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Healthcare

Healthcare Case Study: How to Improve Patient Response Rate

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Challenges

Advancing in the digital transformation in healthcare

This organisation is one of the biggest healthcare network in the world, catering to a population of over 54 million and employing around 1.2 million people. Of those, the clinically qualified staff include doctors, general practitioners (GPs), nurses and health visitors. It deals with over 1 million patients every 36 hours. They were using phone calls to reach and rebook patient appointments. This organisation had the following challenges:

  • Ineffective and inefficient way of reachingmembers to confirm and rebooking missed appointments
  • High DNA rate (Did Not Attend) of around 10%.
  • Typical missed appointments cost a CCG $40+and $187 per appointment, although for missed surgical appointments this can raise to $140-$280K
  • Due to higher DNA, they experience loss inprofit, therefore, underutilization of the centre’s resources
The Solution

Fully integrated mobile messaging with HTTPs API

Soprano 2-way SMS reminder: Over 250 3rd party applications were integrated into Soprano’s mobile messaging software with patient booking system using HTTPS and other APIs.

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Soprano Connect’s Customers

Soprano Design have more than 4500 customers globally across APAC, EMEA, LATAM and the US.

Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.

Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.

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Appointment and reminders

  • Appointment confirmations
  • Scheduling system communications
  • Appointment reminders
  • Appointment amendments or alterations

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Critical messaging

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Updates and confirmations

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