Is Your CX Strategy Speedy, Seamless, and Smart Enough?

Customer experience (CX) is evolving rapidly, and the brands that stay ahead prioritise speed, retention, and proactive engagement. Leading businesses across Asia and Europe are redefining their strategies to eliminate friction, enhance interactions, and deliver seamless experiences that keep customers coming back.

Join us online for “From Friction to Flow: How Leading Brands Are Rethinking CX,” where we’ll unpack real-world strategies from top-performing businesses transforming customer experience across channels.

Date:     09 July Wednesday
Time:     10:00 AM – 10:45 AM (BST)
               05:00 PM – 05:45 PM (SGT)
Teams:  Online

What you’ll take away:

• CX innovations from retail and finance leaders improving retention, satisfaction, and ROI
• AI sentiment analysis in action—how it helps teams anticipate needs and defuse frustration
• Insights from Soprano’s New Communication Report, based on 8,000+ enterprises globally
• Proven tactics to reduce friction and enhance engagement across the customer lifecycle

Whether you’re shaping CX strategy, driving engagement, or selecting the right AI tools, this session will leave you with fresh ideas to elevate your customer experience.