Cloud Communications Platform
Achieve early successes in your digital transformation efforts with our award winning Omnichannel platform.
Communicate with your audience better and faster
Reach your customers and employees through the communication channel they want. SMS, RCS, WhatsApp, Voice and much more
Cloud communication platform
Soprano Connect is a CPaaS platform integrating all communication channels at once
Choose your preferred environment
Use our Cloud portal to manage communications or integrate with your IT stack
Simple Communication API
Use Connect API to interact with your audience directly from your ERP or CRM in a simple way
Reach customers on their preferred channels
85% OF PEOPLE EXPECT BUSINESSES TO INTERACT WITH THEM ON MOBILE CHANNELS
Soprano Connect helps you to communicate regularly with customers, patients, citizens, or employees and with so many channels to choose from.
Take control of all communication channels—SMS, email, WhatsApp, voice, and more…
Dynamic routing to ensure your traffic receives the highest deliverability
Use your own CRM/ERP to reach global customers and engage them better
Soprano Design’s Whole of Government communications solution is the most comprehensive government/citizens communications platform available in this segment to date.
This platform facilitates modular departmental use cases or broad-based agency notifications. It also meets security and compliance regulations, that can be customized by agencies or regions. While other CPaaS providers are offering piece meal offerings, Soprano Design’s platform will be well received for its consistency and orchestration capabilities.
Courtney Munroe, Research VP, WW Telecommunications Research, IDC. February, 2021
Customer engagement
Elevate your customer experience, drive user engagement and improve your growth opportunities.
Customised conversations
Customise your conversations to whatever form you want.
Simple Integration
Easily integrate AI into your customer messaging experience across multiple channels.
Connect API for faster integration
We are excited to see what you want to create
Soprano’s programable APIs can extend new messaging capabilities to most existing IT systems as well as new/future applications. We offer an online portal for API administration and an advanced range of API/protocol capabilities.
Use our API in your favorite server-side programming language
Low-code interface for faster integration
Send messages from your native applications and be able to monitor them inside Soprano Connect Platform
Soprano Connect is a leading communications platform-as-a-service (CPaaS) profiled by Gartner in their 2019 CPaaS market guide.
Secure Government-Grade Messaging
Don’t just take our word for it
Our ‘secure by design’ philosophy means security considerations during our software development process, pursuit of industry best practices for secure coding and support for code reviews. Our platform has been validated by independent audit as meeting or exceeding industry common security practices.
Encrypted data at rest and in motion
PCI DSS v3.2 security requirements
Common Criteria ISO 15408 certification
ISO 27001 certification in Australia and UK
Reach your audience fastest than ever
SMS
The fastest and most engaging communication platform. Faster response than other channels.
RCS
Send richer, more impactful and engaging mobile interactions with the same global reach as SMS
WhatsApp for Business
Accelerate your integration of WhatsApp into your brand’s mobile strategy.
Voice Messaging
Use broadcast voice calling campaigns to engage and interact with your mobile users
Omnichannel
Power your business processes with options for single or multi-channel communication
AI Messaging
A new groundbreaking way to connect and engage with your customers.
IP Messaging
Deploy a patented, one-of-a-kind Secure IP-based Mobile Messaging Solution
The email A2P messaging enables you to improve the interactions at scale.
Soprano Connect is the communications platform you deserve
All together, always available, everywhere, anytime
Soprano brings over 25 years of experience with enterprise-level secure messaging. That’s why over 25 Global Fortune 500 companies trust us with their mission-critical messaging. Talk with an expert now!
- Let’s find the right solution for you
- We’ll Connect you with helpful resources
- Receive pricing options
See what you can build with Soprano
Finance
Government
Education
Healthcare
Retail
Logistics
Banks, investment firms and other financial enterprises rely on Soprano Connect to build a diverse range of use cases for account management, security, marketing and corporate messaging.
