Healthcare Communications
Improve the patient experience and reduce costs with personalised healthcare and hospital communications
A leading global CPaaS solution, proudly featured by
Better healthcare messaging technology
Digital transformation is now a priority in order to address increasing operational costs and improve patient engagement.
An agile patient experience
Ensure messages reach the right person quickly and on the channel they prefer to use.
Patients expect more
Communication impacts patient satisfaction. Patients want two-way mobile experiences.
Improved patient care delivery
Effective patient communications to improve patient care with trusted mobile interactions.
Eliminate manual communication processes
Allocate more time to patient wellbeing. Keep them informed throughout the care process.
Ensure your message reaches the right person quickly with mobile notifications and allow them to respond directly. Soprano Connect is a reliable and cloud communications platform that integrates with EHR and other healthcare IT systems to reduce operational costs.
Increase productity with automated healthcare communications
Allow patients to respond with two-way messaging
Integrate mobile messaging with your existing healthcare IT systems
Faster Patient Admission
Patient admissions could be 65% faster
Faster Emergency Response
Responding to emergencies could be 43% faster
Quicker Patient Transfers
Increase patient transfers for home or hospice care by 63%
Communication to maximise the patient experience
Connect with patients in the moments that matter
Provide patient-centric care with personalised mobile communications, such as automated appointment reminders and aftercare recovery alerts. Soprano Connect reduces the number of missed medical appointments, keeps patients informed and lowers waiting list times.
SMS reduces missed appointments by up to 25%
Get instant patient feedback through mobile channels to provide the best patient care
Increase patient engagement, 98% of SMS are read within 3 minutes
Patients want mobile messaging
Almost 75% of patients refuse to answer a phone call from an unknown number
Mobile channels to interact
70% of patients want to engage with their healthcare provider on their preferred channels
Patients want responsive care
The majority of patients expect two-way interactions during the entire care process
Better patient care collaboration
Holistic communications across the hospital
Healthcare silos can be removed with efficient communication and effective collaboration. Soprano Connect can be used across the entire hospital to empower them with compliant and instant communications.
Improve patient handoffs across the healthcare provider team
Allow healthcare practictioners to share patient information securely
Track and record messages to ensure 100% healthcare compliance
Limit patient medical errors
Reduce system issues to avoid medical errors when delivering patient care.
Reliable and secure messaging
Secure communications enables information to be accessed quickly by the healthcare team.
Avoid patient handoff gaps
Get crucial information to doctors, nurses and care providers securely and reliablly.
Integrated clinical communications platform
Transform the patient experience with more meaningful interactions that streamline workflows and cut costs
Why Soprano Connect for Healthcare Messaging?
Secure & Reliable
Soprano Connect is a trusted communication platform with ISO-27001:2013 security certification.
Scalable
Consolidate communications by easily integrating the healthcare message with a range of APIs.
Capable
Achieve more efficient workflows, reduce costs and streamline communications.
Encrypted Messaging
Protect patient information with AES-256 symmetric key encryption.
Automate Reminders
Automated reminders allow patients to cancel, reschedule or provide additional information.
Incident Notification
Replace pagers with a robust 2-way messaging app to send rapid emergency broadcast alerts.
Staffing Solution
Send shift offers with SMS to reach available on-call staff, nurses, caretakers, temporary workers and contractors – who can confirm or decline at the push of a button.
Integrate With APIs
Integrate our solution using REST, SMPP, SMTP, WCTP, SNPP, HTTPS, other APIs.
Frequently asked questions (FAQ)
What are some of the communication options for my business?
Our healthcare messaging solution enables you to reach patients across a variety of mobile channels including SMS, Voice, Social chat apps, emails that allows them to respond to you as well.
Can I schedule messages and create templates?
Yes, Soprano Connect allows you to schedule messages to go out when they’re meant to, for example appointment reminders 48 hours beforehand. Templates can also be configured to ensure you have ultimate control on the messages your patients are receiving.
Can I integrate your platform with my existing healthcare systems?
Yes, Soprano Connect is highly configurable using a range of accessible and low-code APIs that integrate with your IT and EHR systems.
Are patients able to opt-in and opt-out of receiving messages?
Yes, and you can define which filter is applied for each type of message you send out, that is, you can define opt-in and opt-out lists to maintain GDPR compliance.
Can I receive responses from patients?
Absolutely, our software facilitates two-way interactions between heathcare providers and patients. We understand that patients want to communicate with their provider outside of their appointment, and mobile messaging is the perfect method for them to.
Do you have experience of working with healthcare organisations?
Yes, we have extensive experience in the healthcare sector and work with some of the largest healthcare organisations in the world. We’ve got first-hand experience on how two way interactions can improve the patient experience and we’re ready to help you too.