Soprano recognised as a ‘CPaaS Leader’ by Quadrant Knowledge Solutions Get the report

Customers do not just purchase products and services, but experiences. Do you know 64% of people think customer experience is more important than price in choosing a particular brand? At the same time, digital transformation has also changed over the years. Service organizations initially focused on websites for desktop users but shifted to mobile app … Read more

WhatsApp for customer service has become a must-have for companies of all sizes and industries. With more than 2 billion active users, it is an excellent mobile channel to boost customer satisfaction and improve sales. The world is changing so fast that many ways businesses used to communicate with their customers are not working anymore. … Read more

It’s no news that WhatsApp is one of the world’s most popular messaging apps. It started as an easy way to chat with friends and family, but now it goes well beyond that. With more than 2 billion active users, the benefits of WhatsApp Business API have evolved crucial for businesses and governments to engage … Read more