Use Cases:
- Two factor authentication
- Banking security notifications
- Internal staff communication tools
- Secure communication platform
- Appoinment and reminders
- Sending and receiving sensitive documents
- Promotional marketing messaging
- Contact centre communication
Government agencies can begin to look at Soprano’s CPaaS to enable digital interactions as the way to manage and solve issues related to resources, budgets, compliance, team collaboration and public services.
Use Cases:
- Two way messaging
- Citizen secure authentication
- Scheduling system communications
- Secure communication platform
- Sending and receiving sensitive documents
- Citizen nessaging
- Government awareness programmes
- Internal staff communication tools
Soprano’s Platform forms a basis for those in the education sector to communicate with students, parents and employees. The platform allows for two-way mobile messaging using multiple channels.
Use Cases:
- Two factor authentication
- Secure communication platform
- Scheduling system communications
- Remote work communication
- Sending and receiving sensitive documents
- Student engagement
- Surveys
- Internal staff communication tools
Hospitals and healthcare systems are using interactive messaging to digitally transform and impact the future of how healthcare providers engage and communicate.
Use Cases:
- Patient Alerting & Reminders
- Appointment Management
- Secure Messaging
- Crisis management
- Two factor authentication
- Billing confirmations
- Contact centre communication
- Worker safety
Soprano Connect easily integrates inbound and outbound mobile messaging with existing IT systems to enable automatic communication to connect and engage consumers, partners or employees.
Use Cases:
- B2C Messaging & Marketing platform
- Distribution & Inventory management
- Shift Management & Staffing
- Customer Loyalty
- Surveys
- Prevent Hacking and Phishing
- CRM updates
- Empower Retail Workers
Soprano Connect bridges the communication gaps faced by drivers, field workers, and customers and has proven to improve productivity with APIs for sending and receiving real-time information.
Use Cases:
- Logistics Team Collaboration
- Efficiency and Driver Safety
- Customer Service
- Dispatch and delivery notifications
- Two factor authentication
- Sending and receiving sensitive documents
- ERP / CRM Updates
- Improve operational capacity
Preguntas frecuentes (FAQ)
Puedo cargar archivos que contienen los destinatarios de mis campañas?
Sí, Soprano Connect permite que para una misma campaña puedas usar diferentes fuentes de destinatarios ya sea, listas estáticas y dinámicas creadas desde archivos .xls, . xlsx, .csv, .txt, o en su defecto usar los contactos creados dentro de la plataforma o copiar-pegar desde otras fuentes de datos.
Que me ofrece Soprano que otras compañías no?
Somos una empresa con más de 25 años de experiencia ofreciendo soluciones de software y comunicación. Tenemos presencia global lo que nos permite dar un cubrimiento 7/24 en términos de monitoreo y soporte. Nuestra presencia global nos permite estar al frente e implementar soluciones innovadoras requeridas por el mercado.
Puedo programar campañas para envío posterior?
Sí, Soprano Connect te permite programar campañas ya sea para que sean enviadas de forma periódica o para que sean enviadas por una única vez.
Puedo integrar su plataforma con mis sistemas?
Sí, Soprano Connect ha sido diseñado para que tu puedas potenciar tus sistemas de TI añadiendo capacidades de comunicación, por tal razón, disponemos de nuestra API que soporta múltiples protocolos para que puedas integrar fácil y rápidamente tus sistemas de TI.
Puedo recibir respuestas de mis clientes por SMS?
Sí, nuestra solución está en capacidad de recibir respuestas de tus clientes, procesarlas y ejecutar una acción determinada a través de una de nuestra solución Inbound. Debes tener en cuenta que esta capacidad está sujeta a condiciones de operadores en tu país.
Se pueden crear listas negras y listas blancas para filtrar destinatarios?
Sí, para cada campaña tu puedes definir que filtro se aplica, es decir, puedes definir una lista negra para excluir aquellos destinos que no quieres impactar o usar una lista blanca para aquellos que sí quieres impactar.