CPaaS: Communications Platform as a Service
Improve the customer experience with engaging and timely conversations on the communication channel they want.
A leading global CPaaS solution, proudly featured by
Tailor your communications to your audience
Engage and interact with your customers on multiple communication channels, such as SMS, RCS, WhatsApp, Voice and much more
Cloud communication platform
Soprano Connect is a CPaaS platform integrating all communication channels at once
Choose your preferred environment
The cloud portal is flexible and reliabe or you can integrate into your existing solutions
Integrations that integrate
The Connect API enables you to interact with your audience directly from your ERP or CRM
Reach customers where they prefer to engage
85% OF PEOPLE EXPECT BUSINESSES TO INTERACT WITH THEM ON MOBILE CHANNELS
Say goodbye to generic communications. Go beyond one messaging channel and connect with your audience across all mobile-friendly channels including text, voice, RCS and WhatsApp, and more.
Take control of the customer experience and be where they prefer to communicate
Dynamic routing to ensure the highest deliverability with features like SMS fallback
Soprano Connect integrates with your CRM/ERP platform so you can send messages from there
This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.
Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2021
Personalised engagement
Elevate your customer experience, drive user engagement and enhance the customer journey
Improved interactions
Relevant and timely communications that your customers will want to take notice of
Integrate and automate
Easily integrate AI into your customer messaging experience across multiple channels.
Scale customer interactions with the Connect API
Integrate CPaaS into your systems to scale communications and increase satisfaction
Go beyond ordinary communications. Soprano’s programable APIs extend new messaging capabilities to most existing IT systems and are future proof to integrate with new and future applications. Managing the APIs is easy using the online portal We offer an online portal for API administration and an advanced range of API/protocol capabilities.
Manage interactions from any digital channel with our communication API
Integrate omnichannel communications easily with low-code integrations
Send messages from your native applications and access reports on the platform
Soprano Connect is a leading communications platform-as-a-service (CPaaS) credited by IDC as a “Major Player” in CPaaS and by 451 Research as a “CPaaS Vendor to Watch” in 2021.
Enhance your CRM with CPaaS
Our API integrates with your web, CRM and IT applications to send and receive messages
Future proof messaging
Communicate with your customers from your own software and integrate with new applications
Unified technology
Extend the technology in your business and integrate with applications, data and devices
Secure communications you can trust in
Deploy a trusted, secure and compliant communication platform you can rely on
Soprano Connect is hosted in an industry-leading private cloud data centre and can handle high-volume throughput. That’s why many of the Global Fortune 500 companies trust in out platform, which has been validated by independent audit as meeting or exceeding industry common security practices.
Encrypted data at rest and in motion
PCI DSS v3.2 security requirements
Common Criteria ISO 15408 certification
ISO 27001 certification in Australia and UK
Encryption in motion and rest
Messaging data is secured throughout the system, including IPSec, VPN and TLS v1.2
Secure access controls
Control account access with password authorisation controls and role-based permissions
Highest standard of compliance
We take security seriously, creating Soprano Connect with a secure by design philosophy
The difference between CPaaS and SMS A2P providers
CPaaS
SMS A2P
Reach your audience fastest than ever
SMS
The fastest and most engaging communication platform. Faster response than other channels.
RCS
Send richer, more impactful and engaging mobile interactions with the same global reach as SMS
WhatsApp for Business
One of the world’s most popular messaging channels. Be where your customers interact.
Voice Messaging
Use broadcast voice calling campaigns to engage and interact with your mobile users
Omnichannel
Power your business processes with options for single or multi-channel communication
AI Messaging
A new groundbreaking way to connect and engage with your customers.
IP Messaging
Deploy a patented, one-of-a-kind Secure IP-based Mobile Messaging Solution
The email A2P messaging enables you to improve the interactions at scale.
See what you can build with Soprano
Finance
Government
Education
Healthcare
Retail
Logistics
Banks, investment firms and other financial enterprises rely on Soprano Connect to build a diverse range of use cases for account management, security, marketing and corporate messaging.
Use Cases:
- Two factor authentication
- Banking security notifications
- Internal staff communication tools
- Secure communication platform
- Appoinment and reminders
- Sending and receiving sensitive documents
- Promotional marketing messaging
- Contact centre communication
Government agencies can begin to look at Soprano’s CPaaS to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration and public services.
Use Cases:
- Two way messaging
- Citizen secure authentication
- Scheduling system communications
- Secure communication platform
- Sending and receiving sensitive documents
- Citizen nessaging
- Government awareness programmes
- Internal staff communication tools
Soprano’s CPaaS Platform forms a basis for those in the education sector to communicate with students, parents and employees. The platform allows for two-way mobile messaging using multiple channels.
Use Cases:
- Two factor authentication
- Secure communication platform
- Scheduling system communications
- Remote work communication
- Sending and receiving sensitive documents
- Student engagement
- Surveys
- Internal staff communication tools
Hospitals and healthcare systems are using interactive messaging to digitally transform and impact the future of how healthcare providers engage and communicate.
Use Cases:
- Patient Alerting & Reminders
- Appointment Management
- Secure Messaging
- Crisis management
- Two factor authentication
- Billing confirmations
- Contact centre communication
- Worker safety
Soprano Connect easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication to connect and engage consumers, partners or employees.
Use Cases:
- B2C Messaging & Marketing platform
- Distribution & Inventory management
- Shift Management & Staffing
- Customer Loyalty
- Surveys
- Prevent Hacking and Phishing
- CRM updates
- Empower Retail Workers
Soprano Connect bridges the communication gaps faced by drivers, field workers, and customers and has proven to improve productivity with APIs for sending and receiving real-time information.
Use Cases:
- Logistics Team Collaboration
- Efficiency and Driver Safety
- Customer Service
- Dispatch and delivery notifications
- Two factor authentication
- Sending and receiving sensitive documents
- ERP / CRM Updates
- Improve operational capacity
Frequently Asked Questions (FAQ)
What channels does Soprano Connect support?
Soprano Connect orchestrates multiple communication channels including SMS, RCS, WhatsApp for Business, Email, Voice, IP, and social media channels. We’re continously adding new channels.
What does Soprano offer me that other companies don’t?
We are a company with more than 25 years of experience offering software and communication solutions. We have a global presence which allows us to provide 7/24 coverage in terms of monitoring and support. Our global presence allows us to be at the forefront and implement innovative solutions.
Why is CPaaS important to my business?
CPaaS solutions like Soprano Connect means you don’t need to go to the effort and expense of creating your own hardware to engage your customers across multiple channels and provides the opportunity for deeper value-based solutions that is scalable.
Can I integrate your platform with my systems?
Yes, Soprano Connect has been designed so that you can enhance your IT systems by adding communication capabilities, for this reason, we have our API that supports multiple protocols so that you can easily and quickly integrate your IT systems.
Can I receive responses from my clients on all of these channels?
Customers expect to interact with companies when they want, using the channels they prefer. Our CPaaS solution is able to receive responses from your clients, process them and execute a specific action through one of our Inbound solution. This is subject to conditions of operators in your country.
Can opt-in and exclude lists be created to filter recipients?
Yes, for each campaign you can define which filter is applied, that is, you can define a black list to exclude those destinations that you do not want to impact or use a white list for those you do want to impact.