Harry Yu

Profile: Harry Yu is our Solutions Consultant in Asia. He has been working in the company since 2020, and he is based in Singapore. Do you want to read more articles written by Harry? Click below or visit the LinkedIn page.

Posts by Harry Yu:

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How do AI chatbots work?

Companies are always on the lookout for ways to improve the customer experience. What better way than to explore tools that harness the power of automation with minimal human intervention? Find out how chatbots can become an invaluable tool in your mobile communications effort.

30th May 2022

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WhatsApp Business API: Key Features & Benefits

In this article, I explain the rising value of WhatsApp API to businesses around the world, and what Soprano’s WhatsApp Business API might offer your business in terms of automated messages and improved customer journeys.

07th Apr 2022

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How Soprano Is Enhancing Digital Communication in a Post-COVID-19 World

COVID-19 has been transformative in many ways. But in others it has simply accelerated existing trends. Case in point: digital communication. While most

09th Nov 2020

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The Impact of COVID on Driving Digital Transformation and Communications

COVID-19 has brought us all together digitally. We’ve relied on digital communications like never before with family and friends, internally in the workplace,

04th Nov 2020

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The Trends Reshaping Customer Engagement

There has been an explosion in communication channels. CPaaS offers a future-proof solution to the communication needs, giving more opportunities for companies.

28th Oct 2020

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Virtual Customer Communication: How to Enhance Your Digital Engagement

Learn how effective engagement drives an emotional connection between a business, its customers and its employees – all of which leads to greater business success.

15th Sep 2020

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Are You Using Communication Tools the Right Way?

Learn how you can take advantage of your software’s full capabilities by enhancing and enriching communications, both internally and externally.

11th Aug 2020

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How to Reduce Customer Churn with Omnichannel Marketing

Customer disengagement and customer churn are usually two faces of the same problem – not fulfilling the customer’s expectations. The most common reasons

19th May 2020