Boosting Sales and Customer Relationship
Did you know 85% of retail businesses saw an increase in their sales and CX satisfaction with mobile engagement?
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Boosting both In-Store and E-commerce Growth
Communicate with SMS, Email, WhatsApp, Voice and more from a 360 approach to reach your customers effectively to boost your growth
Innovate Customer Touchpoints
Engaging customers via their preferred communication channel for higher engagement rate
Personalising CX Experiences
Serving as a channel of communication for reminders, notifications , surveys and more
Data Insights
Insights on customers preferred mode of communications for more targeted engagement
Eliminates silos, Optimises Customer Experience
Understanding your customer behaviour to create a seamless communication experience is key
The shift from in-store to e-commerce has created the need for an enhanced shopping and service experience. The savviest retailers focus on creating omnichannel communication strategies that blend physical and online channels to engage the customers in their preferred channel of choice.
Customer interact with a variety of communication channels on a daily basis.
65% of customers feels that businesses digital engagement during the pandemic are poor
87% of consumers find it frustrating when having to repeat themselves in multiple channels.
Ready to get started?
Boosting Sales and Customer Relationship
Learn how you can use communications to strengthen your customer loyalty and create an impact to your business! Talk with an expert now!
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Evolve Retail with Interactive Mobile Messaging
B2B2C Customer Marketing
Integrate and consolidate SMS, Email, Voice, WhatsApp and more with your existing CRM systems. Manage personalise programs designed to maintain relationship with your customers (E.g. promotions, discount offers, and announcements.)
Abandoned cart engagement
Boosting sales conversion by connecting with customers who have items in the carts that are not checkout. Automated messages can be sent with special discounts, reminders and etc to re-engage with them.
Online Customer support
A unified communication in the buyer’s journey will ensure a consistent engagement experience. This includes resolving basic customer inquiries like delivery tracking, change of collection dates and etc.
Login Authentication
Messages can be used as two-factor authentication for account login. This is to reduce fraud and build secure online relationships between you and your customers.
Automated surveys
Automated surveys can be sent pre or post-purchase for data insights. This can be used for market research, customer experience (Net Promoter Score (NPS), feedbacks and etc.
Distribution & Inventory management
Integrate with existing logistics systems to automatically route information on shipments received at stores and distribution centers via mobile messaging and capture information into IT systems and daily reports.
Frequently asked questions (FAQ)
What are some of the communication options for my business?
By using omnichannel communications, you can implement an integrated strategy that has SMS, Voice, Social chat apps, emails and etc to communicate with your customers directly ensuring a seamless experience.
Can I schedule campaigns?
Yes, Soprano Connect allows you to schedule campaigns according to your plan. Be it one-time campaign or multiple campaigns in different timings, it can all be customised based on your requirements .
Can I integrate your platform with my systems?
Yes, Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities, for this reason, we have our API that supports multiple protocols so that you can easily and quickly integrate your IT systems.
Can you create blacklists and whitelists to filter recipients?
Yes, for each campaign you can define which filter is applied, that is, you can define a black list to exclude those destinations that you do not want to impact or use a white list for those you do want to impact.