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Digital transformation it’s not a new term for the healthcare industry. But during the pandemic, unique challenges emerged to solve new patients’ needs that are here to stay. Healthcare providers who don’t leverage technology to improve patient experience and processes will lag far behind those who do. In the last few decades, some hospitals and … Read more

The pandemic exposed the need for improving communication in the healthcare industry. While people have more demands and expectations, changing how we design the patient experience is critical. In this article, you will discover how mobile messaging helps clinics and healthcare providers increase efficiencies and enhance the relationship between patients and doctors. Sometimes, the patient experience … Read more

COVID-19 has been transformative in many ways. But in others it has simply accelerated existing trends. Case in point: digital communication. While most of us are now familiar with the user-facing tech – the conferencing over Zoom or collaborating within Microsoft Teams – the foundation of organisational communication is where the starker transformation has occurred. … Read more

COVID-19 has brought us all together digitally. We’ve relied on digital communications like never before with family and friends, internally in the workplace, and in B2C and B2B comms, too. The pandemic has been massively impactful across the business community, and there are quite a few ways in which we have all grown for the … Read more

There’s no better way to find out about a service than to hear real life stories about how other businesses, or in this case healthcare organisations are using and benefitting from it. We would like to share two great case studies; the first from one of the largest paediatric hospitals in the UK and the … Read more

The strain of missed medical appointments is echoed worldwide. Patient no-shows lead to delays in treatment, longer wait times for appointments for other patients and astronomical costs for medical practices. In fact, in January 2019 NHS England reported that 15 million GP appointments are missed annually, which likely wastes over £200 million each year. If … Read more

You can probably think of five or 10 different workflows used in your own organisation off the top of your head. But when you start detailing the steps in each one, it’s easy to get tangled up where roles and processes overlap. You can make each workflow easier to improve by diagramming it in a … Read more

According to a 2012 Medscape/WebMD survey, “33% of doctors spend over 10 hours a week on paperwork and administration.” That’s time you’re not spending with patients. Paperwork isn’t the only place doctors, nurses, and other healthcare employees are inefficient. Effective communication in healthcare seems to be eluding us. Just three common healthcare workflows cost hospitals … Read more