API Integration
Automate your SMS, Email, Voice, RCS, WhatsApp and Secure IP-Messaging.
Meet our Soprano API Integration
Our API can be used to enhance your existing web, CRM and other IT applications to enable them to send and receive (2-way) interactive messages. API Integration can automate business processes and build state-of-the-art messaging solutions to improve productivity by integrating with ERP, HR or CRM systems.
Take your website and apps to the next level and extend new capabilities to your existing systems with integrated messaging. Our CPaaS platform allows you to integrate a mix of SMS, Email, Voice, RCS, WhatsApp and Secure IP-Messaging into your apps and systems.
Integrate Soprano Connect into your apps
When it comes to creating customer journeys and business communications for today’s customer – immediacy and consistency is key. We are living in a time where we can reach anyone or anything at the touch of a button. It is crucial for businesses to adapt their digital strategies to ensure they are sending the right information, to the right person, in the right format, at the right time, to ensure the right outcome.
A Communications Platform as a Service (CPaaS) solution works in exactly this way. It allows businesses to reach out to customers, patients and employees using each customers’ preferred communication channel – and ensures the contact can continue the conversation on any channel they wish, whenever they’re ready.
With our easy-to-use API, you can integrate all of this into your existing apps and platforms to automate messaging into your processes.
Benefits of MESSAGING API INTEGRATION:
- Economical: no need for expensive additional hardware
- Self-service API administration
- Customisable preferences
- Configurable API attributes
- Access control & security
- Near real-time monitoring
- Archival of all messaging activity
- Auditing & custom reports
Automate with Programmable APIs
Power your business processes with API Integration.
Faster Integration
Build and integrate APIs and applications faster using one unified API platform. Our documentation is direct, clear and very easy to understand.
Future Proof
Communicate directly with your customers from your own software. Eliminate friction and enable spend and agility to handle inbound and outbound SMS interactions to make your business much more agile.
Faster Delivery
Designed for low latency and high availability. Our Soprano Messaging API is turned to enable high-volume messages to be delivered in seconds.
Unified Connectivity
Integrate with any applications, data or device to extend the tech of your business. Access data quickly using secure and controlled APIs to build trusted and meaningful interactions with employees and customers.
Low-Code PROGRAMMABLE MESSAGING
A range of powerful low-code APIs are ideal for businesses looking to develop custom solutions or enhance existing software with mobile messaging functionality.
Key features of our Messaging APIs
- Menu of APIs include HTTP/S, SMTP, FTP, SMPP, WSDL
- Sophisticated API capabilities
- Proven ability to integrate with leading IT systems
- Flexible to adapt customer user cases
Soprano Connect: CPaaS Channels
Soprano’s enterprise communication platform offers customers a variety of channels. These channels can be integrated into your existing platforms using our API platform as a service.
SMS
Build and integrate SMS APIs and applications faster using our unified SMS messaging platform. Our documentation is direct, clear and very easy to understand. You won’t believe how quickly you can integrate our SMS API.
IP Messaging
Encrypted two-way IP messaging designed for business productivity. IP-based messaging capabilities enable immediate advantages over traditional mobile messaging channels, including improved security, multi-media interaction, advanced acknowledgment and the ability to audit conversations.
Voice
Go beyond the traditional channels and enable A2P voice broadcast messaging using audio files and personalised text-to-speech messages which can be sent to mobile and landline telephones.
Create new powerful brand experiences for your customers through Soprano WhatsApp Business Messaging. Enable more meaningful interactions with your customers by introducing your brand in a mobile channel where they prefer to engage.
RCS
Deliver feature-rich, personalised and interactive experiences using the ubiquity of a text message. RCS can help you create impactful, intuitive and engaging interactions and campaigns to send to your customers, whilst tracking open and read rates.
Send email messages with attractive HTML pieces to your consumers and / or employees, using the same communication platform and user interface as the other channels described. The platform can also be easily integrated with your email managers to convert email messages into SMS.
Messaging & SMS API Resources
Learn and download resources about API messaging and get insights about how to get started.
- eBook: 10 tips to create an effective business case for CPaaS
Playbook for creating effective business case proposals to persuade your company to invest in a Communication Platform as a service. - Blog: How Mobile Technologies Are Reshaping the Future
Mobile technology is drastically reshaping business strategy as more companies realize the potential of a mobile-first approach. - Learn: What is API Messaging?
Learn a few examples of common API messaging commands and how Soprano Connect offers several automation and integration. - Blog: Rethinking customer engagement in a rapidly changing world
Thanks to services like Facebook’s WhatsApp Business, Google’s rich communication services (RCS) and Apple’s Business Chat, the communications environment is adapting to the “new normal” - Use case: 3 Companies That Have Mastered The Art of SMS API Messaging
Choosing a text message API business messaging solution that can automate campaigns. Here are three companies in different sectors that have SMS messaging down to a tee.
How to use our Messaging API
At Soprano, we see our customers across a variety of industries globally using our solution for many different purposes. Here’s some examples of how the Messaging API helps businesses.
Appointment and reminders
- Appointment confirmations
- Scheduling system communications
- Appointment reminders
- Appointment amendments or alterations
Security and
Compliance
- Two factor authentications
- Secure communication platform
- Sending and receiving sensitive documents
- Maintaining compliance and privacy controls
Urgent
notifications
- Crisis management
- Worker safety
- Patient notifications
- Banking security notifications
Marketing and sales communications
- CRM updates
- Promotional marketing messaging
- Lead nurturing
- Sales outreach
Updates and Confirmations
- Dispatch and delivery updates and confirmations
- Booking confirmations
- Contact centre communication
- Billing confirmations
Education and Awareness
- Student engagement
- Charity outreach
- Government awareness programmes
- Surveys
Internal Communication
- Remote work communication
- Workplace transformation
- Employee satisfaction and wellbeing
- Internal staff communication tools
Conversations
- Keyword based conversations
- Care centre & support chat
- Workforce management integration
- Appointment cancellations or rescheduling
Why Soprano Connect?
Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.
We send over 6 billion mission critical messages per year, from over 4.5 million active users. Our customers include over 25 Global Fortune 500 companies. Soprano products are used actively by global top-100 companies, leading financial institutions, and large government agencies in four major world regions. Soprano’s award-winning engineering and innovation has resulted in a powerful cloud-based enterprise platform that powerfully integrates IP, SMS, MMS, voice, and location into a seamless secure business mobile messaging experience.
Soprano are heavily focused on providing a solution which gives you high engagement rates and results. We have a team of experts based worldwide ready to help you with your business requirements.
Soprano Connects’ Customers
Soprano Design have nearly 4000 customers globally across APAC, EMEA, LATAM and the US.
Our customers range from large corporations to independent companies across every industry possible including Government, Healthcare, Finance, Education, Retail, Manufacturing and Logistics.
Get in touch to discuss how to get started with CPaaS.
