Whole of Government Communications
Improve communication and reduce cost with Soprano’s industry-first Whole of Government solution
A leading global CPaaS solution, proudly featured by
Specially designed for large government messaging
Reliable high-volume messaging that integrates with applications commonly used in health, tax, voting and social services.
Consolidated in one platform
Deploy a single communication solution across multiple departments and agencies
Low-code, no code integration
Use our suite of APIs to integrate communications into existing government IT systems
Secure by design
Soprano Connect is designed with data encryption at rest and in motion.
Improve Citizen Engagement and Save Money Doing It
Improve the citizen experience, reduce costs and improve internal efficiencies
According to th Harvard Business Review, innovative governments are using technology and a customer-focused mindset to better serve citizens, and they are turning to CPaaS to power this shift. But better citizen engagement is just a start. Many are realizing significant internal benefits as well.
Realize cost reductions shifting from print and mail to mobile communications.
Experience better IT efficiency by consolidating disparate platforms into one solution
Streamline processes and accelerate communication between departments and agencies.
Redesign, Digitize and Engage
A mobile communication solution to elevate the citizen experience
Soprano’s Whole of Government solution offers robust hierarchical controls for agencies and departments to consolidate government communications into one platform and transform the way they interact with communities by utilizing common channels such as SMS, voice, email, WhatsApp and RCS.
Reliability
Operational stability with 99.99% uptime at high-volume messaging and 24/7 support
Scalability
No-code, low code integrations and a flexible platform that can be custom configured
Control
Sub-account structure for multi-department and multi-agency deployments
Soprano Whole of Government Features and Add-ons
Inbound Interactive Two-Way Messaging
Soprano’s inbound mobile messaging technology can automatically sort, parse and respond back based on parameters you define and will direct the contents from incoming SMS to your web portal.
Authenticator for Secure Account Access
Authenticator allows governments to use one-time passwords to improve the security of account access and online transactions without the logistical overheads of security tokens or additional hardware.
Reminder for automated notifications
With reminder, you can configure message templates and rules and create contact databases, enabling the system to send automatic reminders, capture mobile replies and update your database records.
Campaign Manager for mobile campaigns
Campaign Manager provides advanced capabilities for effective campaigns including advanced controls, integration and coordination of high-volume SMS, MMS and email.
Simple Template Messaging
This enables a fast way to communicate with citizens. Administrators are able to define standard templates and restrict access to advanced functionality, allowing anyone to send out fast A2P messages.
WebSMS to power mobile messaging campaigns
WebSMS is a powerful, cloud-based messaging portal that allows governments to send high-volume SMS messages from any connected device with web browser connectivity. No installation required.
Frequently Asked Questions (FAQ)
What are some of the communication options you offer?
By using omnichannel communications, you can implement an integrated strategy that has SMS, Voice, Social chat apps, emails and etc to communicate with your citizens directly to ensure a seamless experience.
Can I integrate your platform with our government systems?
Yes. Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities. Our APIs support multiple protocols so that you can easily and quickly integrate any IT system.
Can I schedule campaigns?
Yes. Soprano Connect enables you to schedule campaigns, whether they are one-time or ongoing. Everything can be customized based on your requirements.
Can you create opt-in and opt-out lists to filter recipients?
Yes. For each campaign, you can define which filter is applied, selecting opt-out to exclude those recipients you don’t want to message, or opt-in for those you do want to message.