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Healthcare Case Study: How to Improve Patient Response Rate

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Advancing in the digital transformation in healthcare

This organisation is one of the biggest healthcare network in the world, catering to a population of over 54 million and employing around 1.2 million people. Of those, the clinically qualified staff include doctors, general practitioners (GPs), nurses and health visitors. It deals with over 1 million patients every 36 hours. They were using phone calls to reach and rebook patient appointments. This organisation had the following challenges:

  • Ineffective and inefficient way of reachingmembers to confirm and rebooking missed appointments
  • High DNA rate (Did Not Attend) of around 10%.
  • Typical missed appointments cost a CCG $40+and $187 per appointment, although for missed surgical appointments this can raise to $140-$280K
  • Due to higher DNA, they experience loss inprofit, therefore, underutilization of the centre’s resources
The Solution

Fully integrated mobile messaging with HTTPs API

Soprano 2-way SMS reminder: Over 250 3rd party applications were integrated into Soprano’s mobile messaging software with patient booking system using HTTPS and other APIs.

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Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

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Appointment and reminders

  • Appointment confirmations
  • Scheduling system communications
  • Appointment reminders
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Critical messaging

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