Are you keeping pace with fintech digital transformation?
Improve customer experience and reduce service costs through mobile communications
A leading global CPaaS solution, proudly featured by
Mobilising communications for the worlds tech savy banks
ISO-certified hosting facilities with Rest-in-Motion data encryption to ensure your messages are always delivered using superior enterprise-grade messaging routes.
Customer engagement
Enabling financial institutions to integrate real-time communication channels into their existing web and mobile apps
Audience targeting
Connecting app to audience, with omnichannel engagment where your customer is at
Business continuity
Reliable and secure delivery of critical alerts, fraud notification and 2FA passwords
Digital communication redesign
Banks are facing fierce competition for customer loyalty against new ‘digital-only’ banks
Many financial instiutions have invested in their apps and websites to drive their future CX, but trying to find a balance between reinforcing their brand and keeping costs down is tough. There are significant commercial risks to limiting customer engagement to apps, while neglecting other channels.
Only 53% of banks’ customers have truly adopted mobile banking apps (The Financial Brand).
Pandemic lockdowns increased online banking adoption by only 3% (The Financial Brand).
CX strategies limited to 50% of a small banks customers can cost them more than $20M a year (Forrester).
Redesign, digitise and engage
A mobile communication solution to close the customer experience gap
Soprano offers banks a low-code solution with robust hierarchy controls so that business leaders can establish a customer experience plan through CPaaS. They are able to securely manage an implementation of that plan for all of their branches and departments with CPaaS driving proactive messaging, critical notifications, and adoption goals all from one platform.
Avoid stress, customer churn, and financial losses while not having to risk heavy investment.
Prevent opportunity loss for customers who are not fully engaged with your app.
Connect with customers directly and proactively while maintaining controllership of your CX.
An investment in communication that pays off
Incident Management
Prepare for critical incidents with rapid internal communications using 2-way messaging as part of your business continuity plan. Trigger alerts from any web-enabled device.
B2C Messaging
Provide SMS account management and loyalty programs and use our enterprise mobile messaging solutions to automate how you send account notifications and run high volume campaigns.
Finance System Integrated Messaging
Take advantage of comprehensive integration solutions for existing administration, CRM, and alerting IT systems. Improve the customer relationship with an integrated messaging and delight your customers.
Business Continuity
Our business continuity app, Soprano RapidAlert is an advanced incident management solution that enables users to be prepared to send the right message to the right people at the right time quickly and efficiently.
Protect Confidencial Information
Use HTTPS for API connections to provide secure logins via 2-factor authentication, FTPS for transferring lists and IP messaging for encrypted 2 way communications.
2-Way Multi-Channel Messaging
Access a comprehensive 2-way communications platform through a single user interface for inbound and outbound secure mobile messaging.
Frequently asked questions (FAQ)
What are some of the communication options for my business?
By using omnichannel communications, you can implement an integrated strategy that has SMS, Voice, Social chat apps, emails and etc to communicate with your customers directly ensuring a seamless experience.
Can I schedule campaigns?
Yes, Soprano Connect allows you to schedule campaigns according to your plan. Be it one-time campaign or multiple campaigns in different timings, it can all be customised based on your requirements .
Can I integrate your platform with my systems?
Yes, Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities, for this reason, we have our API that supports multiple protocols so that you can easily and quickly integrate your IT systems.
Can you create blacklists and whitelists to filter recipients?
Yes, for each campaign you can define which filter is applied, that is, you can define a black list to exclude those destinations that you do not want to impact or use a white list for those you do want to impact.