Soprano recognised as a ‘CPaaS Leader’ by Quadrant Knowledge Solutions Get the report

There’s no better way to find out about a service than to hear real life stories about how other businesses, or in this case healthcare organisations are using and benefitting from it. We would like to share two great case studies; the first from one of the largest paediatric hospitals in the UK and the … Read more

The strain of missed medical appointments is echoed worldwide. Patient no-shows lead to delays in treatment, longer wait times for appointments for other patients and astronomical costs for medical practices. In fact, in January 2019 NHS England reported that 15 million GP appointments are missed annually, which likely wastes over £200 million each year. If … Read more

You can probably think of five or 10 different workflows used in your own organisation off the top of your head. But when you start detailing the steps in each one, it’s easy to get tangled up where roles and processes overlap. You can make each workflow easier to improve by diagramming it in a … Read more

According to a 2012 Medscape/WebMD survey, “33% of doctors spend over 10 hours a week on paperwork and administration.” That’s time you’re not spending with patients. Paperwork isn’t the only place doctors, nurses, and other healthcare employees are inefficient. Effective communication in healthcare seems to be eluding us. Just three common healthcare workflows cost hospitals … Read more