Viber Business Messaging
Connect on One of the World’s Leading Messaging Platforms
Reach your people on one of the world’s most used messaging apps, with Soprano’s Viber Business Messaging solution built for enterprise.
Trusted By 4500+ Enterprise and Government Organisations
Viber Business Messaging and API
1Billion Registered Users
Reach engaged audiences on a truly global scale.
Richer Messaging Experiences
Image, video, carousels and buttons in every message.
Verified Business Sender Icons
Blue tick verification builds trust before you speak.Conversational Customer Interactions, Powered by Viber Business Messaging
Customer Support
- Give support teams a conversational channel to receive, triage and resolve queries.
- FAQs, case tracking, password resets, appointment changes and complaints.
- Free up frontline staff for complex queries while automated responses take care of the routine ones.
Service Updates & Alerts
- Push real-time status updates, confirmations and time-sensitive alerts.
- Payment receipts, service updates, dispatch notifications and booking reminders.
- Rich formatting means recipients get context at a glance, not just a plain line of text to decipher.
Marketing Campaigns
- Plan, send and track rich, targeted campaigns to opted-in audiences.
- New product announcements, seasonal promotions, loyalty incentives and win-back campaigns.
- Turn messages into measurable results with rich visuals, interactive carousels and one-tap response buttons.
Authentication & Verification
- Deliver one-time passwords, two-factor authentication codes and identity verification messages.
- Login approvals, transaction sign-offs, new account verification and access management.
- Reduce fraud exposure and replace SMS OTPs with faster, lower-cost delivery over an encrypted channel.
Viber Business Messaging Platform for Enterprise
Conversational Messaging at Scale
Swap one-way broadcasts for two-way conversations at enterprise volume, with automation handling the routine and live agents stepping in whenever a human response is needed.
Make Every Message
an Experience
Go beyond plain text. Send images, video, audio and documents directly in the conversation to deliver richer, more engaging communications that inform, demonstrate and drive action.
Guide Recipients Through Any Journey, End to End
Deploy automated chatbots that handle queries, guide recipients through structured journeys, collect information and escalate to live agents when needed, all without any manual effort from your team.
Your
Brand, Recognised Instantly
Your brand name, logo and a blue tick verification badge appear in every conversation, so recipients know immediately they are hearing from your organisation and not an unknown sender.
From Message to Moment in a Single Tap
Present multiple options, offers or products in a single scrollable carousel. Add interactive buttons, quick replies and call-to-action links so recipients can respond or convert without leaving the conversation.
Share What Words Cannot
Exchange contracts, invoices, booking confirmations, receipts and identity documents directly within the conversation. Recipients can send files back too, making two-way document handling fast and frictionless.
Viber Business Messaging Platform for Enterprise
Swap one-way broadcasts for two-way conversations at enterprise volume, with automation handling the routine and live agents stepping in whenever a human response is needed.
Your brand name, logo and a blue tick verification badge appear in every conversation, so recipients know immediately they are hearing from your organisation and not an unknown sender.
Go beyond plain text. Send images, video, audio and documents directly in the conversation to deliver richer, more engaging communications that inform, demonstrate and drive action.
Present multiple options, offers or products in a single scrollable carousel. Add interactive buttons, quick replies and call-to-action links so recipients can respond or convert without leaving the conversation.
Deploy automated chatbots that handle queries, guide recipients through structured journeys, collect information and escalate to live agents when needed, all without any manual effort from your team.
Exchange contracts, invoices, booking confirmations, receipts and identity documents directly within the conversation. Recipients can send files back too, making two-way document handling fast and frictionless.
Enterprise-Grade Viber Platform, for Enterprise-Grade Challenges
Multi-Channel Orchestration
- Run Viber alongside SMS, RCS, WhatsApp, Email and Voice from one platform, with no channel siloed from another.
- Set rules to escalate, reassign or follow up across channels based on delivery status, response or inactivity.
- Give your team a single view of every conversation, regardless of which channel it started on.
Official Viber Business Messaging Partner
- Soprano is an official Rakuten Viber Business Messaging partner, giving you a verified, compliant route to the channel at enterprise scale.
- We handle business profile creation, sender verification and message type approval so your team does not have to.
- Go live faster and with full confidence that your setup meets Viber's requirements from day one.
Built-In SMS Fallback
- When Viber is unavailable on a recipient's device or unsupported by their carrier, the message automatically falls back to SMS.
- No duplicate sends, no manual workarounds. One send instruction covers both delivery paths automatically.
- Report on Viber and SMS delivery separately, so you always know which channel your audience is on.
Available via Platform or API
- Non-technical teams can build and launch Viber campaigns through Soprano Connect's no-code interface in minutes.
- Developer teams can call our REST API directly to trigger Viber messages from any internal system or application.
- Both routes run on the same infrastructure, so reporting, compliance and escalation rules apply equally across each.
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Why Soprano for Viber Business Messaging?
Strategic Communication Partner
Viber messaging workflows designed with you, for you. Nothing pre-built or off the shelf.
24/7 Regional Support
Always-on regional support for faster issue resolution, escalation and delivery assurance.
Trusted in Highly Regulated Sectors
The go-to communication partner for banking, healthcare, and government organisations.
30+ Years Messaging Expertise
Deep knowledge of enterprise challenges earned from 30 years of automating communications.Viber Business Messaging API FAQs
Viber Business Messaging is a channel that allows organisations to send branded, verified messages to
Viber users at scale. It supports rich content including images, video, carousels and interactive
buttons, and can be used for notifications, customer service, marketing campaigns and authentication,
all through a single, secure channel.
Unlike SMS, Viber Business Messaging supports rich media, interactive buttons, carousels and verified
sender profiles, so recipients see your brand name and logo rather than an unknown number. Messages are
delivered over an internet connection rather than a mobile network, typically at a lower cost and with
higher engagement rates than standard SMS.
Viber has its strongest user base across Eastern Europe, the Middle East and Southeast Asia, with
particularly high adoption in Ukraine, Bulgaria, Greece, Belarus, Serbia, Iraq and the Philippines. For
organisations communicating with audiences in these regions, Viber is often the primary or preferred
messaging channel over SMS or other OTT platforms.
Yes. To send Business Messages on Viber, your organisation must be verified by Rakuten Viber, which
involves submitting business details and use case information for approval. Soprano manages this process
on your behalf, including sender profile setup and verification, so your team can get to market quickly
and compliantly.
If a recipient does not have Viber installed or the message cannot be delivered via the app, Soprano's
platform automatically resends it as an SMS. This happens in the background without any manual
intervention from your team. You send once and the platform ensures delivery regardless of whether the
recipient is on Viber or not.
Soprano Connect provides real-time delivery reporting across all Viber messages, including sent,
delivered and read status at the individual message level. Campaign-level dashboards show performance
across open rates, click-throughs and conversions, giving your team the visibility needed to optimise
messaging strategies and demonstrate return on investment over time.
