Soprano is helping companies prepare for upcoming changes to the Microsoft Entra authentication model. Beginning 1 February 2027, Microsoft will retire Microsoft-provided SMS and Voice authentication delivery in Entra for most users as it makes passkeys the default authentication experience.

Your customer has received a delivery update, but changing the arrangement still means opening another channel and explaining the request again. RCS chatbots give you a way to plan that next step inside a supported native messaging thread.