in banking? Keep reading. … Read more

What would your reaction be if we told you that 47% of bank consumers are not engaging with you the way you think they are? And what would you say if we told you that by simply integrating Mobile Messaging throughout your customer journey, you would be able to better engage with those potential customers? Read on to learn more.  The world is evolving … Read more

Chief Digital Officers (CDOs) today are tasked with creating digital customer experiences that enhance a bank’s brand, generate revenue and differentiate themselves from the competition. The pandemic fast-tracked digital transformation initiatives, and now CDOs need to determine which methods of engagement will take them into the future. Growth-focused banking CDOs have dual primary responsibilities: designing … Read more

How well businesses engage customers and deliver a great customer experience can differentiate them from their competitors. Learn here how to create an effective customer experience in finance. In 2020, COVID-19 forced customer engagement online. According to Frank Rohde, President and CEO at Nomis Solutions, “post-COVID, the majority of customers will continue to engage digitally … Read more

Within the financial services industry, the pandemic has caused a significant shift in consumers’ expectations, particularly on how they use the services. As a result, finance organisations are asking themselves how to create value for their customers. Find the answer in this article. We will look at how the expectations of the financial consumer have … Read more

Essential to all positive partnerships is trust, something consumers around the globe increasingly demand of the financial and insurance sectors post the GFC.   A survey by information services firm Experian and market researcher IDC in 2017 found consumers in advanced economies such as Singapore and Hong Kong tend to have a lower tolerance for … Read more

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Banks and financial institutions are digitally evolving to keep up with customers expectations. From reducing fraud, to improving customer service and increasing payments made, we’ve compiled 10 reasons why is important the communication in banking sector and how companies are using a digital finance solution.

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To stay ahead in the cut-throat financial services industry, firms need to digitally transform or they will perish. By embracing digital transformation, financial institutions can improve their overall performance, both in productivity and revenue. At Soprano we believe a successful digital transformation strategy aims to provide more meaningful interactions with employees, customers and other key … Read more

To support financial firms in their digital transformation efforts, we believe that success lies in the ability to create rich, engaging and meaningful interactions. Each of these interactions can be called a “Moment of Truth”. That moment that will either make or break a business. A moment of truth is crucial for digital transformation in … Read more

Digital Transformation in Finance The world of finance is undergoing a digital transformation. From how we collaborate to how we engage customers, radical leaps in technology has revolutionised how we interact and communicate with one another. A recent survey by the Hackett Group reported that 96% of financial institutions expect digital transformation to bring significant … Read more