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CPaas

What is Communication Platform as a Service?

This space is where we can unpack high-level concepts for the core category area. For this particular area, we are recommending using the shorthand version in the primary page header. One reason is to keep the page header from becoming too bulky. Another is because the shorthand is something we believe you are more likely to rank for than optimizing for the longhand version.

5 Mins.
CPaaS

How to Reduce Cart Abandonment Rate with RCS

Abandoned carts: rare in the real world, an epidemic in e-commerce. But how might businesses reduce this endless abandonment? Rich communication services (RCS) represent a potential solution.
Ben Chong
Intermediate
CPaaS Channels, RCS Messaging
4 Mins.
CPaaS

How RCS Business Messaging is Redefining Business Communications and  Customer Engagement 

Today I’d like to talk about rich communication service (RCS) messaging, and its potential to revolutionize marketing – something that’s core to our mission at Soprano.
Abhi Venkateaswar
Intermediate
CPaaS Channels, RCS Messaging
6 Mins.
CPaaS

Rich Communication Services: The Future of Customer Communication?

RCS enables marketers to leverage this key marketing opportunity by communicating with customers via a new, more engaging experience that reaches them no matter what device they’re on, or what messaging apps they use.
Asmara Hadi
Beginner
CPaaS Channels, RCS Messaging
5 Mins.
CPaaS

The Importance of Having a Unified Communication and Collaboration Strategy

Modern communication has turned from the simple trio of email, phone, and SMS, to the complex and overwhelming tsunami of instant messaging apps and collaboration tools. It’s time for a return to simplicity and convenience, and here's how!
Jane White
Intermediate
CPaaS Platform
3 Mins.
CPaaS

Why Your Business Needs Enterprise Messaging Gateway

Enterprise Messaging Gateway is an advancement on traditional SMS messaging systems that offers businesses an even faster, easier, more cost-effective and engaging method of communicating with their customers.
Puneet Bhardwaj
Intermediate
RCS Messaging
5 Mins.
CPaaS

How to Improve your Communication with Soprano RCS Business Messaging

RCS is the new messaging standard that’s revolutionizing the mobile messaging market and provides an excellent opportunity for business and government to engage more deeply with target audiences.
Jane White
Intermediate
RCS Messaging
4 Mins.
CPaaS

Why Your Business Needs Cloud Unified Communications

Cloud unified communications (or CPaaS platforms) are helping businesses to drive sales, reduce customer support costs and increase marketing ROI. A CPaaS provides an incredibly cost-effective solution to business communication problems. It enables rich insight into customer interaction and ensures communication cohesion across multiple channels.
Asha Potla
Advanced
CPaaS Platform
5 Mins.
CPaaS

5 Things to Consider When Choosing a Business Communication Platform

Soprano's communication solutions are easy to use for enterprise customers, ensuring consistency and reliability in their business messaging services. We help businesses create trusted and meaningful interactions with their customers, and to bring value to their conversations.
Carrine Tan
Advanced
CPaaS Platform
5 Mins.
CPaaS

Improving Your Omnichannel Customer Journey With Mobile Messaging

In the past, SMS has been somewhat overlooked by brands in favor of shinier, newer and more exciting technologies. Perhaps because of that fact, mobile messaging has remained a uniquely effective form of customer communication. Today, let's talk about the growing importance of mobile messaging for businesses, and how RCS technology fixes some of the flaws inherent to traditional SMS. Read on below.
Jane White
Beginner
Digital Transformation
6 Mins.
CPaaS

RCS vs SMS and Why You Should Use Both for Campaigns

Not many 80s technologies remain unchanged to this day. SMS is one exception, and in many ways continues to be as effective as ever. But its limitations are beginning to catch up with it. Let's talk about the role that SMS might play as we enter the era of rich communication services or RCS.
Mike Gannon
Intermediate
CPaaS Channels
3 Mins.
CPaaS

How Voice messaging is Changing the Customer Experience

Employing effective communication strategies that engage and satisfy your customers is key to delivering the best customer experience possible. Among the suite of communication tools now available are voice messaging systems – or Voice Broadcast Messaging (VBM) – that promise increased engagement and a positive experience with your brand. 
Daren Soh
Intermediate
Voice Message Broadcast
3 Mins.
CPaaS

A Voice Messaging System Plays a Vital Role in Increasing Customer Engagement

Voice Messaging is easily applicable to a wide range of industries and practices, but common areas in which this technology is being utilized include marketing, customer service, operations and even internal communications.
Daren Soh
Intermediate
Mobile Marketing, Voice Message Broadcast
4 Mins.
CPaaS

Why a CPaaS Solution Is Key to Successful Digital Health Communications

Digital healthcare has revolutionized patient management. A digital health system enables faster communication, quicker action, greater accuracy, lowered care costs, and improved processes.
Linda Adams
Intermediate
CPaaS Channels
3 Mins.
CPaaS

The Benefits of SMS Automation

With 90% of text messages read within three minutes of delivery, it’s clear text is an effective method of communicating with customers and SMS automation can enhance the benefits for your business even further.
Robin Ng
Beginner
Automation, SMS
4 Mins.
CPaaS

Communications Platform as a Service – How We Bring Value To You

A CPaaS solution is an essential for any modern business managing a variety of communications channels. How Soprano assists clients in implementing business communication software?
Matt Thompson
Advanced
APIs, Automation, Digital Transformation
5 Mins.
CPaaS

The Trends Reshaping Customer Engagement

There has been an explosion in communication channels. CPaaS offers a future-proof solution to the communication needs, giving more opportunities for companies.
Justo Hernandez
Beginner
Engagement
5 Mins.
CPaaS

What Is RCS Messaging All About?

Discover how RCS provides the rich message experience that modern consumers have come to expect, from a service that, like SMS messaging, is native to your inbox.
Mike Gannon
Beginner
RCS Messaging
5 Mins.
CPaaS

What Is Voice Broadcast Messaging & What Is it Used for?

Learn all about voice broadcasting and how it's helping companies deliver messages using automated voice calls.
Juan Pablo Salazar
Intermediate
Voice Message Broadcast
3 Mins.
CPaaS

What is a Rich Communication Services Platform

Rich Communication Services (RCS) is a mobile messaging protocol enabling a more interactive messaging experience than traditional plain-text SMS messages.
Matt Thompson
Beginner
RCS Messaging
4 Mins.
CPaaS

What is API Messaging?

Introduction to API messaging and how messaging APIs are used for communication automation
Matt Thompson
Beginner
APIs