OMNI-CHANNEL ORCHESTRATION

Mobile Interactions through SMS

Use SMS messaging to engage and interact with your mobile users

What Our Platform can do for Your Organization

We provide a Trusted Mobile Interactions Suite

INTERACTIONS

SMS is one of the most effective communication channels for improving interactions with customers and employees. From any web browser or mobile device, you can engage a large list or group of recipients using broadcast two-way SMS text messages.

CAMPAIGN MANAGEMENT

Manage and control your SMS messaging campaigns with the sophisticated administrative options and easy management of lists, consent and processing, which will allow you to maximise the outcome.

CONTROL & REPORTING

You can determine user permissions and campaign reports through our cloud platform administration portal. Get information in real time, assign message fees to specific cost centers, and schedule automatic reports to help you evaluate the success of your campaigns.

Key Features and Capabilities

  • Send up to 1 million SMS interactions per campaign
  • Use multiple sources as recipients of SMS campaign (lists, groups, contacts, copy and paste)
  • Send SMS interactions with personalised content
  • Apply filters to recipients based on white lists and / or blacklists
  • Process SMS responses through Basic Bot based on keywords
  • Schedule SMS campaigns for single or recurring sending with a time limit of execution
  • Store campaigns for later launch, use as a template or delete
  • Generate graphic reports in real time during SMS campaign execution
  • Pause, cancel and resume controls for SMS interaction campaigns
  • Send SMS campaigns segmented by number of records and time interval
  • Create recipient lists with multiple variables and include those variables as part of the SMS campaign report

Additional Value-Add SMS Solutions

Enhanced SMS solutions and applications that use SMS as the interaction channel

Authenticator

Management and logic to generate temporary passwords that can be used for 2nd-factor authentication through SMS. Authenticator is a ready-to-use solution and is easily integrated into the customer e-commerce application or remote access infrastructure.

Interactive SMS Messaging

Extend the use of SMS as an interaction channel by embedding a URL into the content of an SMS that will redirect the recipient to a microsite to obtain extended and even personalised information.

Inbound Basic “Bot"

Provide operational logic that enables inbound SMS messages to automatically trigger decision tree logic and pre-defined actions based on keywords, with storage capacity based on the options provided.

RapidAlert

Notify recipients during an emergency using a rapid response tool with pre-defined groups, templates and lists to enable you to respond quickly. Perform complete lifecycle management of emergency situations and maintain business continuity for your employees during critical events.

StaffSafe

Enable communication with field staff using SMS for the prevention and attention of critical situations that require health and safety validation in work situations.

StaffMatch

Use an SMS application for personnel and shift management to contact a pool of available workers staff with an automated SMS interaction and confirm their availability to work or elect not to participate.

Leverage the full power of SMS using APIs for system enhancement

Integrate SMS into your IT systems with our platform. We provide a wide range of programmable low-code APIs and no-code protocols, so that your organisation can achieve SMS integration quickly. Create various value-added services for customers and employees by integrating APIs with existing software. Protocols REST, HTTPS, SMPP, SMTP, and WSDL.

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